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October 2023 by Victor M.
Would give them a ZERO, ratings don't work that way. I was looking for a Toyota Part, got the part number from Toyota.I spoke to their parts department and was told $129.95 for part.I've had dealings with these people in the past, the MSRP is $99 per Toyota.NY state law, if they are selling over list price, have to advise customer, which they never do.I'm going to contact BBB.Typical disgrace
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October 2023 by Michael D.
This establishment is not customer centered or works as a team at all. I brought my car in to have a noise in my engine looked at and my rear brakes replaced for a 7:30 appointment I made.During my stay while waiting for my car one of the customer representatives audibly said to a Spanish customer, "sir you don't have to yell " (this individual was not yelling but speaking in a normal tone, and merely trying to articulate the spelling of his name and his phone number). Ive heard similar interactions, as well as non-teamwork oriented comments between crew when I have been here in the past as well.My car was not taken to be seen till 830. When "complete" my rear brakes had been replaced and I was assured that that was the source of the noise. As I leave the parking lot noise is still apparent. I don't believe they even tried to find the source or drive my car to hear it as requested. I gave this place too many chances as it was and I will never be back.
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October 2023 by Ray C.
Purchased my 2021 Highlander XSE HERE 11/21. Been a great experience. Great dealer no gimmicks.
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September 2023 by Mohammad Zaman S.
they Charged me $300 to diagnose the issue of my car, later that day i received a call that they couldn't find the issue and need to do more diagnosed and i have pay another $350, i ask them will be the last payment, they said no, we will continue diagnosing and will continue charging you.wish i could give them zero star review.
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September 2023 by Matthew J. Yo
Factoring the demand of hybrids in light of fluctuating gas prices, I understand there would be a dealership adjustment on most of these cars...but I have nothing but positive things to say in regards to the sales staff. Anthony was my sales agent and although it took 4 months and some compromise on certain options, he helped secure a prius for me. Now, the one thing that ruined the entire experience has to do with the detail department... i wanted to come the day of delivery, when the car was unloaded from the truck, but anthony said he was busy and scheduled me for pick up the next day. The next day I come, the car was situated under a shade...there were some factory imperfections on the paint...i mentioned it to anthony. Then, someone from detail took it without my permission and machine buffed the specified area...signed all the papers took it home and saw my car the next sunny day...and there were swirl marks everywhere. I mean microscratches on the quarter panels, the hood, the trunk, roof...and the area that was machine buffed had DEEP penetrating circular marks....i am almost convinced he damaged the clear coat in the process by using an aggressive compound material. You can refer to the attachments, where circular patterns are seen on the right lateral portions of the roof. Later that week, i brought it up to anthony's attention and he admitted that the car went through the car wash and that the solution might be to have it detailed by the same personnel who buffed it initially... how this left a bad taste in my mouth...i am very very disappointed...again, there is nothing negative about the sales team. I can say they will work hard to getting you the car you want; with integrity. You wont have to worry about the dealer selling to the highest bidder and manipulating your spot in queue; this is not that kind of place...Whatever you do, do NOT let the detail/ preparation department, whatever its called...mishandle and damage the paint on your new vehicle prior to delivery. mention this to your sales agent if you have to...I have owned minicoopers, bmw, hyundai and other toyotas....but never have I experienced this kind of unprofessionalism...Here is one extremely disappointed customer driving around a brand NEW car with swirl marks and scratches that I may or may not even see in 3 to 4 years...the paint from the factory is already near perfect...you don't need an unexperienced detailer in your dealership to "make it look nice and presentable," before the ownership of the vehicle is transferred. microscratches and marring only happen when improper techniques are used to wash, dry and detail a car. this also includes someone using a dirty towel to hand dry the car after it has went through the wash.
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September 2023 by Aysen S.
Thanks to Trish Shea we have obtained a wonderful new Tacoma to add to our family of Toyotas. She is thorough, professional and has a vast knowledge of all vehicles we inquired about! Thank you Smithtown Toyota and Trish for being the best!!
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September 2023 by Ricky Boxer
Excellent buying experience. Greg Wire in sales was a pro. My new Toyota is wonderful and the experience and buying process was easy, smooth, and handled very well. Thankyou
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September 2023 by Eagle E.
