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March 2024 by Michelle Sutera
Majority of the staff is unprofessional and it’s nearly impossible to speak to anyone that’s in charge of memberships(whether it be the regular gym membership or the PT membership) to try to freeze, cancel or ask any questions. They are always “on break” or “not in” and but “they will call back” I give my number but they never call back. I ultimately gave up on calling to try to resolve my issue anymore and biting the bullet on paying my PT membership because apparently no one really cares they are there for show.I can’t wait to completely pay and wash my hands of this gym.The gym itself is old and needs major remodeling and machine replacements.
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March 2024 by Azucena Peraza
I recommend it because it has all kinds of machines and its staff is very friendly
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March 2024 by Jeff Arkid
ABSOLUTELY FILTHY.Men's locker room constatly filled with garbage. I HATE to know if they even clean the sauna. The light bulb isn't even there so anyone who even cleans it cannot see the random empty water bottles hidden in every crack of the room.Let's not mention the fact that some of the members who uses this lockeroom SHAVE while using it. Some even pour their water-filled gatorade/bottles into the heat source or puts insanely amounts of menthol oils in it.As for the condition of the gym, you can tell it's filled with the same losers who drive tinted windows, on the bus lane and speed in school zones. Weights are all unracked. You get more of a workout just taking off the weights that you're not using.Want cardio? Instead of looking for a working machine, just pick a weight and walk around the entire gym to look for it because it will definitely not be on it's designated rack.WHY IS THE SAFETY MAGNET ON THE TREADMILLS GLUED/MISSING? It's supposed to be there as a safety stop in case of emergency but I guess the management here does not care for it.This is ONE OF MANY NEGATIVE REVIEWS. Don't be fooled by the fake ones that management try to mix in here.YOU LITERALLY NEED TO MAKE A TIKTOK VIDEO EXPOSING THIS GYM IN ORDER TO GET CORPORATE TO LITERALLY COME IN PERSON TO MAKE CHANGES. (go on tiktok and search LA Fitness Richmond).Absolutely horrible gym.
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February 2024 by Lynne D
Filthy
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February 2024 by Mandy Singh
Every machine is broken. Nothing gets fixed. The stair masters hasn’t been fixed. I’m planning on leaving
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January 2024 by Marc Kamhi
Not counting the stuff in general disrepair, I'm being generous in saying at lest 20% of the equipment is broken, and has been for months. While some of the local staff may care, painfully obvious that the regional and corporate management have zero interest in the clubs upkeep or appearance.Also if you scroll, a ton of fake reviews from friends/burner accounts. I get it, the staff is rated on this, but if corporate cared and ran this gym correctly, it wouldn't be necessary.
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January 2024 by Vin Bertinelli
machines are often out of service for weeks at a time.
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January 2024 by Monique R
Worst LA Fitness on staten Island. So many of the cardio machines are out of order, only 1 stairmaster works, the machines squeak, are missing pieces and are outdated, Dark and old with dirty carpet. I tried to bring a friend here once for a guest pass and they told me its $20 for the day, terrible, ive been a member for 10yrs paying $35 and never brought anyone, you cant let me bring a guest once? The only thing thats good about this location is that theres plenty of dumbells/weights, something that the Forest ave location lacks. Best facility is the new location on Hylan blvd.
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January 2024 by John Napoli
The Gym it self is fine I would give it a solid 3 Stars.But I would like people to be aware of the personal training person at this location. Her name is Theresa Curci please read and be aware of what you are dealing with. I was given a free personal training session from Theresa. Then was asked to sign up for a personal trainer. I told Theresa I would try it for a few months and see how I liked it. Was given the phone number of my trainer and I tried to contact her to set up an appointment with no luck. I then called Theresa and was told to come in, and she would have a trainer for me. I was trained that day by an employee that was not a certified trainer but preforms other duties there. The next two weeks I trained with my trainer with one session being 45 minutes late. Week 4 my trainer was a no show again!!! At this point I was not happy with this service and tried to find Theresa to cancel, but she was nowhere to be found, I asked for gym Manager, and he told me I needed to speak to Theresa only she could help me. Well, she ducked me for 4 attempts to speak to her. On the 5th attempt I got her and was informed the contract I signed was for a year, I asked her why I was not told that when I said I'll try it for a few months. I tried to get her to contact her superior and she just walked away with the gym manager in tow. I sat there for 1 hour and 30 minutes by myself, they would poke their heads out occasionally to see if I was still there. The gym manager Malik eventually spoke to me about my contract and how I could get out of it by buying it out for $800. Pretty good for the guy that told me he could not help me. After this I was given a new trainer who was fine. Had two sessions with him and found out he no longer works there. Now Theresa and the gym manager won't even talk or look at me. Very Professional!!! Was informed from another LA Fitness location, Theresa was transferred from that gym because she was having similar problems!!! She is untrustworthy, deceitful and misleading.******UPDATE*****Today I was confronted by Malik who had another employee in tow about this review. He was angry and raised his voice to me. I'm a 60 year old man I don't believe I should be spoken to in a unprofessional manner. I guess I will call LA Fitness again about this today. Hopefully I can go to gym without any drama.*****UPDATE***** This gym received 140 reviews since this was originally posted. That is 12% of the total reviews for this gym that has been open over 10 years in just one week. I wonder how many are actual members of this gym? Or is it just Malik and Theresa calling friends trying to bury this post.
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January 2024 by mrjosescott ramirez
many machines not fixed
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January 2024 by Lily H
Garbage
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January 2024 by dennis mitchell
Why does it take forever for guest passes to be emailed? So annoying and nothing in the gym works.
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December 2023 by Murad Lamidi
I just wanna say patryk was great, helped me get started to get to my goals I would recommend him just for being so professional
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December 2023 by Motaz Elhabahbeh
came in for a membership and patryk helped me out find the best plan so i can bring a guest i would recommend speaking with him !!
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December 2023 by Abdullah Mansoor
Great gym and equipment. Everybody is very respectful specially Hammad.
