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October 2024 by anthony castelao
I checked in November 5th they had 2 weddings going on and understood the slow check in. Got to the room #213 and sink faucets were frozen closed could not get water other then scolding hot minimal water. Called the desk could not reach them. I waited due to many people in lobby from the wedding. Went down around 6 and they said we will call maintenance, no one showed, did the same thing on the 6th Sunday no one came. Finally around 5pm I seen a maintenance man and asked him, he said he hasn’t received a work order at all but will handle it. He and partner came up to change faucet so I can brush my teeth with normal temperature water. That was issue number one. Also been calling housekeeping for refill of shampoo and soap no one showed. Went down and went to buy my own. They only clean the rooms every other day and now no airport shuttles. Years ago this place was the place to be with Friday night dancing and the hotel was awesome. It’s way runned down and old, you have to see the paint job in my bathroom. It’s laughable. Soory Hilton i once loved you but now we have tonsay goodbye.
Rooms: Old
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October 2024 by Michael Sambuco
I won't stay here again.
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October 2024 by Maria Arias
I worked with the Hilton Garden Inn Staten Island for my wedding this past weekend. I requested a courtesy room block and I booked a Bridal Suite and Junior Suite for my husband and I.
Working with Michelle Karlsen, the room block specialist, was a breeze. She was really helpful in helping us secure all the rooms we needed and periodically providing an updated list of guests who had booked under our block. I did at one point ask for a picture of the bridal suite so I could provide to our Photographer for reference and they told me they had no photos. I feel like if you are booking bridal suites, customers should be provided pictures. Instead, I had to go on facebook and google and go through their photos to take educated guesses on which photos were the bridal suite.
Our stay there wasn't what we were expecting. We noted our bridal suite reeked of cigarettes from the moment we walked in. We immediately notified the front desk staff, who was overwhelmed with 2 other weddings going on the same weekend, and we asked to switch our room. They had no other bridal suites available for us to switch to so we had to stick it out and accept a minimal reduction in our room rate. They offered air fresheners but i explained my goal was to get rid of the smell, not mask it. They did supply an ozone machine, but did not inform us on how to use it and we ended up realizing its harmful if used continuously and if the ozone amount becomes very concentrated in the room (which it did because you cant open any windows).
They did try to correct the issue but cigarette smoke smell is something that really has no quick or easy fix and we could not downgrade to a normal room since I had my whole bridal party getting ready in that room. That was a bit disappointing and embarrassing. Every time someone new came to the room I had to warn them of the very pungent smell. Especially since the rooms were all carpeted.
The hotel itself is a bit outdated and seemed a bit understaffed on that particular weekend. For a hotel of that caliber I would have expected it to be renovated and a bit more modern. There were tons of people checking in and out so it was a bit hard to get the proper attention I needed on my wedding weekend with regards to our room.
Other than that, they were easy to work with and there were no major issues with our guests rooms or their reservations.
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October 2024 by Lost My FlipFlops
Stayed 1 night. The a/c was great. One light in the bathroom was out. Someone shoved tissues in the tissue box, so unprofessional. The event we had was great. The food was great. When it came to the cake and coffee, it was terrible. The coffee was burnt, the cake was like cardboard with ready whip in-between each layer. Only served milk with coffee. Then the next day we stayed for breakfast and saw they did have flavored creamer, milk and regular cream. So there are pros but with more cons.
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October 2024 by Ijeoma Uchendu
Nice place..
Lovely breakfast as well.
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September 2024 by Nash R
One of the worst hotel! Check-in is 4P. Already later check-in than the standard check-in time. Get here at 4P to check-in, no room available. The house keeping is still turn the rooms around. Can’t even tell me how long until room is available. I’m sorry what! We made reservations months in advance. You know how many people made reservations to check in to your hotel in advance. How do you not have rooms ready for the check-in time? This is a prime example when a hotel isn’t managed properly! We ended up waiting 30 mins until we got into a room.
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September 2024 by steven stern
This is my third stay at this Hilton. when I arrived the first time 2 months ago, I was greeted by the Manager- Carlann Scala.
Why do I remember this? My welcome was as if I was arriving at my cousins house: warm, friendly ( and professional!) this was true for the rest of the stall as well. I can’t say that about most other hotels I’ve stayed in.
The upper Managment should be proud of the was she runs this Hotel.
Personal service and warmth is something that is sorely lacking in many leisure industry businesses these days, and yes, I will be spreding the word amongst my colleagues.
