-
November 2023 by Mark Hance
Honest place helped me out of a jam with a quick repair at a reasonable price. Bruce is super helpful and provides great customer care. This is a neighborhood business with a long track record. Recommended.Service: Steering & suspension repair
-
October 2023 by Angela Daniel
We have been coming here for 2 years. Bruce and Martha are wonderful to deal with. They are honest, they don’t try to overcharge you for services or parts. I am shocked at the bad reviews. I have always found them to be very professional and pleasant.
-
October 2023 by Jacqueline
For years I have driven all the way up from Brooklyn to have my maintenance done here. NEVER AGAIN. When I made the appointment earlier this week I asked how long it would take and was told one hour. I made an appt for 10:30 and yes, I ran late, I called and was told it would not be a problem. I arrived at 11:00. When I dropped off the car I let Bruce know that I needed my inspection sticker updated and also made it very clear that I had an important phone appt at 2:00 sharp and needed to be done before then so I could leave before 2. Bruce confirmed then, at 11:15, that it would be done in time. I then left. I was surprised to received a call at 1:35 asking me if I wanted my tires rotated. The car had been there for over 21/2 hours at this point. I let Martha know that I had to be done before 2:00, I had no flexibility. When I arrived at 1:40 I reminded Bruce again of my very important call at 2:00 sharp and the need to leave before it started. I tried to give him my card to charge it, he said he couldn't because he didn't know what services had been done. Martha was in the garage but he refused to ask her. For 5 minutes I pleaded with him to go ask her because I needed to get this done before I left. He responded by yelling and cursing at me, and refused to charge my card. I was 2 minutes late for the call, and then distracted because I was trying to get him to charge my card. Finally Martha brought the car out and I left, leaving my card there for him to charge. He called me multiple times - while I was on the phone with this important call. Because I was late leaving I hit traffic on the way home. And now I've found out that he never updated my inspection sticker so I have to make another trip tomorrow to have this done. He caused unneccesary stress, was beyond inconsiderate and unprofessional - yelling and cursing at me because I'm trying to pay him, and wasted hours of my time. Never again. Martha is lovely, he should retire and put her in charge. It's unfortunate that he put her in a bad position.
-
October 2023 by Jackie P.
For years I have driven all the way up from Brooklyn to have my maintenance done here. NEVER AGAIN. When I made the appointment earlier this week I asked how long it would take and was told one hour. I made an appt for 10:30 and yes, I ran late, I called and was told it would not be a problem. I arrived at 11:00. When I dropped off the car I let Bruce know that I needed my inspection sticker updated and also made it very clear that I had an important phone appt at 2:00 sharp and needed to be done before then so I could leave before 2. Bruce confirmed then, at 11:15, that it would be done in time. I then left. I was surprised to received a call at 1:35 asking me if I wanted my tires rotated. The car had been there for over 21/2 hours at this point. I let Martha know that I had to be done before 2:00, I had no flexibility. When I arrived at 1:40 I reminded Bruce again of my very important call at 2:00 sharp and the need to leave before it started. I tried to give him my card to charge it, he said he couldn't because he didn't know what services had been done. Martha was in the garage but he refused to ask her. For 5 minutes I pleaded with him to go ask her because I needed to get this done before I left. He responded by yelling and cursing at me, and refused to charge my card. I was 2 minutes late for the call, and then distracted because I was trying to get him to charge my card. Finally Martha brought the car out and I left, leaving my card there for him to charge. He called me multiple times - while I was on the phone with this important call. Because I was late leaving I hit traffic on the way home. And now I've found out that he never updated my inspection sticker so I have to make another trip tomorrow to have this done. He caused unneccesary stress, was beyond inconsiderate and unprofessional - yelling and screaming at me because I'm trying to pay him, and wasted hours of my time. Never again.