Great service center. They have the main building and then they have another service center just west of it which has plenty of space for waiting room and excellent service. Thanks Ms. Ramirez for the great assistance.
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August 2023 by Balsamo Ralph
Excellent experience with Michael Bourne at Smithown Toyota. We were greeted by a sales consultant that was not pushy. "Big Mike" gave us all the information on the car we wanted along with an honest ETA of when to expect to receive. I will make sure to use Smithtown Toyota and Mike for alll my future Toyota purchases.
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August 2023 by Mohit Singh
Ask for Louis! Hands down the kindest (and least pushy) car salesman I've ever dealt with. He went above and beyond helping me, and even though I ultimately ended up not purchasing a car from Toyota, he was perfectly considerate and returned my refundable deposit immediately. Not only is he knowledgable about the cars he sells, but his sheer enthusiasm for the brand shined in every interaction with him. I went on multiple test drives for the same car with multiple family members, and he gave me all the time I needed to come to the decision that was right for us, with no pressure. Can't recommend him enough.
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August 2023 by John C. Vernaleo
First time buying an electric car (the BZ4X) and David Sung made the whole thing extremely easy (from the actual buying up to and including all the various buttons and options in the car itself). The wait for the car with exactly what we were looking for was shorter than many other places were quoting and we were kept in constant information on how that was going along with other options. I would definitely go with Smithtown Toyota and David again in the future.
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July 2023 by Debbie Giordano
Sorry Lauren, your attempt to “make it better”, by issuing me a complimentary car wash was in vein.Smithtown Toyota Service Department needs to do better. First, in making my appointment, for my tire pressure light on, I stated I’d never been there before. The person who was making my appointment failed to tell me that there are two locations and that I’d be bringing my car to The Express Service building. Which is located just past the main dealership. Once there I found the door that wasn’t locked,(seriously there are 3 different doors to enter the building, no signage to direct customers) I checked in with Tania. Not sure if she was having a bad day at 7:30 in the morning, but she was not friendly at all. No smile and barely a hello. Not good customer service. She proceeded to tell me that since this is my first time there I’d have to show my registration or insurance card, both I leave in my car. Again, no apology, just she needs it. Upon retrieving these from my car she asks for my keys. It took a half hour for them to bring my car around to the garage area. While I waited I googled reviews and saw Lauren the customer relations was the contact person for Smithtown Toyota. Having now waited an hour and a half, I called Lauren, explained the situation and she put me on hold to look into the issue. Unfortunately I was getting another call at the time and had to hang up. Once I was done with my call I walked to Tania’s desk, where Lauren is now standing. She approached me and said my car was all finished. And the issue? A nail in my tire. Really? Why didn’t Tania come out to update me that there’s a nail and the tire would be changed due to my tire and wheel protection plan? Lauren was quick with a run-around answer, that it takes time for the approval and to change the tire. Yes, I know, which is why your service advisor should have updated me. As I said I was given a free car wash (no thanks, read those reviews too) for my troubles. I took my keys and paperwork and left. As I drive away I see my tire pressure light on. I drove back an exasperated Tania checked with the mechanic, it’ll go off after I drive around a bit. How technical! It would have been nice to know before I left. Tania told me to have a nice day in the most unprofessional and snide tone. Horrible. Awful. Terrible. I’d drive to any otherToyota service department before I’d go back to this one. Just a yucky experience start to finish!
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July 2023 by Robert Perry
Updated review from most recent visit: went from 3 stars to 4. Much improved service visit. Technician completed the multi-point inspection checklist, Tania my Service Advisor communicated what my vehicle needed service wise and the time to perform the work was acceptable at 90 minutes.
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June 2023 by Stephen Boose
Rich was great to work with and very fair with both pricing and trade ins. Craig was also excellent and secured a great rate and took the time to answer a ton of questions. I unfortunately had an issue with the truck within the first 24 hours and brought it to service and it was taken care of free of charge. I will be returning in the future for an additional purchase. Highly recommend.
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June 2023 by H Kr
I’ve been buying all my cars here, as well as servicing them, since 2015. Such a wonderful group of people. They go above and beyond to make their customers happy. I simply adore my new 2023 Camry LE ! Thank you to my wonderful group - Lance, Jillian and Diego
