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December 2023 by Marie Charles
My experience with the bank was not a bad experience, can refer to my family
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August 2023 by Teesha c
This is simply the worst bank I have encountered. This is for state employee, this just shows there is no backbone. We are treated badly working the money, now trying to access the money that we save with REFCU is another layer of slaps in the face. Every month the password stop working. Forget it when you try to reset online, they never send that pin to your email, but boldly states it expires in 15 minutes. No customer service help. This is a SHAME!!!!
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July 2023 by Mary lou Anendola
10 months to resolve an issue. My husband passed and I had to close account.
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January 2023 by Paige H
Hands down the worst bank on the planet. IF I COULD GIVE 0 STARS I WOULD. My bank card cannot be used at the banks ATM, what kinda nonsense is this? It's not expired and there's 100% money available. I will be closing this account cause I'm sick of this place playing with me
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December 2022 by Paige Harrison
Hands down the worst bank on the planet. IF I COULD GIVE 0 STARS I WOULD. My bank card cannot be used at the banks ATM, what kinda nonsense is this? It's not expired and there's 100% money available. I will be closing this account cause I'm sick of this place playing with me
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September 2022 by SmooveMove07
@saintm4rvy
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March 2022 by Wayne Mitchell
I have always had a pleasant experience with REFCU. The staff has always been professional, courteous and friendly.
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December 2021 by Tee Morris
Their service is horrible! reading your comments makes me realized I'm not the only person who have experience very difficult issues with them. I tried calling to speak to a supervisor and even sent an email to the manager about their culture in that bank. I had a problem and tried to get it resolve, I began calling the bank at approximately 9:35 am till 4pm. I was on hold for most part of the day, finally I was transferred to a supposedly manager; I held on for 2hrs and 16 minutes and then the phone went dead at 4pm. The following day I called again, they assured me that my problem had been addressed. That was the farthest thing from the truth, I give up! and just decided to not bother anymore. I decided to take my business elsewhere.When I'm again able to make it to the bank I will CLOSE my account.
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December 2021 by Young Balenci
Worst customer service! If it wasn’t for the Auto Loan I swear I wouldn’t be dealing with these people. Went to sign up for a checkings account and forgot the referral paper my father filled out for me. When I went to get another before my appointment, the lady denied me and said my father can only take the referral sheet because I’m not a member. Went and got my father only for them to tell me I have to reschedule because it was 15 minutes passed my appointment and the lady that denied me the first time left. And that situation said everything I needed to know.
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August 2020 by Paul Francis
I had a six years auto loan in which I setup auto payment throughout the life of the loan. I paid off the loan and was charge $10 for closing my account. This is crazy and absurd. What make it worse, if this inactive account remains open I would be charge $2 a month while this account is open. This is not right for hard working citizens who paid their monthly bills on time.
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May 2020 by Jenniffer Rosado
The bank is open cause they’re “essential” with a full staff in the back but they won’t assist customers. The employees are telling you to call on the phone and denying assistance at the bank. I don’t see the point of them being in the office if they’re telling us to call.
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March 2020 by Thomas Ferrusi
why can I not sign up for e statements. I've clicked the privacy statement box, but no check mark appears. so its not letting me continue.
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February 2020 by Patricia Ellison
The staff is always kind, respectful and professional.
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June 2019 by Donna Jean
I miss the old Spring Valley Credit Union when things were simple and dealing with the nice, very professional, Indian gentleman. Now phones rarely get answered and when they do it's like dealing with 3 year olds trying to get results. No matter what your issue/problem is they have an excuse for everything. This is what happens when you fix something that wasn't broken. Such a disappointment.
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December 2018 by R Gue
No one ever answers the phone!