-
October 2023 by Wasso Tasso
Took my Nissan Rogue here the other week and it drives like a beauty now. The team is really kind and knowledgeable in their craft. I’d recommend this shop to any CT resident with a NY registered vehicle. They won’t let you down.Services: Tires
-
September 2023 by Greg Nikel
Despite living only a couple of miles away; this was my first experience at South Salem Auto Care. It was nice to find a convenient family-owned business - Bruce and Martha were great! I got the NY state inspection done and plan on returning to get tires soon.
-
August 2023 by David Andrews
Was hoping to find a good local shop for the long haul but couldn’t have predicted such a poor experience. While they seem have done a good job installing my trailer hitch but Bruce was consistently less than pleasant to deal with. Lacked communication throughout process.Made an appointment for service that should have be a 1 day job. Car seemingly was not ready that day as I got no call on status. Day 2 I called at 8:30 and was told car was in bay, didn’t know status, would call back. No call. My wife called around 5 that afternoon to see if it was ready. They said yes and they’d be there til 6. We decided to wait till morning to get the car back. We get there and first thing out of Bruce’s mouth is he waited for me til 6. I decided not to discuss communication issues with him and simply said I was sorry.Bill for service was more than 4x hours what the tow hitch manufacturer said it would take a pro to do (I brought the hitch in)! Manufacturer supplied step by step detailed instructions. I understand they have reason to make things sound rosier than reality, but 3 hours vs. 40 minutes is pretty wildly divergent. Double? Triple? You decide what the right number might be.Icing on cake: my wife pulls out of shop and a mile down the road the tire pressure light comes on for a rear tire. She goes back and asks if someone can look and Bruce immediately says we didn’t touch the tire and she probably ran over something. Says it’s a whole new work order for someone to look. Shocked by his attitude she just asks if someone can put air in. He does agree to that.I guess he doesn’t need customers like me.Service: General repairs & maintenance
-
August 2023 by Justin G Ma
This is an excellent auto care business for all of your car’s needs. They have the best quality work and superb customer service. Also, the Owner, Bruce is an outstanding gentleman who will take good care of you. Look no further and give them a call now!Services: Tire rotations
-
August 2023 by Michelle DeLaurentis
My husband and I usually get our cars serviced near our work places but so happy to have found a local place minutes from our house! Had a great first experience at South Salem Auto, Bruce and Martha were wonderful to deal with! Got NY state inspection early Saturday and it was done faster then expected. This is definitely our new spot!
-
August 2023 by Jessica Valente
My first time in today and had a wonderful experience! The whole crew is wonderful but Bruce and Martha were exceptionally kind! Will definitely be back for any car needs :)
-
July 2023 by Erika
Great first experience at South Salem Auto after recently moving to the area from NYC. I love that it’s a local, family-owned business - Bruce and Martha are both excellent to deal with! Got NY state inspection, tires & wheel alignment done in a timely manner and at a fair price. Definitely my new go-to for auto care.
-
June 2023 by E K
Excellent service that was also efficient and friendly in the most lovely setting. I fed chickens with my toddler while we waited. Good coffee and a shady place to sit under an umbrella as well. Looking forward to my service next year. An asset to the community.
-
June 2023 by Sebastian Villaveces
Bruce runs a fantastic shop, committed to excellence and great customer service. I took my (old) car to get some parts replaced and they were efficient and effective.
-
June 2023 by Stefan Malmsten
These folks are super nice and easy to schedule with. NY State emissions & safety inspection while I waited. Nice bit of property they have, worth heading out here! Thanks y'all!Service: Vehicle Inspection
-
May 2023 by Tiernan Murphy
I recently had the pleasure of visiting South Salem Auto Care for the first time and I am absolutely thrilled with the service I received! From start to finish, the experience was top-notch and I couldn't be happier with the outcome.Overall, I would highly recommend South Salem Auto Care to anyone in need of reliable, high-quality auto repair services. Their professionalism, expertise, and commitment to customer service are truly exceptional. I am grateful to have found such a great auto repair shop and will definitely be returning in the future!Services: General repairs & maintenance
