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October 2023 by charmander charizard
I’m genuinely appalled at the lack of basic skills and knowledge by the veterinarian at this branchStaff is uninformed and negligentVaccines are administered in the wrong areaI would caution anyone against choosing this practice/hospital for your pets health & routine upkeep
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October 2023 by Susan L.
Best Banfield hospital in the NYC area. We used to go to the Manhattan and Brooklyn one but they NEVER answer the phone and will put you on hold for hours then hang up. It's impossible to get through or get updates on anything about the pet. They're also so busy that they've taken months to process a lab test (they actually lost the sample..). We take our pets here now even though it's a 1.5 hour drive and never had issues with lost samples and can get through to the staff to get any updates when needed. It's also not extremely busy all the time like the other Banfield locations so we can take our time with the vets or front desk to get any questions answered.
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September 2023 by Y Yo
The receptionist at the front desk was very impatient. Her attitude made us feel very uncomfortable. The nurses there are very nice and responsibly.
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September 2023 by Denise Taner
Probably one of the few places left in New York that provide international travel certificates! Staff was extremely helpful and patient.
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July 2023 by Isthar P
They need to get better with Banfield returning calls. Otherwise an awesome place.
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June 2023 by Melverne Dixon
I took my puppy for his visit and also a dental cleaning at Hyland Blvd. I was very impressed with Dr. Santiago's work. I would recommend her to everyone. Sharon Ingleton
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May 2023 by Hany Naguib
The staff there is fantastic!!! We always have a wonderful experience when we have appointments. I would highly recommend them to anyone with a pet!!
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May 2023 by Maja Kozlowski
I had a great experience here just for a routine check-up. Update my dogs vaccinations with no problem. Staff was nice, especially Peter. He gave my dog 5-star treatment and informed me on everything they were doing behind the scenes. The vets seems well equipped and care for the animals here. Truly happy with this place.
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May 2023 by Ja Fiu
Best Dr …. Took amazing care of my Emma Rose at the hylan location banfield
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May 2023 by Javi rojas
Great location!
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May 2023 by Kate Fiumefreddo
Amazing pet practice staff is wonderful doctors are amazing and so sweet
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May 2023 by Abram
Thorough
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April 2023 by Liz A.
I cannot understand how some doctors and veterinarian technicians here are weird with the dogs. Awkwardly pets and holds them for their examination. Going to the veterinary hospital is stressful for the animals. Did not one person think to install a water fountain or small bowls for the dogs to quench their thirst? You have to be customer obsessed to work this field. I didn't get that experience here but instead an attitude from the receptionist! Especially when asked for an update on my fur baby. Hire better and develop better. Social skills are a 2 out of a ten. I need consistency as like every other parent who seeks the medical attention for their little fur kids. We love them like how you would love your human child. My advice is to ask questions, be curious and thorough with your customers as we are extremely concerned for our little fur babies.
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February 2023 by Priscilla Ramos
The office staff is SUPER friendly and attentive! They take the time to show they care about your pet! The doctor is super friendly and takes the time to explain everything that is going on with your fur baby!!! This is what I expect from a hospital when I’m putting the care of my animal in their hands. Would highly recommend their services to anyone.
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February 2023 by Anastasiya Shyla
What’s the point of making an appointment. There should be some kind of regulation to how many patients can be taken at a time. My dog gets overly excited so I just wanted to check her in and go to the side. I received the nastiest reply from the assistant telling me to calm down even tho I just asked when we are going to be checked in.
