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April 2024 by Josceline Tuttle
I do NOT trust this bank anymore. I deposited a check in person and they put it in the wrong account. Totally different account numbers that they “mixed up”. I’ve heard too many bad things about this bank and I’ll be looking for a new one.
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September 2023 by Josef
Just another BankHas a good phone app ,
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July 2023 by Lindsey Mae
Every time I go to this bank I am treated with respect, greeted with smiles and they always ask how my child is doing and give her lollipopsThe staff is very sweet especially Celia and another woman I can't remember her name but they both go above and beyond to make you feel like each customer is special. I will drive past the other capital one branches to get to this one just because of their great customer service. They even have dog treats for the pull up window for your pup! They are all great. Definitely recommend you do your banking at this branch.
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January 2023 by Lou Digiorgio
Terrible customer service. Teller deposited checks into wrong account and could not reverse transaction. Teller did not return receipts for transaction. When asked to speak to manager Teller informed me that there was no manager on site. When trying to discuss the situation in the drive thru lane Teller had told me I had to move. This has happened multiple times. The bank just stole my money and will not reimburse the funds. Now it's a lengthy call through customer services trying to rectify the issue. A federal financial institution should always have a manager on site especially in the state of New York. This is upsetting and creating aggravation as my money was stolen from me. If this happens to you call the police to file a report.
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December 2022 by Tom M.
Had to leave one star because you can't leave zero stars. Absolutely the most unhelpful, rude, obnoxious tellers of any bank I've ever stepped foot in.
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December 2022 by Rod Taylor
Always saying I can deposit checks through the app. If I wanted to do that, I would do it. This bank does not want to have interactions with the public. They want everything electronic. Well it don't work that way. People will pull out their money ? and go somewhere where they get good customer service.
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May 2022 by Ahmet Ozpinar
O they're going out of business
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January 2022 by Luca Brasi
Well let’s see at the first run of socialism how do we like it people ? Can’t get your money out got to wait on line. Welcome to the new USA ?? of socialism keep voting blue people ? Enjoy the socialists wave bank is closed with zero notice.
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February 2021 by Hillary Jacobs
Sent directly to the web site no questions answered
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January 2021 by Holly W. Torian
As way of background, My husband and I have been going through a difficult process with financial issues (for months now) having issues in his home and then he decided to go into forex trading which he needed a monitor who can help and advise him on trade.
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May 2020 by Michael Tessitore
Capital One has not processed a single govt funded PPP loan for their small business owners. Unamerican company.
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February 2020 by Evie Ferbin
Very professional staff.
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June 2019 by Steve S.
Went there today at the drive up and had to wait seven minutes as no one was there, before I had to leave. It was opened, and I could have went in but I was pressed for time. I'll try again later on this week. Looks like they are short staffed.
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February 2019 by Sheera Jill
Very friendly and quick!
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August 2017 by William Navarro's
The real friendly people I open my account at that branch it seems like the manager is doing a good job thank you
