-
September 2023 by Cliff Reinheimer
Very professional service provided in the care of my mother.
-
September 2023 by Patty C
I used senior helpers for help with my dad with dementia. They were always very accommodating with the ever changing needs and schedule we had for dad. The aids were always professional, on-time and did the best they could to help dad, even when he was being difficult.
-
September 2023 by Tammy Hsiung
I used senior helpers when my 74 year old mother had surgery and was in the hospital for nearly 3 months. While she was recovering thru physical therapy the folks at senior helpers of Smithtown gave us all the support we needed to get mom back to her old self.The care workers were 1st class. Kind, compassionate, hard working and responsible. We had 3 different care workers over the course of 6 to 8 weeks. Shifts were split 10am to 2pm and 5pm to 9pm. We had very little issue with cancelation. When there was a cancelation, senior helpers sought a replacement asap. We never went without help. The did light cleaning, cooking, laundry and gave my mom physical assistance whenever needed. They also served as great companions which is an often overlooked part of the skill set they provide.Peg, who is the intake coordinator was absolutely fantastic. She met with my mom in the hospital and demonstrated a level of professionalism that went above and beyond in terms of her demeanor, knowledge amd commitment to client service.Gayle, who is the owner of the business, was also kind considerate and caring. My only knock on Gayle was that I wish she was a bit more involved personally in my mom's case. However, it is only a minor criticism simply because I do not know the volume of business and clients they have so her time may be spread thin to begin with. I did not let this issue affect my 5 star rating.The pricing model senior helpers follows is in line with other organizations in the industry. The 4 hour daily minimum is actually better than other peers in industry who typically require either 6 or 8 hour days. Towards the end, we only needed help for 4 hours a day. The billing process was smooth and invoices were timely and accurate.In summary, I would recommend senior helpers of Smithtown to anyone who is in need of their services. They played an important role in my mom's recovery.
-
August 2023 by Judith Daniels
Senior Helpers of Smithtown are very responsive to the needs of my partner and the caregivers are kind, respectful and skilled!
-
January 2023 by Winnie Schoene
I am very happy with the care I am receiving and with the aide assigned to me..
-
January 2023 by Gael-Vince Martinez
Senior Helpers is there when you need it most! Senior Helpers was able to turn on a dime and arrange care for my mother. And when her care went from "just during the day" to 24-7, they were able to adjust immediately. The office is very communicative and responsive and the care givers are invested in your loved ones care.
-
January 2023 by Sandra Primavera
This is the best place to go if you or someone needs care…!peggy is marvelous very caring and on the ball always there when you call … the girls in office are great… the care people are wonderful and very efficient.. on time . .. and do what it takes. This is the only place to call if you need help … sandy prima
-
January 2023 by Robert Ditty
Claudia was incredible as was the entire Senior Helpers of Smithtown team. Total life saver for my family. Could not make a better recommendation!
-
May 2022 by Kevin M.
Could not be happier with the quality of staff and the level of care my parents received over the past 2+ years. Initially my Dad was very reluctant to accept help, Sr Helpers met with both my parents and they agreed initially to Mon - Fri 1PM to 5PM. The aide (Christine) who was assigned to my parents could not have been better. My parents really enjoyed having her in their home. Over time Christine became part of our family. On a daily basis we received written feedback on how our parents were doing. This gives great peace of mind with family in multiple states, the daily communication was so appreciated. Due to medical needs my parents needed 24/7 care. I reached out to Peg to let her know the date they would be released from the hospital. Peg was able to put together a very solid team of aides very quickly. Our family was so impressed with the quality of care received and how professional they all were. Covering a 24/7 schedule is not easy but never once did Sr Helpers leave anything uncovered. My parents have recently gone into assisted living and they truly miss the Sr Helpers aides who they got to know so well. I would highly recommend their services.
-
January 2022 by Lisa Ruggiero
Hired senior helpers after my father in laws heart surgery. Words cannot express how very thankful we are to have had such great care during this extremely difficult time. Our aide Maria Orlando was trustworthy, compassionate, and kind. She went above and beyond and I would absolutely recommend her to friends and family. Thank you from the bottom of our hearts. Ruggiero Family
-
January 2022 by newday
I highly recommend this agency. My mother was sad since my father died, and I asked the agency to send over lively upbeat aids who would cheer her up. They did a super great job at this and my mother had such a lovely time with these sweet, caring women. Mom would often say things like "where do they find such nice people?" The agency was responsive and we made adjustments to the care plan together to make sure things were optimal for mom. A+++ This agency cares!
