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March 2024 by Cindy Z.
Prior to visiting Gerald Peters, I have visited countless Rolex ADs where essentially the same message was conveyed- Little to no inventory with a long waitlist for popular Rolex models. Hearing this was pretty disappointing for me as my husband is a watch enthusiast and is interested in growing his collection. However, my first experience at Gerald Peters has been exceptionally amazing and the customer service received was above and beyond their competitors. Samantha O is the epitome of a professional sales associate. She was very welcoming, had a wealth of knowledge on Rolex watches, transparent with expectations, and was GENUINELY eager to help me find the perfect watch as my anniversary gift to my husband. The very next day after my initial visit, she texted me with an available model that was very close to the preferred/ideal configurations. This prompt action proved that she kept me in mind and was sincerely trying to source the perfect watch as my husband's anniversary gift! She has won me over as a new client and I look forward to purchasing several watches and jewelries from her! Also, so happy that they're located in Staten Island and I look forward to building a long relationship with Gerald Peters!
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October 2023 by Joseph Dato
I visited the store 6 months ago and met with Alana looking for a Rolex datejust. Alana worked her magic and within a short period of time she called me with the watch I was looking for. She was fantastic and very professional. Can't wait to purchase my next watch from Alana at Gerald Peters. Thanks again.
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October 2023 by Mike Hardman
The quality of the Jewlery is incredible. There is a large assortment of watches. The staff is super friendly and very knowledgeable about all of the merchandise in the store. I was awed by the great people that helped me out.
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October 2023 by Cindy Dorsi
Loved my experience at Gerard Peters…The staff very sweet and helpful…Donna was amazing from start to finish! Their showroom is just beautiful… I highly recommend them…plus they made me the best espresso ??
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October 2023 by Eric L.
Was actively shopping for a Mens Rolex watch, knowing that there is a waiting list for the watch I was placed on a list unfortunately I purchased the watch at a another dealer in New York. I called them to order a women's Rolex watch and waited a short period of time and was notified by Alana a sales representative that the watch arrived. It was a pleasure dealing with her and the staff. Definitely would recommend Alana and the attentive staff a Gerald Peters.
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July 2023 by Макsim Khon
Exceptional Service from Richard at Gerald PetersRating: ⭐️⭐️⭐️⭐️⭐️ (5/5)I recently had the pleasure of dealing with Richard at Gerald Peters, and I must say that his service was exceptional. I visited the store with the intention of purchasing a Rolex Submariner, a watch I had been wanting for a long time. However, due to its popularity and limited availability, the model was out of stock.Richard went above and beyond to assist me. He patiently listened to my requirements and understanding my passion for the Rolex Submariner, he suggested putting me on the waiting list. He explained the process in detail and assured me that he would do his best to secure one for me as soon as possible.Throughout the entire process, Richard demonstrated a high level of professionalism and knowledge. He was genuinely enthusiastic about helping me and took the time to answer all of my questions. His expertise in luxury watches, especially Rolex, was evident, as he provided valuable insights and guidance regarding the Submariner.What impressed me the most was Richard's proactive approach in keeping me informed. He regularly followed up with me, providing updates on the availability of the Rolex Submariner and any other relevant information. He made me feel like a valued customer and that my satisfaction was his top priority.I highly recommend Richard to anyone looking for an exceptional luxury watch buying experience. His professionalism, expertise, and outstanding customer service make him an invaluable asset to Gerald Peters. Thank you, Richard, for going above and beyond to make my watch buying journey memorable and enjoyable.Maksim Khon
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June 2023 by Eric
Excellent experience with Donna today! Got the call and picked up a beautiful Submariner for my dad! His first Rolex and he couldn’t be happier. Thank you for a memorable experience Donna.
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June 2023 by Yuriy M
I don’t usually post reviews but my experience with Gerard Peters with Anna in particular was amazing. I walked in looking for a particular Rolex piece for my wife and Anna was super helpful in securing the watch in a very short time. She always answered my calls and got the watch faster than I anticipated. They definitely gained another happy customer here!
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June 2023 by Richard Kwok
Great experience here. Peter assisted me directly with my Tudor Black Bay 58 and he couldn't have been more helpful. Highly recommended!
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May 2023 by Daniel Volshteyn
Phenomenal experience at Gerald Peters! I was looking for a new watch and came into the store on a whim, expecting to be greeted with the same disrespect that many other Rolex authorized dealers greet new customers with. The Gerald Peters sales staff, specifically Alana, were completely different.They welcomed me in and were happy to answer my questions about the watches and put my name on the list for several of them. A couple weeks later, I got a text from Alana telling me that she got a watch that was similar to a watch on my list, sent me a picture, and asked me if i was interested. Alana did not pressure me to buy a watch I didn’t want (as some other dealers would), and continued great communication throughout each step. When I came in to pick it up, Alana was genuinely happy for me and explained how badly she personally wanted a watch like this. Gerald Peters earned a lifetime customer and I have already recommended several of my friends visit!I would recommend them without hesitation!
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May 2023 by Yevgeniy Sirota
Good friend of mine referred me to this store. Prior to arriving I called to inquire about the possibility of purchasing my dream watch with Alana, who is very professional and knowledgeable. Once we arrived to the store, the welcoming experience was absolutely pleasant and accommodating while we were waiting. It was my pleasure to meet Alana and Gerald in person. They were also able to fix my wife’s watch band on the spot. That really mad her day. This store is an example of great customer service.
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April 2023 by Brian Tyutyunik
It was an absolute pleasure dealing with Alana! She is knowledgable, compassionate, and was able to help me secure a dream piece in under a week! If you are interested in finding a watch/piece of jewelry, I highly recommend dealing with Alana!
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March 2023 by joe augello
Great experience at Gerald Peters. Alana was awesome to work with and got me my dream watch in record time. Would definitely do business again.
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March 2023 by garrett rea
Amazing experience all the way from buying my wife's Breitling for Christmas to Anna being able to source me my Submariner in time for my vacation to Mexico for valentines day. I couldn't have worked with a better sales associate and really appreciate everything! Thanks again Gerald Peters and Team
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February 2023 by Gordon Harry
Another AMAZING EXPERIENCE at Gerald Peters! Each one of the staff members were amazing, but Gerald made my experience especially and extremely great. It was actually a family affair, as I brought my son and wife to commemorate my purchase of a new Rolex watch. There was definitely a wait before getting the call to come in, but this is outside of the company's control, as the demand for these watches are very high. Gerald was very helpful throughout the whole process, and helped me with my patience as well. On our visit, they offered us water, cleaned my other jewelry, resized my wife's watch, and just made the whole day one to remember.Thank you guys for this, and I look forward to doing more business AND referring friends and family to you all. Keep up the GREAT WORK!-Gordon
