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March 2024 by Z Z
Would totally recommend this location. I was able to book a Tesla on the day of upon speaking to Syed/Sayan. They were courteous and very accommodating. Cleaned, disinfected the vehicle and had it ready for me. Couldn’t have asked for more.
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March 2024 by Shanice Mason
I am a frequent renter and this by far was the worse rental experience EVER. The staff is horrible. The vehicles are old, dirty, smelly and disgusting. I’ve never come across such nasty, filthy vehicles in my life. I went in for an insurance replacement and waited for over and hour after having a reservation and then was given the dirtiest car I’ve ever seen. I had to wait another 45 minutes for a different vehicle and that car was horrible as well. Closing out the rental was a disaster as well. I wouldn’t recommend anyone to this location.
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March 2024 by David C. Roesch
Was there for a insurance replacement car. Hertz had all the info wrong. My insurance adjuster and Hertz corporate all had my correct info. But these crooks wouldn't do anything to correct their mistakes. Then after picking me up they refused to drop me off leaving me stranded now with no rental miles from home and threats of violence to make me leave. This place should be closed...In response to their response, I won't hold my breath... Hopefully I'll have more success with ENTERPRISE....
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March 2024 by Leanna Bader
If I could give 0 stars I would. This place is a joke. I was approved for a rental car through insurance 4 days ago. I called them immediately and was told they would call me back in an hour. I then called my insurance company to switch it to enterprise when I didn't hear back from anyone and called a second time to be told another 1.5 hours they would call me back. Well here we are 4 days later and they call me today to set up a rental but I already got one from enterprise within 20 minutes of a phone call lol. The customer service is literally a joke. STAY AWAY!! BELIEVE THE REVIEWS.
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March 2024 by Ronel Wicker
Great place to buy a car!!!
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February 2024 by kacy corso
STILL waiting for proof of registration that was promised to be emailed to me after waiting 4 hrs at the rental place. The employees don't know what they are doing and don't follow up. Check your rentals for insurance and registration before pulling off the lot! Also make sure the car is cleaned.... they rented out a non detailed car to someone with a sticky steering wheel and liquid stains in center counsel and didn't vacuum the floors. Unreliable and horrible service. Sad I have to have this rental for almost a month and I'm only 4 days in and having major issues. Good luck everyone AVOID THE MANAGER ANDREW SAFFRON!!
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February 2024 by Gary Leuis
I went against my golden rule and ignored the reviews for whatever reason. There’s a reason this location is rated so low. It’s a disaster. I had a reservation. I walked in and there are 10 people on line waiting. And NOT ONE EMPLOYEE AT A COUNTER helping anyone! I thought someone was playing a joke. I kept asking out loud what was going on? But there was not a single person to hear it. So I called an Uber and booked a reservation for the Centereach location. Which is light years better than this fiasco of a location. Save yourself the chaos and book elsewhere.
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January 2024 by Peter Zacek
The worst Hertz place ever! Avoid!!! They billed me after I returned the car. Never closed out!! Car on empty when I got it. This place is suspicious from the start.
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January 2024 by Daniel Aragones
This place is a joke. I would never go back the manager Andrew is a real piece of work. Could not be bothered to help me when I had a problem with their vehicle was told to figure it out or go some where else to get a vehicle. Do your self a favor and never go their.
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December 2023 by KC Feng
The service is bad. Slow and not professional.Didn’t tell me that the code I used was not worked with the company code at the beginning. Charged me with different price after I returned the car.Also no one told me about the plate pass and charge me almost 30 dollars per day after I returned the car.Worst service.
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December 2023 by Lori Fiola
We usually go through Enterprise for car rentals, but had a sour experience so decided to try Hertz out for the first time and I’m glad we did. I was very impressed with their customer service at this location.
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October 2023 by Carol Amoroso
I just rented a Sierra from Smithtown Hertz. I dealt with a young gentleman Thomas. He went out of his way to fulfill all our needs. Everything worked out perfectly. Thomas, thank you for all your help and kindness.John and Caroline
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October 2023 by Abrar Ahmed Khan
Went to take a car from hertz as alwaysWriting this because this is something unusual and live nearby in town.Andrew gave me lot of hard time every time.I am not coming back if this guy is working.They need quality people for services with better customer service knowledge not rude like Andrew.
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October 2023 by Jose Luis Campos
Waste of time, confirmed availability online, booked an appointment the day before to test drive the car to end up travelling 2h to buy a car and it was unavailable. Scam
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September 2023 by Taylor
Sorry to see that there are some negative reviews about renting a car from here, but let me tell you! Buying a car is a completely different experience! You look on the website it says how much of the car is and that’s it, there are no surprises! WE purchased a car today and Greg Bailey was fantastic and so was the gentleman in finance. You can see for yourself the prices are way below regular dealerships online— they show the auto report, and there’s no extra fees. You can see the exact price online and then, when you get there, they are the same, straightforward, very helpful and accommodating. We appreciated the upfront experience.
