-
March 2024 by shameeka harrison
I had a great experience at Kay jewelry the customer service with a very nice male worker at Staten Island mall Staten Island I love my purchase I was. Buying a birthday gift for my boyfriend he was very happy I apologize I did not get his name. He help me save some money I just wanted to thank you great job
-
February 2024 by A Boch
Very helpful, understandimg and got me a better deal. Amazing and will always come back. Thank you thank you thank you
-
October 2023 by V B
Best prices in town and the staff are always great!
-
September 2023 by Neekz Muszic
Christian
-
July 2023 by Kamila Kuczynski
I came in because a ring we ordered online came in slightly crooked. The manager was so helpful and looked into repair or exchange free of cost. They weren’t able to fix it in their store, so she went to the nearby Zales so they can do it for us. Above and beyond customer service and I’d recommend this store to everyone.
-
May 2023 by lino magno
Amazing staff, very big store, any selection they don't have they can get you come on by and meet the next piece of Jewelry your going to wear
-
May 2023 by Jessica Ann
Alex was amazing.My fiancé and I were just looking around for a wedding bands today and was not expecting to purchase.when looking around at the store for wedding bands, Alex was truly patient.My fiancé has a metal allergy and Alex showed us every possible ring my fiancé can have.For my band showed me every option that I can have. I think I tried like 10 rings on without him being impatient, push or tired of us. He answered everything that I asked and he explained a lot of the warranty’s and what the purchase came with.He even stayed past closingand wasn’t rushing whatsoever and he made sure we were comfortable with our purchase. He was very hospitable and I would 100% recommend and go back to him.He made this experience special and easy.
-
March 2023 by Nancy Peterson
DO NOT waste money on any item at Kay Jewelers. Me and my fiance wanted to just get his wedding band from here. Luckily we got my engagement and wedding rings from somewhere more official. We ordered his wedding band online and had it delivered to our address. (We did the same for my rings. Again from somewhere different) we rushed home when we seen the package was delivered since we were at an appointment. When we retrieved the package my fiance opened it and there was no ring. I seen his face go from excited to disappointed in 2 seconds. The box looked like it was previously opened and then taped again with ups tape. Someone ripped off one flap of the box. So we opened a case with Kay jewelers and Kay jewelers stated they can't do anything since the ring was in the box when it was shipped. He even asked to either have another ring sent or refund. No luck. Now we opened another case. Waste of time and money! Never again will we purchase anything from here. Mark my words.
-
March 2023 by Stefano Andrea
I came here recently to look at engagement rings. I was helped by Nitzaly who was extremely friendly, knowledgable, and professional. I did not feel like I was pushed into buying something; compared to other jewelry stores I've been in. The customer experience I had in this store with Nitzaly was excellent. The help, patience, and time that was showed to me meant a lot, and I am very happy with the engagement ring that I bought.
-
February 2023 by Jonathan Rubin
Went to the Staten Island mall Kay and Nitzaly was amazing and did everything I needed. She was wonderful. Thank you !
-
February 2023 by todd heaney
Have been coming in for years always helpful lexy and nitz are the best!
-
January 2023 by Lisa DeCicco
I had a botch job done on my engagement & wedding ring (that might of not of been able to be fixed) by Kay’s preferred repair center! I WAS LIVID, UPSET & a COMPLETE WRECK. The store manager Rabia & the new Assistant manager Nitz are amazing. They made sure my horrible experience was turned around to one of the BEST experiences. Rabia has always made my husband and I feel comfortable for years. I don’t know who the AM was before but I’m pleased & very much so confident to say that Staten Island Kay will be an unstoppable team if they aren’t so already!! I tend to have high expectations when it comes to customer service (due to my management background) I can’t say enough amazing things about these two! Thank you again Rabia, Nitz, & the amazing jeweler who made it all better !!
-
December 2022 by M Y
My wife and I have had a very nice experience with this Kay in particular. The service here is excellent. Nitzaly was extremely professional and helpful in resolving an issue I experienced with an online order. Thank you
-
December 2022 by THAT44GIRL
Nitz was great very helpful. We had a very happy in and out experience.
-
October 2022 by Dominick Ponzio
Staff not friendly. Manager is rude to customers. Staff pushes customers towards more expensive items than what customer can afford
