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February 2024 by Igor Yegorov
I gave my Swatch watch Jimmy's fine jewelry watch repair service. I needed to replace an accidentally broken crystal. They took my watch, and a week later they called and said that the repair would cost $50 with regular glass, and $90 with a waterproof installation. Of course I chose the waterproof original option. They called me 6 weeks later and asked me to come pick up the watch. The same day I got it wet when I washed my hands, the watch stopped and the glass fogged up. I returned them back, they accepted it and said that they would fix everything. Another 5-6 weeks passed, they called me and told me to pick up the watch. I took it, but immediately noticed that it was very difficult to set the time on it, the hands were uneven, and the wheel turned very hard. Without any questions asked, they took my watch for the third time. They called a month later and said that I could come and pick it up. I no longer knew what to expect, because about 4 months had passed since I first contacted this service. Imagine my surprise when two watches were returned to me. One is original, mine, which were broken. The second ones are exactly the same, completely new. They said that they were returning me a new watch, and I could keep the old ones for spare parts. I would like to thank Jimmy's fine jewelry watch repair for your patience and work done. And thanks for the new Swatch!
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January 2024 by NES
Just bought a Rolex Datejust , a pair of Diamond Earrings, and a 2oz Gold Chain from Jimmy’s. I want to thank James and the women who helped my wife and I. They were very helpful and nice. Through the years, I’ve bought numerous pieces of jewelry at Jimmy’s. I would highly recommend shopping here. Thank you guy’s again. Chris and Lisa.
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December 2023 by Karen Acca
They do beautiful work on jewelryAnd the staff are all pleasant and helpful
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September 2023 by Jacqueline Johnston
I never have a hard time finding what I need at Jimmy's. Aside from Jimmy's professionalism his staff is very thorough and courteous. I've never had a bad experience shopping there!!
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July 2023 by Valentina Taliercio
These people are absolute saints. Don’t go anywhere else but here. ?? beautiful Jewlery. Kind hearted people. ♥️
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December 2022 by Leonard Alfano
Jimmy has gone the extra mile for me on many occasions. From repairing my watch which requires special tools to stinging an odd length necklace Jimmy has never said no.
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September 2022 by Anna Carter
Jimmy and his staff are the best. Period. I had a crisis where my engagement ring broke. I really wanted the replacement to look exactly like the old one. They did an AMAZING job. It looks the same, but it's stronger and better. We frequent Jimmy's for any Jewelry needs!! Love the local support they give to the community, too.
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May 2022 by Casey R.
Needed to get two diamond bracelets fixed, and more security added to them. Both bracelets had the locks broken, and kept falling off whenever I would make sudden moves with my arm, so I was petrified to wear them. I did tons of research and read tons of reviews before deciding to bring them here. The woman who I spoke to on the phone, and dealt with when I came in was so sweet and helpful, she explained everything that will be done, and also made sure to add extra security, now if the brackets happen to come lose they have a extra little chain that will prevent it from falling off. The repair took a little over a week, cost me $160 which to me was worth it! And the locks were tightened with pliers before I left, let's just say I now feel so comfortable wearing my bracelets all the time, they also won't come off even if I wanted to remove them. Staff is very pleasant, they do have a master jeweler, and I will definitely use them again.
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April 2022 by Vincent D.
Had the WORST experience ever at this place. My first and only time! I don't recommend this place at all! Horrible customer service, they are crooks! I dropped off 4 rings to be resized. A woman Roseann called me to let me know that two of them were ready for pickup. (One was going down less than a size and one of them was going up once size). I asked her the price because the woman never told me and she goes it's $200 !! I said wait WHAT?? $200?! For a ring to be sized down then for one to go up, mind you I worked for Kay jewelers for 6 years myself so I know what ring sizing pricing should be ! When asked why is it so much she proceeds to tell me gold is high right now ! Lmaoo really?! I said your not adding gold to one of them and usually when the band is thick and going up one size you don't add any gold!!!!! Then she tells me I'll call you back. She had no answers and looked completely like a fool. As I was awaiting her phone call back I called Casale jewelers and asked how much it was to resize a ring going down and up one size with rhodium. They said $45. When Roseann called me back to let me know why it was so much she said it's the gold and rhodium is $40 a ring alone. I laughed and said I don't want my other rings touched but then she said there getting worked on now. When asked what's the price she said "idk I'll call you with a price when it's done". I'm not paying $400 for 4 rings to be resized. That is absurd !!!!! Then as I was continuing to complain about not being told a price to begin with and then not being able to tell me on the other two rings, she goes and says "I can't stay on the phone , it's busy" ! I said what?! Can I speak to the manager /owner. He got on the phone and I told him how that left a bad taste in my mouth etc. long story short , don't ever go to this crooked place! I picked up the two rings , and mine "weren't ever sized" but they were touched and then they resized them back to the original size to get at me after I made the complain over the phone!!!! HIGHLY AN UPSET CUSTOMER !! Don't ever go back!!!! SCAMMMMMMMM ARTIST!
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February 2022 by Robert C.
If you live on the North Shore do yourself a favor and stop by Jimmy's Fine Jewlery. Customer service is beyond EXCELLENT! The repair work is fantastic, I went in and was greeted so warmly, my bracelet was repaired within minutes at no charge! This place deserves your business, do yourself a favor and go.
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October 2021 by Paulette Hughes
Decided to go to Jimmy's because he and his staff had such great reviews. I had an extremely swollen ring finger with a wedding band and an engagement ring that was unable to come off. Jimmy's staff was so friendly and made me feel at ease. Jimmy worked really hard and successfully got my engagement ring cut off and then worked even harder to get my wedding band off! It was so thick and difficult to cut through. James, his son, even helped at one point. They assured me that when the swelling goes down, to come back and they could make both rings look like new! I asked twice what I owed for all the time it took to work on getting my things off, Jimmy assured me there was no charge. Great service, friendly people. Thank you Jimmy and James and all of the staff at Jimmy's jewelers on Victory Blvd.
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March 2021 by Camille Scavo Cowhig-Donnelly
So very very nice total attention n quick service They all were great n cleaned my rings while I waited ! They were beyond friendly I even decided to buy a ring while I was there have to go back for it had to be sized Jimmy’s son was so helpful and worked with me and the other two ladies were so friendly and helpful let me look at jewelry books Wouldn’t go any where else !!!
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January 2021 by Bernadette Conroy
My husband gave me a symbolic, tiny lily petal charm necklace (tranquility, abundance, growth) but the chain was too short and I could not get the charm off the necklace. I brought it in to Jimmy’s. Not only did he get the charm off the old chain and onto a new, matching longer one, but he returned the old one, Undamaged!! And in a pretty box. I’m happy to have my birthday present back, better than new. As always, they were so nice.
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January 2021 by Danielle Torres
Everyone was super knowledgeable and helpful. We will definitely be back soon
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December 2020 by K Douglas
The people and service are awesome I've been going for awhile now and they are the total best.Thank you Jimmy's Fine Jewelry my time piece fits great, looks amazing ?
