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September 2023 by Eric M.
would never recommend this bank put in for a loan three weeks ago going on for weeks and still haven't heard a word back Meanwhile, I've been a customer for five years. Good luck go to the bank to actually may give a fuck.
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August 2023 by Brittany Noviasky
My husband and I have had the worst experience with the team at the Milton Ave location and the customer service that oversees all the branches with our mortgage. I have let all my friends and family know to never bank with them or utilize any other their loan offerings. We were not able to come in persons for our pre -approval or throughout the loan process to review anything along the way. Communication was poor in the way of emails not being coherent and lack of calls or emails back in a timely manner (our standard is 24-48 hours) when we had any questions.Now that it comes to the making our payment it seems like the only way to make the payment is in person due to their very outdated banking system. We had been asking from the date of closing how to make payments to our bank lawyer, loan officer and sales manager and was met with just wait for the mortgage to statement to come out three days before the due date. Finally found out that we could complete payment online. Had our payment taken twice and had it pending for over a week. Reached out to the phone number given when errors appeared in the system when trying to submit my payment. Called a total of four times (was told to just sit tight and wait- no one apparently has dealt other anything like this before )before I requested a supervisor and has been met with even more attitude and lack of understanding in the matter of five grand missing from my account and being told to just wait and make a duplicate payment in person. Now one is willing to take a call and are just okay with just taking our money and letting us sit and wait, again!
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July 2023 by Tina fav Thomas
Belittled a man in front of everyone over ID , after he used the change machine, very disgraceful
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May 2023 by Morgan Wright
Do not come here to get your a construction loan ! The process takes forever, they ignore emails, miss appointments, lose documentation. Becomes very frustrating after awhile. Last thing I was told by Christine was that we were at the final step and his boss needed to approve the documentation and it would only take a couple of days and it’s been over a month and nothing has happened. I eventually had to go a different route to get the help I actually needed.
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December 2022 by Alex Demor
Terrible bank. Been with them 16 years. Never once would they approved any loans or a credit line for me. I went to the credit union down the road and instantly got a personal loan the same day I opened my account. Snobby and quite pervilage people work there. They treat you like garbage. Run away as fast as you can.
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December 2022 by Vicky H
Not very nice customer from more then 1 branch!!
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July 2022 by Rowan B.
listen, i know that your toilet flooded at 5:00am but that didn't mean you have to knock on my door asking for car insurance. I just wanted to have sex with my skeleton and live. Honestly so mean. I think that maybe you should get christmas lights to protect your house. But anyways, would not recommend this bank, to spoiled.
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January 2022 by Wendy Kraemer
Been banking here for years. Lovely tellers and had easy time getting any and all problems solved. However, in light of COVID, I do not like going in person. I know the staff is trying, but other customers make it unsafe for me to come in. I love the drive through! Being able to bank from my my car has been life-changing. Also shows the bank cares about its customers and staff alike.
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April 2021 by kathrine fermenzo
They could use some better customer service here
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March 2021 by P TZ
My mother frequents this bank and always has wonderful things to stay about the staff and service, but she’s having a harder time driving up to work with the tellers. We’re glad she’s using the drive through, but we’ve been worried about her driving out there with all the ice out. So I’ve been driving her up on my lunch, just to let her have her routine since I can’t have her all cooped up at home. I don’t let her take one step out on that ice. She’s in decent health and doesn’t even walk with a cane, but I can’t risk her falling and breaking something, or worse. I don’t want to hear about her or any of her friends falling out there. The past year’s had enough problems. I get it - it’s February, the snow keeps coming, the bank has other problems. Please think of folks like my ma, who are still coming, and do more with the ice removal or laying down salt so she’s not at risk of getting hurt.
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February 2021 by W K
Been banking here for years. Lovely tellers and had easy time getting any and all problems solved. However, in light of COVID, I do not like going in person. I know the staff is trying, but other customers make it unsafe for me to come in. I love the drive through! Being able to bank from my my car has been life-changing. Also shows the bank cares about its customers and staff alike.
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February 2021 by Neta Rivera
HORRIBLE BRANCH !!! Teller(s) are rude and clearly don't know what they are doing. Good customer service is the key and this branch does badly with that. If you are looking for a great branch W. GENESSEE IS THE BEST!! MILTON I DO NOT RECOMMEND. DON'T GO HERE!!!
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December 2020 by Mark P.
Solvay Bank is a friendly local institution and we always have a good experience there. We've used them for personal and business banking, notary service, and for general advice. The staff has always been very helpful.
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August 2020 by Matt Prell
Great rates on loans, community oriented. Bank local it makes sense
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August 2020 by pushurwigback6 clo
Good bank
