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May 2024 by Sharika Jaddoe
The customer service at the Bay Street cvs is horrible. Employees are like they don’t care if you press the bell to come and open the cages. They work in the same aisle they look t you and ignore you.
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May 2024 by Naara Cc
Horrible services today 04/27/24 We were trying to print a photo but the machine was giving us problems so we asked a woman for help and she was very rude and said I'm on my break time which the best response would have been to send someone to help you but no. She did it and left, leaving us with the word in our mouths. Then another girl came out and my mom asked her for help too and she also answered very rudely saying that she was busy and that maybe she could help us later in an equally rude way, I'm years old. going to that pharmacy and I had never had problems with anyone. I don't know if it's because we were Hispanic, they treated us racistly because white people were treated better, very bad service and terrible workers.
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April 2024 by undersan32
Had what I needed in stock and checkout was very quick.
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April 2024 by Tabitha spann
Horrible service horrible attitudes horrible people. The head and the workers are very rude they don’t have name tags and they told me they couldn’t call the doctor for my child to get her medicine for the flu because it’s not they job and it’s over the counter medicine and they said it not their fault if my child doesn’t have insurance when she does have insurance. Then they told me they only going to call because she a a child which to me is crazy because all pharmacy should help people with anything they need and not assume that someone doesn’t have something that they do have!!!! The service is bad and the ladies are very disrespectful
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February 2024 by Jay S.
Very disappointed in the pharmacy. I called to make sure the Novavax vaccine was in stock and was told I couldn't have it. The pharmacist said she was prevented from processing the shot for me because her computer wouldn't let her since it went against CDC guidelines. Not true -
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February 2024 by Louda Mites
Very respectable service.
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February 2024 by Erda Domi
Great experience, prices and costumer service
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January 2024 by SIABC
Drive through window. Can the manager have this cleaned himself since he is not telling anyone else to do it.
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January 2024 by Evelia Foster
There was no one in sight to ask for assistance, once I located someone they informed me what aisle to go into to find the item. However; the person disappeared once I walked to the aisle and unbeknown to me the item I was looking for was under lock and key. I guess the employee didn’t know that?
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January 2024 by zongrong tang
Tonight at 8 o'clock .The attitude of the staff at this CVS is so bad. I am a dasher who helps customers buy things. The customer bought cosmetics. They were out of stock. I searched for half an hour and couldn't find a similar substitute. I asked a young man. The staff was not helpful. He only told me that it was in aisle 8. I said I couldn't find it. Can you help me look at similar items? He refused. Then I went to the cashier and asked a young female cashier with curly hair for help. She had no customers at the time, so I went over to ask her. She was also rejected. Finally, the customer called me to ask for help. Talk to the staff. Because the customer said that she needs help from the staff every time to find what she wants. Later, the customer asked the female cashier to help me take the items to her. She refused again and just pointed to the direction. I looked for it myself. Thank God I finally found it. But I am very disappointed with the working attitude of this CVS. If I really can't find something in other CVS, the staff will help. This one doesn't care at all. Every staff member is like this . .Then why is there a customer service button in the cosmetics area? Isn't this hilarious? Just put a label here to refuse service. If someone wants to buy things online, it is recommended not to go to this store. I feel obvious racism here. I hope you won't have the same experience as me.
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December 2023 by rashon eagle
There's a manager there white woman. Doesn't know how to treat people. Humans beings. She treat people like she's in a trailer park!
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December 2023 by Isaac
This has to be one of the worst damn CVS pharmacy’s ever. I literally wait 30-40 minutes on a long line with only one worker on the counter. Please get more workers at the pharmacy counter. By the time they get me my medicine I’m already dead.
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October 2023 by Spence S.
My doctor accidentally sent my drugs to CVS so I had them fill it at this location. Tried to call several times at different times of day and no one answers to phone. Recently I went to pick up my prescription and stood in line for about 12 minutes (I was listening to music so I timed it for reference) and when I got up to the counter the young man said I should go to the consultation area and talk to the pharmacist. Went there and she said oh yeah we're getting it ready for you just wait a few minutes. Fine. Wandered around and got things I needed, paid, went back to the pharmacy. Waited in line again where two separate people randomly walked over and interrupted the cashier for help. Once he left from behind the counter to go unlock something for someone. I get that everyone kind of does everything, but when there's one person behind the pharmacy "helping" customers they should stay there. When it was finally my turn I was told the copay for my one medication was $41. I said hmm even with my insurance? He said yes. Dumb ol' me didn't check until I got home when I see they used a coupon instead of my insurance. Called up today and long story short she said the insurance they have on file says it's inactive. SO WHY DID NO ONE TELL ME THIS?? I understand I could have spoken up, but I was so frustrated I didn't want to wait anymore. I literally have $1 to my name. No exaggeration. I can't afford to pay $40 for my drugs. That's why I have Medicaid. Get people who actually care / know what they're doing and I might consider coming back. For now I'll drive the inconvenient 20 mins to Walgreens.
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July 2023 by M S.
Today I went to pick up my prescription and there was a miscommunication between a nice helpful pharmacist by the name of Arlene and my child's pediatrician about the dose of medication. My daughter was in the hospital with 106 fever recently and sick again past 3 days with 104 fever. This antibiotic was urgent. The baby needed this 1st dose asap and I went there straight from the doctors to pick it up. They sent it right over but she needed to confirm dose with doctor. She asked me to come back in 15-20 minutes which wound up being a few minutes before they shut for lunch. A different woman by the name of Nina came to the window, I tried to explain the situation and asked her to double check with the pharmacist before they closed. She rudely continued to talk over me repeating several times to "read the lunch sign" and cut off the microphone. As a mother, worried about her very sick child, this was so upsetting, as anyone could imagine. I went in the store when they opened and this woman Nina and I got into a very loud, heated, verbal argument where we were both yelling. During this argument she stated I belonged in the "GHETTO" with the "LOWLIVES and "HOOD RATS" Now I knew I was dealing with a racist woman and didn't want to waste anymore energy on such a person. She also said she was a mother of 5, which would make you wonder how she could be so heartless about checking on a sick child's urgent medication. Her lunch was more important. The pharmacist Arlene, was kind enough to give me her name to report and further help me get the medication as quickly as possible.
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June 2023 by Moonsammy Perumal
Nice clean place. Professional nice courteous staff.
