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December 2023 by Eddy Ortiz
7 people in line and don’t know what they’re doing in back but lots of laughs and only one bank teller helping people.Going on 20 min waiting in line.Citibank going down hill, specially Bay St branch.
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October 2023 by Diane Bennett
Pretty Fast Service, no Long Waiting
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September 2023 by Fast Delivery
The worst Bank manager the woman is very racist she's don't have any respect for customers don't recommend and don't trust someone like her with my money I prefer to change the bank and I recommend switching the bank ????????????
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July 2023 by cynthia hernandez
Horrific experience.Giselle Ortiz treated both my father and myself horribly. Disregarded us waiting over 40 min, when asked why she rolled her eyes and said do you have an appointment, we're busy. Mortified how she deals with the public!
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August 2022 by M S
Super slow service.
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June 2022 by Adrian T
Sitting down waiting for bank official for 35 minutes at Citi bank on Bay ST on Staten Island being ignored while someone just walks into cubicle and gets helped then lady goes to lunch
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October 2021 by Dawn Firenze
The staff was very friendly and attentive here. The service was a little slow but the bank was busy. Regardless I waited a very long time to be helped.
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September 2021 by Kevin 123
Worst service ever, I could go up the street to McDonald’s and get better service. Only one teller over a half hour wait terrible.
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September 2021 by Margaret Allen
The staff was very friendly and attentive here. The service was a little slow but the bank was busy. Regardless I waited a very long time to be helped.
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June 2020 by Let's Talk With Candice Ayer
So tired of banking with Citibank and I just came from this branch to close my account and I had the worst experience from Tiffany Estrada. I read the reviews of people complaining about this “spanish fairly large woman” and it’s the same person I had. She has no good customer service whatsoever and gave me a lot of attitude for no reason. They need to re - evaluate her position
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January 2020 by Joe L
This location completely horrible and always busy due to long line of customers age 50's-60's making credit card/other payments, deposit checks and replacing temp debit card, it took 15-20min to cashier window i was completely not suprise for wasting half hours.
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November 2019 by Carla Cid
Waiting waiting waiting.... Every single time!
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October 2019 by Let’s Talk
So tired of banking with Citibank and I just came from this branch to close my account and I had the worst experience from Tiffany Estrada. I read the reviews of people complaining about this “spanish fairly large woman” and it’s the same person I had. She has no good customer service whatsoever and gave me a lot of attitude for no reason. They need to re - evaluate her position
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September 2019 by Candice Ayer
So tired of banking with Citibank and I just came from this branch to close my account and I had the worst experience from Tiffany Estrada. I read the reviews of people complaining about this “spanish fairly large woman†and it's the same person I had. She has no good customer service whatsoever and gave me a lot of attitude for no reason. They need to re - evaluate her position
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February 2019 by sheena Sierra
The woman at the first teller the huge light skin one the ms piggy looking Spanish onr was very unprofessional rude and incompetent she needs to stop eating seriously instead of having a attitude for no reason she didn't want to do any work at 3:45 so she lied and said she couldn't verify my check I called the company who sent it and it turns out that she was busting my chops #stop stuffing your face and get on a damn diet ms piggy the bank security guard don't want you #have a nice day
