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August 2024 by Señor Biscuits
Was best priced around, Now as with everything super expensive. Sent me 2 invoices, then told me I had to pay the more expensive of the 2 (see below) Recycling service leaves much to be desired as one week they'll pick it up between 8 am and 2 pm and others they won't pick it up until 6-8 pm or at all.
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July 2024 by Henry G
Best disposal in the Rochester area! Would recommend.
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July 2024 by Haley Sims
I have been using Suburban Disposal since I bought my home in 2020. They have come back on days I forgot to put my trash out, picked up large items that other companies would charge for by weight and replaced my garbage can when I was having a bee issue. Their customer service has a great experience for me. Thank you!
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July 2024 by Baygeldi Kyarizov
Always late w picks. Sometimes they dont show up at all.
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July 2024 by Brian Shaw
Suburban Disposal's service has really gone down hill these last 2 years. Every 6-8 months it seems they have a new person hauling the garbage tote to the truck. The current guy is too lazy to walk the tote back onto the driveway, so he just pushes it and hopes for the best. This is the result. How does my mail carrier deliver the mail? Lucky I was home. For the money we pay for their service, this is unacceptable.
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June 2024 by aye
They always leave trash behind, and don't care to get out to get it
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June 2024 by vicky petalas
I had to cancel my mothers account due to her death. Vicky helped me out. She was very pleasant and helpful. I never had any issues with Suburban Disposal as a company. I would definitely recommend.
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June 2024 by Nina
Surban Disposal should be ashamed of itself for hiring inappropriate and reckless drivers. Today, May 31, 2024, at approximately 3:05 pm, a driver attempted to run me off the road while sticking his middle finger up at me. He was driving truck 128 from 490 East to 390 North.
Surban Disposal hires drivers that make it unsafe for cars!
I called and made a complaint but highly doubt they will take it seriously.
After reading the reviews, this company sucks rocks!
#DangerousTruckDrivers
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May 2024 by Abdollah Ahmed
Very unprofessional phone operator……
The pick up day is never on time bad very bad for business some changes will make your business better
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May 2024 by Jason Reitano
Some of the laziest employees I ever seen! Can’t even get out of their trucks to pickup garbage there getting paid for
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May 2024 by Yaneisy Sosa
I've been calling for 3 months to have them take some garbage from my house and there you still have to pay a service for something in the city. I pick it up weekly and it's free. I'm going to look for another company with better service.
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March 2024 by Ryan B
After waiting 5 minutes to pull in my driveway, the driver was parked in the way playing on his phone. After waiting for him to look up I gave him a beep to get him to look up. He looked up and decided it was okay to throw obscene gestures at me. Not only was he here for 15 minutes per the camera, he never took the garbage. REAL PROFESSIONAL.
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March 2024 by Dave N.
For $84.30 bimonthly and after nearly 15 years as a loyal customer, I can do better elsewhere. While your customer service representatives were great for the most part, Lisa had absolutely zero interest in keeping me as a customer. Seeing as how you're using an electronic arm to pick up trash cans and a garbage man is sitting in the truck as a passenger until he feels like putting lids back on trash cans while it's raining or snowing, it's clear that your quality has gone downhill and longtime customers are being price gouged. Having over a foot of snow in my trash can close to a month ago with the lid wide open despite speaking up about this about a handful of times was my last straw. You've tried price gouging customers in the past before COVID-19 and inflation were even a thought in anybody's minds.
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March 2024 by Ryan Bayer
After waiting 5 minutes to pull in my driveway, the driver was parked in the way playing on his phone. After waiting for him to look up I gave him a beep to get him to look up. He looked up and decided it was okay to throw obscene gestures at me. Not only was he here for 15 minutes per the camera, he never took the garbage. REAL PROFESSIONAL.
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February 2024 by Emma Bocchino
I recently moved into the Greece area and chose the Suburban Disposal for garbage and recycling based-off of some reviews from different websites. I have been nothing but incredibly pleased with them! They take additional garbage bags OUTSIDE of your tote each week and take recycling weekly as well. My boyfriend and I had to do quite a lot of renovation and had larger broken pieces of furniture and various demo things that needed to be removed. It was super simple to call them, let them know this and they took it all usually the same day as our normal trash & recycling day. They had a larger truck come and took care of it usually in the am. We had this done 4 different times by them ALL for no additional charge. I am thoroughly impressed by their service and the office staff who have been so wonderful and courteous with my outreaches for scheduling pick-ups. Certainly recommend!
