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November 2023 by sarah choi
Wide world BMW service department is so very helpful and professional. Steven was exceptional. He went above and beyond my expectations. He made sure that I had a loaner, communicated all the phases for my car servicing and made sure that I was apprised of the status of my car. Only place I will go to take care of our automotive needs. Took care of the recall issue, replaced my tires, topped off fluids, conducted state inspection and installed front plate mounting. Car was cleaned and returned better than before I left it.
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November 2023 by JAG
Your car will come out with damage. Do NOT service here! Horrible staff. They scratched my rim and dented my car and tried to cover it up with TOUCH UP PAINT. The audacity of these animals.
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November 2023 by E A.
All I have to say is ask for Matthew Poterbin!!! Hands Down the best sales person we came across for the last few months while searching for a brand new car. If it wasn't for him we wouldn't have purchased a BMW from this dealership. He was patient, kind, knowledgeable, thoughtful, and thorough! Great Job BMW for having such a great sales guy on staff! Plus my car is perfect!
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November 2023 by A Z
Chris Cosme was the client advisor who helped me. He looked up the inventory and found they didn't have the car I want in their inventory, but he and the manager Jerry were able to find one for me from another dealership. The process was super smooth and transparent. I only needed to go there twice - one time to sign the contract and second time to pick up my lovely car. Robert Delancey was super helpful on the financing process as well. During the financing process, I did not feel any pressure, and I only purchased what I really need. I am very satisfied with the service and enjoy my new car so much! I will recommend Wide World BMW to my friends and colleagues.
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November 2023 by Jen Howell
Awesome experience! Our salesman Jason was super helpful and worked with us on coordinating all the details of our purchase with us coming out from Michigan to purchase up the vehicle! We were very happy with everything from start to finish! Thanks again!
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October 2023 by Nebojsa R.
Very disappointed with their service. I bought several cars from them. If you want a friendly seller, look for Hassan.I took the car to the service because the app did not work on the phone (it did not show the exact location of the vehicle). After 2 days they called me and asked for over $3000 to replace one sensor to make the app work. I told them not to change the sensor and that I would come for my car. When i picked up my vehicle and got on the highway i heard a bang on my roof. I looked in the mirror and saw that the plastic cover covering the sensors on the roof had fallen off. I immediately stopped at the first exit and called the service department and got an explanation from the service manager that the plastic cover was already loose and that they wrote that in the report. I asked him how it was possible that it was loose and did not fall off when I brought the car (I drove over an hour from NY highway). They broke it while removing and checking those sensors. He was so rude, he told me not to bring the car to the service because it is not their fault that the plastic cover fell off after 5 minutes of driving. He also suggested that I put something plastic on the roof and stick it with a tape so that the sensors don't get wet. It's really wonderful of him that he has such an opinion that I should stick some plastic cans on the new car so that the rain doesn't soak the sensors. I called the bank to dispute the charge and I will also file a complaint against this business thru the BBB.Stay away from their service
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October 2023 by Jack LaMattino
Was pleasantly surprised that Ed my sales adviser delivered on every detail of this transaction. I bought my 2024 BMW X5 over the phone. Ed took a video of the SUV and sent it to me. All misc items I asked him to follow up on he had completed prior to my arrival. He even had the body shop touch up a small ding in the rear bumber. Robert from financing was patient and explained all the options for extended warranty and tire/rim coverage. Overall excellent experience and worth the drive to NY from NC.
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October 2023 by Ken L.
Great team and great process all around. Talked to TJ, who has an immensely impressive style of working, and had a great deal done within half a day of first talking and drove off the next day with a great car. Pick up and paperwork took all of 5 minutes. I literally was in and out so quickly and smoothly I forgot to even ask certain people’s names. 5 stars all around. Could not ask for more.
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October 2023 by Daniel Anderson
The sales exec Manny made this a really great experience from start to finish. Answered my calls, questions & handled a third party pick up service for the vehicle I bought. Post purchase communication has been excellent & all staff I dealt with were great. Highly recommend, thanks Manny.
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September 2023 by Jay Shaffer
Purchased a car here 4 years ago. Been using them for service since then. The Service Department is professionally and competently run and all Advisors are very courteous and helpful. Recent experience with Stephanie Lang. She checks all the boxes. Wonderful young lady. I felt confident she had my best interests in mind and my car received the care and attention it needed.
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September 2023 by Lou Ortiz
I've never had such a no pressure, smooth experience in a dealership in my life and I have been to a few. The transaction was conducted mostly online via truecar. They honored the quoted price and had me out of the dealership in less than 30 minutes. They even recommended other finance products that saved me a thousand dollar over what I was intending to finance the car with. Look for Taylor, he will take care of you. If you are looking to buy a Bimmer, do not hesitate to do business at Wide World.
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September 2023 by Wendy L.
From me seeing a car on their website to the final purchase, I had the best experience purchasing a car. I dealt with Hassan Pires from start to finish. This guy went above and beyond to make sure my son and I were happy and I ask a lot of questions. The initial car I looked at was not available which he confirmed before I took the hour and half drive up to see it, but he had something in my price range which he sent me a video of and confirmed that the car would be there when I arrived. We took the drive and there right in front was the car. Hassan came over right away and made us feel very comfortable, explained everything numerous times and was very patient. I never felt rushed or pressured to buy the car but it was the right fit for us. Everything went smooth and we were extremely happy. We did notice something on the car and called Hassan a week later and we were able to bring the car back and they fixed it that day, with no nonsense back and forth. If you're in the market for a new or used BMW please keep this dealership and Hassan on your list. You will not be disappointed, he went above and beyond for us and I'm sure we will be back.
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August 2023 by Rachel Strugatz
Jason D was the best salesperson we could have hoped for. He helped us navigate the incredibly opaque world of leasing/purchasing a premium automobile and held our hand through the process. We had many questions (and he very patiently answered all of them) and went out of his way to create a great customer experience. We're now customers for life and will recommend our friends to purchase through Jason.
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August 2023 by leorvmusic
If you are looking for an amazing , reliable dealership then you have come to the right place. I just leased my second car with wide world BMW and I am thrilled with my car, and even more thrilled with the amazing service that they offer. I came to Jerry to lease my first ever car by myself and he was very patient with me and my million questions, as well as very attentive to the things I said I wanted in a car and he made it all happen. I have now leased my second car and only trust Jerry. Thank you so much Jerry, and wide world BMW. Keep up the great work!
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August 2023 by Raquel M.
I had a terrific experience at Wide World BMW. Manny is a wonderful sales representative! He is professional, responsive, and very friendly. It was such a pleasure dealing with him. Manny made the difference for me in choosing between Wide World and another dealership. Rob in finance is also great! His experience is impressive, and he made the process fun. I highly recommend Wide World.
