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February 2024 by Malak Afana
Even a star that branch doesn't deserve!!!!!! very rude people. No respect at all. I went there to get a money order for my dad (he has an account with them), the money was with me in cash, they still refused to give me a money order!! the man there (Elden) has the audacity to insinuate that I am going to steal the money order!!! the level of stupidity is unbelievable! the money was already with me in cash! I came for the money order because my dad is 73 years old is sick and doesn’t see the importance to come himself to the bank for a money order!I went to USPS and got it in 1 minutes.The bank is supposed to make their clients life easier NOT difficult.Never again I am stepping in to that rude bank and NEVER in my life i will have an account with those disrespectful unprofessional people.
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January 2024 by Karyna Pantielieieva
Came today with my boyfriend to open a new checking account together, our bank teller was Vasyl, he was really helpful and nice to us! Recommend this location! Thank you!
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January 2024 by Evo
Vasyl Shel He speak 2 languages Russian and English very professional guy recommend…
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December 2023 by Precious LIfe
Excellent courteous service
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November 2023 by Frank Castellano
Branch in Eltingville has exceptional customer service and friendly knowledgeable reps. Had some issues after opening accounts and they were quickly resolved in 1 visit.
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October 2023 by michiebell
DO NOT USE the Drive-Through ATM at this branch. I used it for deposit last week (Oct 2023) and once it took my deposit, it popped out a receipt saying that "I have to call this 1800 number to verify that my deposit went through". I then quickly went inside to the branch regarding same, the teller told me that it happens "often" with that machine, and just told me to call the number on the receipt to verify. I called the 1800 number to report my incident. It has been a week & still not posted to my account yet. I called several times, problem still no resolved.
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September 2023 by Ilya Tyan
Put money to machine almost 6000$. Machine stoped to work, transaction was canceled and didn’t give my money back. Ask guys who work there to help me, everybody said that (I have to call and do everything by my self, nobody want to work there). Now I can’t pay my rent because of service is so bad. They said I have to wait 10 days…. I did big mistake to make business with them….
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September 2023 by David Margolis
This bank sucks. They closed 2 chase banks on the island just to open 1 with only 1 working ATM at a time. The lines are always extremely long for the single working ATM, and the ATM is slower than a computer from 1995.
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July 2023 by Kitty B
This is about Chase Bank not this location. I'm sick of having to go into branch to prove my identity because the idiots on the phone who aren't in the country will not give you a supervisor who is in the country. If you are too cheap to hire good help than why the hell am I trusting you with my business account. I'll be closing my account since you are too stupid to fix the problem.
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May 2023 by Roger F
Today after being told at Chase branch on New Dorp Ln that they are no longer offering notary services to clients, I came to this Chase branch on Hylan Plaza and Ruziye was able to help me with no issues even knowing I did not have an appointment. Actually that is not the first time I came to this new branch and was very satisfied with customer service. My appreciation to Ruziye and also to the branch manager for having a good team. Keep up the good Work. 05-04-2023.
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May 2023 by Vanessa Kilpatrick
Horrible service inside you wait forever only one teller. They moved from Hylan and Clove and service got worse. Drive through isn’t even at car level it’s like a walk up teller. Change your bank !
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November 2022 by Gabby Calabretta
Chase is zero help and are thieves. Chase Bank is withholding 98% of our funds with 0 answers.
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October 2022 by Anna Shostya
I used to praise Chase for excellent service and even convinced one of my friends to switch. But now every time I go there, I feel like I am back in the SOviet Union. THe ATM machine was out of service for about a month. No one comes to you to ask how they can be helped. I came to wire the money and the rep in the booth, who was sitting with a client saw that I was waiting and that no one come up to me. She only left her booth to go to the bathroom and on the way snapped at me: What do you want? I said I want to wire money to Poland. She snapped: You can do it on line, and she continued toward the bathroom. You cannot even call them to schedule an appointment -- you have to do it online. I am so disappointed.
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September 2022 by Jesse Cole
I have been a Chase customer for a long time. I called ahead and asked if there was a Notary. They said yes and I could come in anytime. I got there at 3:15. After waiting 15 mins, I was told they are not Notarizing anything else today. I said "the branch does not close until 5, I called and asked. The woman said the best she could do is make an appointment for the next day... She was rude about it.Went to the branch on New Dorp Lane. They were very helpful.Honestly this experience has taught me not to use that branch ever again. I'm contemplating closing my accounts with Chase.
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June 2022 by A Ieong
I am a Chase customer. I arrived at this branch hoping to get something notarized. I explained that I made an appointment at a nearby UPS but the notary quit and they couldn’t accommodate my request. I was told by Santander bank people that there were three notaries available at this chase location. I arrived and spoke to one notary who refused to help me because I needed to make an appointment. She mentioned that unfortunately all her appointments were booked today so she couldn’t help me. I watched her walk to her empty desk and sat down. This woman didn’t have anything to do and could have helped me with my problem but chose to sit and do nothing instead. People at this branch are lazy, unapologetic and is reflective of the current reviews for this branch. As a longtime Chase customer, I am so disappointed.
