9:30AM - 7PM
230-19 Rockaway Blvd, Springfield Gardens“I was crunched on time and I guess they could tell by my mannerisms lol. Nick was super helpful got my paperwork and got me loaded. I was in and out. Also when I arrived and got to the docks and didn’t know where to check in. One of the warehouse employees was also very helpful. Overall best experience I’ve had at any warehouse.”
“While I did get a little heartburn over a miss-delivered box from this location intended for my daughter in Kew Gardens, there were some folks, particularly Lynnette, at this facility who never gave up on the situation and made sure the box was found and delivered properly. So 5 stars for her and her persistence. A happy ending to a sticky situation :)”
9AM - 5:30PM
21810 Merrick Blvd, Springfield Gardens“The women@the windows have really NASTY attitudes. They hate repeating themselves twice. I've even seen them snap at the elderly. Its seems like they're all dating the manager. Very unprofessional, impatient, & disrespectful.I’m back to edit my review. I must say, things have really turned around at this USPS. I guess our reviews helped. They have really stepped their game up these past few years. Went from 1 star to 4 stars w/me. Keep up the great work ladies!!”
“I just want to say I just had an experience in which someone made lemonade out of lemons. My package was mismanaged however I’m sure you will do a proper investigations/root cause analysis to get to the cause of the package being miss managed. However, I want to take this time to be frank. I had the opportunity to be served by an employee by the name of Gail Dobbins her customer service was exquisite. I felt like I was being seen by a psychiatrist. She was able to de-escalate and allow me to walk out of the door with a smile on my face. This is what customer service means. Please, for my sake, ensure that she gets this feedback and also allow her to do whatever she does so brilliantly to train others to do the same, sincerely, Selwena Roberta Brewster MD/MBA”