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March 2024 by Ariel K.
Worst customer service experience I've ever had with Bestbuy. Rendell the manager was completely unprofessional. Bought a product that was missing parts and he refused to let me exchange it. On top of which he forced his employee to talk to him about through a walkie talkie while he was standing 15 ft away. He wouldn't even talk to me in person. Forced me to buy a Membership just to be able to return the item that did not have all the pieces. I will NEVER go to this store again. I'm disgusted that this is how you treat life long and loyal customers.
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March 2024 by Birol Mete
electronic store
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February 2024 by T Mc
Buyer beware! I have purchased many items from this store in the past. Every customer should know about the extended warranty system; especially regarding repairs to the laptop computers and the inability of Geek Squad to repair items that they damaged!My laptop today is approximately 1 1/2 years old and I purchased a 3 year extended warranty. I came into Geek Squad after I had my laptop for less than a month for a USB drive being broken. It was in excellent condition when I gave it to them and it was returned with a dent on top. I made note to the rep, rep stated the USB drive works, ignored my statement. Later, less than a year my charging cord didn't work at all they sent it away and it was returned and it was not working. They stated it was, I requested a new charger and was told a new charger will be sent to my home (laptop is less than a year old), they gave me a charger cord from the back. I returned the USB drive, it didn't work again and my charger they gave me didn't work too. I never received the charger that was supposed to be sent to us. I purchased a universal charger, it charged intermittently and no new charger was sent to my home.I return to Geek Squad and was told they will have to send it out again. I get a call and was told the USB drive and the mother board was replaced and ready for pickup. On the side of the computer was a visible dent where they worked. We made note to them, and it was ignored and we were told, "it works!" I was told briefly about the extended warranty, that it may not be good because of the amount they spent on repairing my laptop computer. I was told, for my computer to be declared a lemon, and to be replaced; Best Buy had to fix the laptop 3times for the same part. They did not make note of the dent on paper either after they fixed it too!I come in for the last time, with 2 small cracks on my screen and I was told, you have to pay $XX.XX. Kentucky Geek Squad location tells me I have to pay, now $680 to repair it! I told them return it! The laptop returns, it is in extreme worse shape than I sent it in. Ok, it returned from Kentucky. Obviously, it was not wrapped properly. The corner was smashed, the side of the laptop screen has a gouched dent in the plastic (it appears to be flat indent, like from a screw driver end) and small bits of glass shattered on top of my screen and keyboard. The small cracks are much longer now. I, made note of it, unfortunately, the attitude is extremely poor. The rep was polite. The last intake at the Geek Squad made note of the first two damages. this, laptop has a 3 year contract that should have been covered. I had to purchase a backup computer because of the extensive time they had it! Unacceptable! ALL CUSTOMERS SHOULD BE NOTIFIED, TOLD AND IN WRITING LEGIBLE LARGE PRINT, REGARDING THEIR INABILITY TO COVER PRODUCT DEFECTS AND THEIR INABILITY TO REPAIR THEIR DAMAGE THAT THEY DID! I DON'T RECALL SEEING IT! CUSTOMERS SHOULD COME FIRST! WE ARE GREAT CUSTOMERS OF BEST BUY. I KNOW FOR A FACT, THAT OTHER CUSTOMERS HAD THIS ISSUE TOO! BUYER BEWARE!
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February 2024 by Pramodh Rachuri
Has a lot of devices. But no cameras on demo.
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February 2024 by J Dana
Last few times went to Best Buy with questions about how to take things off my phone and what product to use that I could buy there. No one could help, no one knew. Can't really fault them; after all I didn't know either, but it would be nice to have a professional who know their stuff on hand. You really need to become your own expert on whatever you are buying, and at that point you could just purchase on line.
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February 2024 by Tommy Smith
Excellent attention
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February 2024 by Clement Francis
A good place for consumer electronics. Unfortunately, the DVD department has been shut down. Only a few remain available and will not be reordered.
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February 2024 by Alvee
Had exactly what I needed, staff is knowledgeable and friendly.
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February 2024 by Arnaldo Gilbert
Store is empty and disorganized like it's going out of business.
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February 2024 by Ajibola Obasa
Good customer service
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February 2024 by Andrew Nieves
Horrible service I waited 35 min for a ring doorbell while the workers just stared at me and said someone will be right with me. I had to ask 3 times for someone to help me. Attitudes were horrible lots of standing around while customers need help.
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February 2024 by William Kohl
Best buy is the best!!! I didn't get what I was looking for... ne7er the less the usually got the best deal!!!
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February 2024 by Richard Tom
It's Best Buy! A great place to get consumer electronics that you can see IN-PERSON.
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February 2024 by James Reardon
Could not get any help here at the computer area
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February 2024 by Ricardo Hurtado
Warehouse with a wide variety of products