Thank You
Steven Stern MD
Food and drinks: Lorenzo’s cafe was my go to dinner place
About 2 times this week.
Food was good for what it was, fairly priced
and lovely staff and atmosphere
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September 2024 by P. Collins
The rooms are spacious and clean. The staff is friendly and helpful. I love the restaurant. The stuffed veal is sooo good, among many other great options. The only thing I would recommend is to offer guests who get take out from your restaurant real silverware and plates. it's impossible to cut veal or steak with the plasticware provided which really degrades a nice meal.
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September 2024 by Patel Dipesh
Worst service ever I had, very slow service, don’t know what they are doing here at the front desk at the check-in.
Walkability: Worst everything. Especially front desk.
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September 2024 by Sueviette Nunghues (Minh Thu Nguyen)
We're from Virginia, and this is our first trip to NYC and NJ. I've never been to NYC before, and now regrets it. The traffic there is a whole different level of nightmare game mode. After driving around for two and a half hours without finding parking, we decided to come here instead.
You will won't believe I book this Hotel via the recommended of AI (Gemini).
The lobby is very nice and spacious. We booked our room through Expedia. The room is great, no pee smells or bedbugs like in NYC's hotels. Everything here is perfect after the traffic trauma, what a peaceful place.
Pros: I got a double room with everything you need. There's a refrigerator, microwave, iron, tons of cabinets, plenty of daily essentials, a safe for money, and even a hairdryer. You can control the AC, which is great. They have a good restaurant here with a decent $15 morning buffet. The location is very safe, far from dangerous areas, and it's close to the Staten Island Ferry (about a 15-minute drive without traffic) and a big mall outlet.
Cons: If you're unlucky and there's a big party here when you book, you might hear the music, but it doesn't bother people like me since I'm a deep sleeper. The doors are super heavy and make a lot of noise when you open or close them.
Also, very far from NYC, at least 45 minutes driving into the NYC center, with expensive road toll.
Rooms: Just so clean, no weird smells except AC smells. Smoke-free area.
Nearby activities: Free ferry, lots of malls and stores around here.
Safety: Around the Hotel? I can say yes, very safe.
Walkability: Yes, spacious.
Food and drinks: Fancy restaurant next to the hotel.
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September 2024 by Dat Canadian dude
it is a very nice hotel the people who work there are super friendly and helpful and the food was very nice and i enjoyed staying at this hotel on my vacation :)
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September 2024 by Pete Bommarito
This is our second time here. The first time we were here was Fantastic. It couldn't have been any better. This time, it was like no one cared about you or your concerns. I asked every day if we could change rooms to a handi capped room because there were 2 people in our group with C.O.P.D. AND M S . THEY SAID THEY WOULD CHECK AND LET ME KNOW. I ASKED 3 DAYS IN A ROW 3 TIMES A DAY. I NEVER RECEIVED A CALL A TEXT OR ACKNOWLEDGED FOR ANY OF OUR CONCERNS. WE RAN OUT OF TOILET TISSUE AND I HAD TO GO TO THE FRONT DESK AND ASK FOR MORE. I had to go to the desk because the phone didn't work. We never received it and had to ask for a second time. Again, we didn't get a response or a call or what we needed. I had to ask the cleaning crew in the morning . I went to the lobby and got a roll of toilet paper out of the bathroom there. The only saving grace for this stay ( 4 days ) was Ozzie in the dining room. Ozzie was very professional and helpful and was a pleasure to talk to. We looked forward to seeing him every morning. The rest of the dining room staff was also very helpful.
I can't understand the day and night difference in stays. We were all very upset with the staff and service of the hotel staff.
Rooms: The room was subpar this time.
The ceiling looked like it had leaked at one point, and they did a crappie job fixing it. The bathroom door would not shut unless it was slammed. It was off kilter. I dont know if the fire alarm worked. It looked like someone pulled it off the wall and put it back. The phone didn't work, and I let the front desk know. I just cant figury out when someone says they ste going to do something they dont follow through ??
Safety: I did not worry about safety. It seemed like there was plenty of security
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September 2024 by Steffi
Was ok
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September 2024 by LTA Garage doors
My girlfriend and I we have a lovely vacation staying in Hilton garden
Service super fast
Pets friendly
They treat my jack Russell better then my dog walker lol
Super recommended
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September 2024 by James Miley
Can't beat it the best
