Key Food Marketplace in Staten Island offers a mixed experience for customers. While many appreciate the convenience and cleanliness of the store, as well as the pleasant atmosphere created by some staff members, there are concerns about customer service in the deli section. Some reviews highlight the excellent service provided by specific employees, particularly a young man named Charles and another known as Mr. G, who are noted for their friendliness and helpfulness. However, others report negative experiences with deli staff, describing them as rude and slow. The store is seen as slightly expensive but is valued for its late hours and overall convenience. Customers generally find the market to be a nice place, with a sweet cashier leaving a positive impression during their visit. Overall, while there are commendable employees, consistent customer service training may enhance the shopping experience for everyone.
The people working at the deli can use some training in customer service. They appear and act so miserably. Manners count.
September 2025
I no longer drive and find Key Food dependable and close to home.
April 2025
This place is a bit expensive but very convenient, that's what I'm paying for. It's great in a pinch too as it stays open till 9pm during the week. Great staff!
