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February 2024 by E S
Pleasant decor. Wonderful, caring associates.
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December 2023 by Hannah Ehne
Absolutely disgusting ? the ATM stole my money and when I went in to try and explain the situation they basically justified stealing my money and that I would have to wait ten days to get my money back. Absolutely disgusting. WELLS FARGO IS A THEIF! Strong possibility I will also be taking legal action.
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November 2023 by Tony Mena
Branch manager is rude and unprofessional.
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October 2023 by Robert Klein
at times I like this bank when its a simple teller transaction. they never pick up the phone, and the bank mgr was very pushy, trying to sell me credit cards, and other accounts I didnt need. One mgr had his pants down around his but half way...looked very sloppy overall as well, I've lost trust in this bank. Banks should be consistent and helpful, professional, not pushy, sloppy and difficult to get someone on the phone. Their rates are also super low when others are much much higher.
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August 2023 by Mavens Lee
It is consistently frustrating to encounter long queues at this particular location, as they seem to have an insufficient number of staff members manning the counters.
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July 2023 by Sarah Sarah
I went there to get checks, the lady in the front Angeline said my name doesn't match with the name in the account, I explain that I changed my name, I gave her my new ID because she requested it and she didn't help me, the tone on her voice wasn't nice.Afterwards the manager Stephanie came, they talk about me and laugh so hard that everyone in that place could hear them making fun of me. If you're a part of LGBTQ+ they will screaminate you.
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May 2023 by Sara Johnson
MONDAY MAY 15TH I HAD AN APPOINTMENT AT 4:00PM AT SPRING VALLEY WELLS FARGO. I WASN'T SEEN UNTIL 4:20 PM BECAUSE APPARENTLY SOMEONE WHO DID NOT HAVE AN APPOINTMENT BUT WANTED SOMETHING NOTARIZED WAS PUT IN FRONT OF ME . ONCE I WAS SEEN I TOLD THE ASSOCIATE I WANT TO OPEN A MINOR PERFORMER TRUST ACCOUNT. THE ASSOCIATE EXPRESSED TO ME THEY HAVE ONLY DID THIS ONCE AND IT WAS SIX OR SEVEN YEARS AGO AND WAS UNSURE HOW TO OPEN A PERFORMER TRUST ACCOUNT. THE ASSOCIATE CALLED THE BACK OFFICE FOR ASSISTANCE. THE BACK OFFICE AND ASSOCIATE TOLD ME MY CHILD MUST HAVE AN AGENCY OR A JOB BOOKED IN ORDER TO OPEN A PERFORMER TRUST ACCOUNT. THEY BOTH SAID THIS EVEN AFTER I GAVE THE ASSOCIATE THE FORM WITH THE REQUIREMENTS I NEED IN ORDER TO BOOK A JOB OR AN AGENCY. THE ASSOCIATE ALSO SAID MAYBE I CAN GO TO A DIFFERENT BANK AND MAYBE THEY CAN OPEN ONE FOR ME. THE ASSOCIATE WAS LATE TO MY APPOINTMENT AND THEY WASTED MY TIME. I WALKED OUT THE BANK WENT ON WELLS FARGO AND CONTACTED NYACK WELLS FARGO BRANCH AND EXPRESS TO THEM THAT I WANT TO OPEN A MINOR PERFORMER TRUST ACCOUNT. I WENT ONLINE BOOK MY APPOINTMENT FOR MAY 16TH. THE ASSOCIATE WAS VERY HELPFUL I ALSO GAVE HER THE REQUIREMENTS I NEED IN ORDER OBTAIN AN AGENCY OR BOOK A JOB. SHE ALSO CALLED THE BACK OFFICE , WHICH I'M SURE IS THE SAME FOR ANY BRANCH AND NOW WE HAVE OUR MINOR PERFORMER TRUST ACCOUNT. IT WAS VERY SIMPLE. I WAS QUITE CONFUSED WHY SPRING VALLEY WELLS FARGO COULD NOT DO THE SAME. THEY DIDN'T EVEN TAKE THE TIME TO READ THE FORM AND SEE THE REQUIREMENTS AND KNOW THAT I NEED A TRUST ACCOUNT BEFORE JOBS CAN BE BOOKED. RIDICULOUS AND FOOLISH. THANK YOU NYACK WELLS FARGO.
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February 2022 by Francis B.
They take their time without a sense of urgency long line build up and only one teller I entered the store wasn't even greeted just looked by staff bad customer service will never come back to this location ever
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January 2022 by Ana Ladino
I thought I’d have a good experience with this bank but they just leave out so much important information or they all say something different every time I’d go and they stole from my account, thinking about sueing
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August 2021 by steve m
I tried to call for hours, but never got anyone. So I went to the bank... Waited forever at the drive through, 1 car in front of me, and it took about 18 min for my turn. Finally my turn, It took over 6 min just to cash a small check. The teller was friendly, but the wait was just unacceptable.
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March 2021 by Wagner Perez
I been calling for 3 days and nobody answer the phone. Bad bad bad service
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March 2021 by Hardwood Developers
Good staff
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October 2020 by Lisa Fillingham Oswald
I’ve been waiting in the drive through for more than an hour with only 3 people in front of me. What can possibly take so long? Are they printing the money?
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September 2020 by Abigail Ortega
I went there to open an account for my son and Wendy Arias. She attended us and she was very kind to me and my son, she answered all my questions. She is very professional and polite. Thank you wendy.
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May 2020 by Katie L
Terrible phone service. Overall inaccessible, overbooked, sloppy.
