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December 2023 by Debra Bennetti
Had a problem with my bank card and setting up my Mobil banking account, I went to Hylan Blvd branch, problems solved I am so appreciative to all of them for their expertise and making this a smooth visit, I will always go there when I need help with my accounts
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November 2023 by Joan
Roxanne is welcoming, professional, and knowledgeable. Opened two accounts for me today in record time. I really appreciated the service.Thank you and will spread the word!
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October 2023 by Chris G
I had a great experience with Roxanne Benemerito and Empire St bank. Thankyou for making things so simple!
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August 2023 by Howra Allami
I walked in to cash a cheque that was issued by them. The lady was so rude to me and treated me in a way I felt discriminated. They advised me that my chequw was under $5000 and they can't cash it for meReally? If you don't have a account with them you can't cash a check that's issued by them for under $5000. That's ridiculous. I simply left the branch with out saying a wordDisappointed
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August 2023 by Flying A
Alexandria Vale is a wonderful individual, and trusted Banking Professional. Not only is she a consummateprofessional, she is also involved in the community through the her involvement at the South Shore Rotary , and is always ready to volunteer to help any good cause.
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August 2023 by Joseph
Very helpful in general, but also was very instrumental in getting a situation with me being unable to retrieve my banking info resolved. She is someone i would trust to resolve any banking situation in a timely fashion. a great asset to Empire State Bank
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August 2023 by Julee Cohn
My banker, Alexandria Vale, was so helpful to me in setting up two accounts. She handled everything in a very timely and efficient matter.
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March 2023 by JoAnn Marable
Consistently offers assistance our non profit organization and Board members.Exhibits strong professional communication skills in-person, via telephone, and in writing.Clearly communicates needs and expectations for my clients.Collaborates effectively with other team members within the transaction.Alexandria goes above and beyond for my clients.
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March 2023 by Anthony Longordo
Ok I love this bank and I love the people working for the bank! But I absolutely hate their new on-line banking system! Depositing a check is just torcher! I have a top of the line cell phone. Plenty of lighting and some checks go through and some don't! It is so so frustrating bc I don't want to have to go to the bank to make deposits but I have no choice bc of this horrible system! The old system never an issue at all! Maybe don't fix what isn't broken! Someone need to correct this!
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February 2023 by Brittany S
Alexandria is ambitious, courteous and great to work with.
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February 2023 by Heidi Dowling
Alexandria was so helpful in explaining the mortgage process. She answered each and every question I had with professionalism and a wealth of knowledge. She discussed all my mortgage options and was able to find which one was right for me. She was kind, genuine and sincere. I wouldn't hesitate to use her services again if the need to arises.
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February 2023 by Ian Clement
Alexandria always goes above and beyond every step of the way to help her clients. She is knowledgeable, patient, and treats each client like they are her only customer. No matter what may come up she is always ready to reassure and answer questions. Great to work with.
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October 2022 by Julia Mceldowney
Great bank, the staff is amazing very helpful and friendly!❤️
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April 2022 by Karen Aversa
As managing partner of Arden Services, I manage many moving parts of the day to day operation. Since moving our business account to Empire State Bank, I am now able to focus more on marketing and booking Industrial, Commercial and Residential inspections. There is a tremendous feeling of comfort, knowing that the staff at ESBNA is always there with outstanding service. The online banking program is user friendly and second to none.
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April 2022 by Frank Aversa
As the owner of Aversa Brothers industrial Contracting, a family owned and operated company for over 50 years, I know very well how important business relationships are. Empire State Bank is an example of true relationship banking. We have had such a great experience since moving our business accounts to Empire in 2021, my wife and since decided to move our personal accounts there as well. The business and personal transitions were amazingly simple, thanks to Phil, Jeanne, Lisa and the rest of the staff. The service at each branch and the online technology is beyond compare. Our only regret is that we didn’t make the move sooner.
