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March 2024 by J B.
This store is 100% self checkout. No regular registers open ever. If you're here in the early afternoon you may find a human at the contractor checkout but you'll never see an open register in the general checkout area and I was told they're removing those registers to add more self checkout registers. It's bad business. I recommend giving your money to Lowe's down the street where the registers open until closing. This is a company that receives millions in state subsidies across the country and actively moves to eliminate jobs.
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February 2024 by Lenny Buccellato
Anita & Jennifer in appliance department are easy and fantastic to work with! I’ll be back for next new appliance here for sure. Thank you
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February 2024 by Reno
I went to the Setauket location on February 12th, looking for Rapidset Waterproofing Mortar. When I got to the store, the bay was empty, but the website showed 83 in stock. After 20-30 minutes back and forth with the associates, they figured out it is in stock, but no one put the pallet in the bay. The associate told me they will gladly bring it down, but it will take some time because they would have to close the isles in order for the forklift to be used. I told the gentleman there was no rush. I will come back tomorrow. He assured me it will be available when I come back the next day. I wasn't able to go back the next few days, so on February 20th, I went back to buy the mortar. When I got there, the bay was still empty. They never bought it down since last week, still 83 in stock. Waited about 30 min for them to bring the pallet down, and nothing. Went to Lowes.
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February 2024 by Chris Crennan
Great experience today. Staff was informative and helpful. Nick & Sunayana at check out were absolutely great. They identified items in the system that were missing tags and they signed me up for a Home Depot Card and made sure I got any discounts available. People like them, both kind and helpful, really make a difference and make you want to return to your store.
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February 2024 by Sophia Schwarz
Very thankful for Todd. He was so helpful and knowledgeable of what materials we needed for a project. 10/10 customer service.
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February 2024 by stephen carabello
It’s a kinda a hardware store. Place is always messy can never find an employee when you need them. Once you do find one theyer running away. Pricing isn’t that great either other places have better pricing. I main only use them when I have to. But the worst part is they mostly have delft check outs. I don’t work for the company so why am I made to check my own stuff out. Like I said only use when absolutely need to.
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February 2024 by Shizuma Hanazono
horrible customer service experience, I asked the cashier about buying a google nest and she sent me to look for a cardboard since she can't sell me one directly from the closet that is there, I went around 4 times without finding that cardboard, I asked someone else who Maybe he just sent me to look for it... I better go out and now I'm at best buy in line to buy
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January 2024 by Steve C.
It's a kinda a hardware store. Place is always messy can never find an employee when you need them. Once you do find one theyer running away. Pricing isn't that great either other places have better pricing. I main only use them when I have to. But the worst part is they mostly have delft check outs. I don't work for the company so why am I made to check my own stuff out. Like I said only use when absolutely need to.
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January 2024 by Zia Qureshi
Great location, huge parking lot. Friendly staff
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January 2024 by Frank DiLernia
Quick in and out with extremely good staff ?
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December 2023 by Lee Z.
This is not directed at any store in general. But the company and the services it provides for online ordering. A less than 1lb fan motor for the great price of 25 dollars amazing. $109 for shipping. Really!? That's insane. I ordered elsewhere for 1/4 the price total. You want to stay competitive in the online market. You need to look at that delivery cost.
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December 2023 by Marek B
Nice clean home Depot
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December 2023 by Spiritually Blessed
Great customer service and has just about anything you need.
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December 2023 by Mauricio Rivera
This is the best home depot around long island,
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November 2023 by John Arena
This store has HORRIBLE customer service. Doesn't deserve any stars, I will never shop at this home depot again. Nobody was mean to me they tried real hard to not help me and wanted to redirect me to another department as I was confused to what was happening hence I approached customer service thinking that would be the smartest thing to do for help since there was Nobody on the floor that would've helped me and that I know for a fact as I shop at Home depot all the time. That being said I was redirected to another department by the customer service rep, which blew the top of my head off and I politely asked for the manager. I spoke with said manager or assistant manager not sure but they also wanted to redirect me to the front cashier for retrieval of an item that I wanted to purchase. She did her job sort of in the sense that she explained to me that customer service doesn't do said request and I politely explained that I wouldn't know that as I'm a layperson and this is customer service. She definitely got frustrated with me and abruptly ended the conversation and walked away from me. Nobody wanted to think outside the box and actually help me the customer, and I left my cart and was polite to everyone and decided to cut my losses and leave. I will not be coming back to this location again. You guys are not capable of actually seeing that I was in distress and you could've actually helped expedite my experience and we both would've been satisfied, me with my products, and you with your sale....customers make paydays. ? Have a nice day...that's what she said so right back at ya...