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October 2023 by Natalie L.
I haven't been in this location in a couple of years. Nice how they upgraded the store, but not a lot has changed. Went to the deli to get cold cuts. Only one worker took orders and cut the meats and cheese. The line is getting long. The women behind the counter ask for help. The other guy comes over, takes 2 orders, and then walks off. There were still customers waiting .Went to the bakery to order a cake and had to pay upfront to bring the receipt back to pick up the cake 2 days later. They were very nice and helpful.Once I go to the register, the lines are long cashier's don't care and act like they don't want to be bothered.The only reason I came to this location was because I was close by mistake I made.
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March 2023 by LaMeisha B.
Some People that work there lack basic customer service skills. On March 22 I went to the deli department, and basically got ignored. They were busy chatting with each other. I, the customer had to say hi Good morning to get help. The young man look at me and continue prepping, instead of saying hi let me get someone to help you. Not everyone the work there are rude. Love miss Tracey,and Elijah.
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March 2023 by Mohammed43312
Very good staff, young man was very helpful and polite.
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February 2023 by April G.
They discriminate against people who are using Medicare services to pay for their supplies and have extremely bad (rude) customer service.My mother has been forced to retire due to disability and use Medicare services provided by Humana to get what supplies she needs at her local stories, Stop & Shop was one of them until recently.They have done something to their scanning machines at the beginning of February, it no longer reads the card for supplies, but only accepts OTC.On the Humana website it states the following:"For essentials like groceries, OTC products, home and personal supplies, use your card at participating retailers."tinyurl.com/26mxykepIf Stop & Shop is no longer participating in the program, then they should state this on a sign in the store and let Humana know to remove them off their website as a participating retailer. My mother would respect and honor that instead of being made to stand and be gawked at by passerbyers while a rude employee yells and demeans her intellect about the capability of the card she has been given by Humana. She even brought a letter from Humana citing what the card can be used for, and they refused to hear her out or even acknowledge the letter. They said the machine doesn't work for it and that was that.I would like the actual store manager to get in contact with me please, instead of sending a bunch of irritable 20-something year olds to shout at my 64 year old mother.Thankyou
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February 2023 by Dawn B.
I was gifted beautiful "looking" tulips for Valentine's Day that evening. Well the next morning they were DEAD. Same thing happened with the flowers my father-in-law purchased at the same time
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February 2023 by Bobette S.
this store is not kept clean, only one door can open and Management is disgusting! star rating *
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December 2022 by Andrea Davis
Love it here!
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October 2022 by S. Elle Catering
Don’t call with a simple question. The technician will have an attitude, place you on hold and ultimately hang up on you. Smh.
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July 2022 by Brian W.
Springfield Blvd store has a bunch of pathic idiots working in the office for what I believe to be management. Each time I enter this store I wonder if I am going to end up suing the store and at least four of it employees. I intend to take video document what I am saying.
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June 2022 by Sharon J.
Every time I give this stop and shop a chance they know how to keep me away!!! The hours on the door says it closes at 12am. however, I knew it closed at 11pm. So, I rush to the door at 10:55pm and it's already locked. There's a lot of people still in the store from what I viewed the the through the window. I remained at the door until someone came out so I can go in to get ONE thing. The security/cashier said "it's 11pm, we're closed". After I told him I was at the door before 11pm he said the store closes 5 minutes earlier than 11pm. Then he said you would have to speak to my boss, who just so happen to walk past. He said the same thing. The BOTH of them were RUDE! DISMISSIVE! and lack respect. The tone was unacceptable, the lack of eye contact while informing me of the "new" time was ridiculous. The Springfield gardens stop and shop is less than 5 minutes from my house. With the rising gas prices I still will NOT give them a dime or my time. I'd much rather go to the one on Rockaway where they know how to treat people. Even if it is 18 minutes from my house.
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March 2022 by Kiara C.
I wish I could give zero stars. This place is gross! Literally a waste land. There is no carts, very unorganized, the smell in this place is disgusting. Save your self the time and DO NOT COME HERE !
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March 2022 by Erin B.
Went to get a few items and there were no shopping carts or baskets available. So they did not assign someone to get all the shopping carts and baskets and bring them to the front of the store. This was on 3/12/22 at 2:30 pm. They need to be more professional because that is very bad.
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October 2021 by Val S.
Beware!!! This location has mice/rats. Clearly they do not store food 6 inches off the ground. Yesterday I purchased a 42 count variety box of chips and upon opening the box I discovered several bags of chips with bite marks and holes. James and Charles of stop and shop must be very comfortable with the infestation because they didnt offer much assistance nor really cared about my discovery. I truly question the practices of this stop and shop location. What other foods have these rodent come in contact with. Food service industry's are required by law to have frequent visit by pest control agencies. What else is stop and stop doing wrong and what other corners are they cutting.
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May 2021 by Tyshinia W.
No shopping carts available. I'm praying that they will update this store like the one in Franklin Square
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April 2021 by Claudette R.
extremely disgusting and dirty toilet, for a business that prepare and sells food you would think the toilets would be clean. when this was PathMark the place was super clean. i would not eat anything they prepare or from their bakery.
