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April 2024 by FIRAS ALWED
Bad service
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April 2024 by Nino Marino
I attempted to trade in some devices and the guy told me to mail them in and I told him no I don’t wanna do that. I want to trade them and he said well I have seven other people waiting and it’s not going to happen as he put it. There were many people around who could’ve done it. I go to another apple and had no problem and the place was crowded. Be aware of this store with certain Apple caretakers.
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April 2024 by 99das99
An utter farce, went there on Monday 3/25 to replace some parts in my iPhone, was told that the part is unavailable and will be delivered on Wednesday 3/27, and that they will call me to confirm, no one called on Wednesday, Thursday I asked my mother who was in the area if she could stop by and find out if the part is there, since you can't call the store directly, she went between 3 and 4pm, spoke with an employee, gave him my name and told him who she is and if the part is there. The guy said yes the part was there and to come over and do the repair. Went back there on Monday 4/1, the woman that was helping me started off with, "your part is not here", I said I was told that it arrived 5 days ago on Wednesday , and that my mother was there on Thursday to make sure. She plainly said "even if you mother was here she wouldn't be able to receive that information ". I said my mother was here and she received that information. She said "no". So I asked if she's implying that I'm lying to her or is my mother lying to me? She just walked away. A dude came to finish this conversation and said that the part might take up to 2 weeks to arrive. Total amateurs especially the woman thinking that she can convince me of something that actually happened, did not, twilight zone. Skip yourself the hassle and try to find a store where they actually know what they are doing
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April 2024 by William Savarese
Always packed and expensive
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March 2024 by Bobby Logozo
Went to this store today for a new IPhone and was met immediately by Daniel, who was very helpful and professional.
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March 2024 by Adriana Grande
Fast service with appointment..my only but is the funky smell .
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March 2024 by Robert Henry
My first-time walking into this store (Maybe my 3rd time in any Apple store in total) was extremely disappointing. What I wanted to do was straight forward and simple: to learn more about the massively hyped-up Apple Vision Pro with genuine interest. However, the response from the security personnel, followed by the store manager's justification, was not only wildly disproportionate but extremely condescending.I’m a Google and Android user through and through for years and it would be tough to get me to make the switch to Apple, but the thought crossed my mind after seeing and reading about the Vision Pro. Often the first touchpoint with a new product could possibly pivot loyalties, however, I was taken aback by the approach of the security.I was met with an immediate and unwelcoming reaction for merely expressing interest in a high-value item and grazing the head band with the very tip of my forefinger. Security’s senses heightened in a flash by this touching reacted as if I was diffusing bomb and cutting the wrong wire. “You can’t touch that!”. He then told me to talk to the manger if I didn’t like it. This, in itself, could be chalked up to some over eagerness on the part of security. However, what happened next was a clear indicator of deeper issues.The store manager's response to my understandable frustration was to deflect and diminish, suggesting that the fault lay not in their overreaction but in my actions, under the guise that “Ordinarily someone who worked there was supposed to be there directing me what to do but wasn’t there” and “The security is working for a third party, not Apple” (The latter excuse employed by many retailers to allow a never ending circle of blame if an issue arises). These excuses not only sidestep the issue I had but also cast me in an unwarranted almost criminal light. The manager not only failed with a spoon-fed opportunity to lead but chose to hide behind a broken policy and misplaced blame.The treatment I received was not just a failure of policy but also of management. An opportunity to engage with a customer, to genuinely apologize and then, showcase the brilliance of the Vision Pro was lost in a mire of misunderstanding and mismanagement. It serves as a reminder that the core of retail experience lies not only in the quality of the products on display but in also the quality of human interactions. In this day and age, why else walk into any store?As someone who works in tech and values the innovation and hardware designs of Apple, it was disheartening to see how a lapse in judgment completely dissuaded me from any future engagement with anything Apple, whatsoever.
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March 2024 by Richard Sclafani
What a nightmare. I had to go 3 times. The latest is they transferred data from my old Mac to new Mac and lost my power cord. NO one answers the phone over there
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March 2024 by JOSE Cosme
Love it
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March 2024 by BRIAN SCHIFFMAN
GREAT APPLE STORE IN STATEN Island MALL GREAT STAFF
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February 2024 by Roberto Puac
Very good and very fast service, everything very good
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February 2024 by Natalia Lesniewski
We got what we wanted. The staff was very nice and helpful. The wait to pay is an hour long if you go on a Sunday, but other than that, clean spot, and super welcoming.
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January 2024 by Aleksei Galiuk
Not a very busy store, in a large mall. There are a lot of knowledgeable staff who really want to help you. The visit was very pleasant and quick. I didn't need to plan the apoitment in advance. Everything was in stock. Highly recommend.Thank you!
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January 2024 by Alex Polishchukov
Worst customer service ever. Avoid this store at all costs. They have no idea how to assist customers. Apple Store at Menlo Park mall 100 times better. They were able to assist me with my order, quick and easy, as to Apple Store in Staten Island mall was useless, waste of time.
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January 2024 by Jonathan Nunez
One of the worst experience I’ve ever had in my lifetime and trust me. I’ve been an Apple fanboy for a while, but this is gone way too far from the Apple advisor of the AppleCare over the phone to down to the Apple advisor in the store to the manager the worst experience I’ve ever had at this store, and I don’t not care Anymore I’m gonna open my mouth about how I was treated. Yes they treated me respectfully I get it which it was nice but at the end of the day if you have AppleCare and the AppleCare advisor over the phone tells you to go to the store that your item keep it replaced at the store and then the store is telling me something completely different then of course at the end of the day guess what Someone lied to me I drove over an hour away one way and an hour away coming back plus a $17 tolls. This is crazy I’m over it. Then when I called Apple, they didn’t wanna help me out because my unit is damaged but I told him that from the beginning, so what am I supposed to do now?