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May 2023 by A G.
My husband and I met with Anne Davidson who is a wealth of knowledge, straightforward and made the process of choosing plumbing fixtures fun. (Who knew that could be possible?) It was worth it to make the trip to Somers from Lower Westchester since the showroom was well stocked and we felt very cared for. Highly recommend working with Anne.
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February 2023 by Margaret M.
Who'd ever think shopping for showerheads, faucets and sinks could be a pleasure?! Thanks to Anne Davidson at the Somers location it was -- twice! What a pro -- super-knowledgeable, efficient, and helpful in every way. (For my first trip, I thought I just needed a showerhead and faucet. Little did I know I would also need extra parts, which Anne expertly advised me of. The plumber was impressed...he said most of the time people don't get everything that's necessary. So I was saved an unnecerrary second trip and a lost day with the plumber installing the stuff. And my second purchase there with Anne's help was equally successful. Highly recommend you check out this place and ask for Anne!)
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December 2022 by Yvonne F.
Awful phone system. Constantly transferred (blown off) to voicemail. Three times given wrong items. No apology. No manager assistance. For those prices you would think customer service would be a priority. Susan in Elmsford was the only one who made an attempt to help me. Very disappointing.
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October 2021 by Gil Roman
Professional, friendly and helpful staff
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August 2021 by KangHee Larkin
My last negative review seems to have been taken down. Further indications of lack of professionalism and reinforces my perception. Never shopping here again.
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March 2020 by Kyle Fanning
Horrible shopping experience and I would not recommend. After wasting nearly 2 hours of my time to later return an item within 24 hours I was charged with $30 “handling” fee. Better luck somewhere else in my opinion.
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October 2019 by Peter Kiryakov
I'm a truck driver and today was my first delivery here. This place is absolutely amazing. Inside is organized like a pharmacy. Staff is so friendly. They unloaded me immediately. Although this place is located in to the forest is packed with customers and they really deserves excellent business . So, is not like Location, location, location. This guys proved the opposite. Keep selling
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April 2019 by Rick Lanza
I went in to buy an anchor kit for a Kohler toilet seat. It was the first time I had been there. They are in my town and I'd rather give my business to a local store. The problem is that Best Plumbing and many other plumbing supply stores and electrical supply stores charge home owners list price on everything. They don't like dealing with home owners or do it your selfers so they take the opportunity to bang you on the price. They wanted $37 for the same kit that sells for $24 on Amazon. That is an apples to apples comparison!
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January 2019 by Neil Norwood
Great selection and knowledgeable staff. Good prices as well. Tile, cabinets, faucets, showers...everything you need to remodel a bathroom or kitchen.
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September 2018 by Alvin Ying
Have been here a couple of times. Staff are very knowledgeable and helpful. I've gone in and bought things as tiny as 13 cents and still received great help and service. It also has a showroom where you can see different bathroom and kitchen designs.
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September 2018 by Tia Pratt
Sydnee really helped me out in a crisis. Miscommunication with our plumber was going to put us over budget. Sydnee was fast, efficient, and is five star. The four star is for the return process. I was told at the warehouse it would be back on my credit card, when in fact it was store credit, which created an issue. Overall, recommend to use. Thank you, Sydnee especially.
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September 2018 by Barbara Gerlach
Went in to the showroom hoping to get assistance picking a new set of bathroom hardware. I have very specific requirements for the shower head and was in a hurry. I had to approach the saleswoman (who was on the phone at her desk) and ask for her assistance. After I described my needs for a hand held shower head with strong pressure, she told me to
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September 2018 by King Love
Im a trucker and here to drop my load off i am sad that we cant sleep on property but i will say about the receiving team they unloaded me quick n was very polite
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August 2018 by Anne A.
Disappointing experience from start to finish. I chose Best over ordering from the big box store for a tub and shower replacement project. The major components were special order. I was given an estimate of 4 to 6 weeks, "maybe sooner". 8 weeks later I inquired as to the status of my order. Response was that order should be complete 3 weeks from then. 5 weeks later I was told the order was in. When did I want it delivered? I was told they would not deliver until the order was paid in full. When they gave me the balance due I discovered that there was a $65 delivery charge that had never been mentioned. Order included a tub drain assembly selected by the salesperson. Salesperson never asked if I wanted a lever, toe operated or twist assembly. She just added a lever type it to the order. When my contractor went to install, it was discovered the assembly was the wrong length for the 18" deep tub. Project came to a halt while my plumber went to the parts department to get the correct piece. Correct length assembly with an internal lever operated stopper was installed; but the tub drains no matter what the position of the lever and the lever is very hard to move. I'm waiting for my plumber to come here and see if the drain stopper is defective. I ordered from Best because of the expertise of the sales people, and the quality of their products is supposed to be superior to the big box stock and worth the extra $$$. So far it isn't.
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September 2017 by rich_traveler 365
Endless Selection & knowledgeable staff.
