-
March 2023 by Raina Vinelli
Ken did a great job selling us our spa. He wasn't pushy and answered all of our questions throughly. We look at a variety of spas and bullfrog was by far our favorite.
-
March 2023 by Robert Antoniou
Ken Russo was great! He really took the time to educate my wife and I and have a lengthy wet test. Thank you Ken.
-
March 2023 by Rob Brennan
Costello's Hearth & Spa brings the same high-level of customer service I've come to know and expect from Costello's Ace Hardware stores. The showroom has many types of hot tubs on display, including 1 or 2 that you can actually test out (has hot water and jets on). They also have outdoor barbecue/grill setups and pizza ovens. Very friendly staff, not pushy with sales. They are there to educate you.
-
March 2023 by Doris Grunseich
The salesman in Smithtown was the best salesman I have ever had -he knows everything
-
March 2022 by Steven Kind
Great experience with Ken , who is very helpful with everything. Thank you ? Tub is awesome
-
March 2022 by Melody Maven (Minachu)
Ken is an upstanding company representative. His knowledge, articulate expertise, and wisdom made my first hot tub purchase seem like planning a vacation, instead of the chore I was expecting. I highly recommend this business if you love transparency and up front honesty with your investments.
-
March 2022 by Steven Hutter
Love all the hot tubs
-
March 2021 by Nicole
Great experience shopping hot tubs at Costello's in Bohemia. Ken was awesome to work with, very knowledgable and informative. Made the entire process seamless from start to finish. We love our new Bullfrog Hot Tub and look forward to enjoying it all year round! We highly recommend this place for all your Spa needs. Thanks Again! -Nick & Nicole
-
March 2021 by carl Wiseman
Very knowledgeable staff. I haven't bought a tub yet
-
March 2021 by David Warren
Dealt with Ken he did everything correct and as he promised. Delivery crew was awesome and very talented at their jobs.
-
March 2021 by Marissa Geoghan
We had a great experience here with Ken back in Jan. Fair pricing and we have been enjoying our hot tub almost every night since January. Our hot tub had a minor issue with the cover (plastic clip) broke during a storm. Ken had sent someone over to fix it quickly. The chemical system is so simple with our spa and low maintenance. Highly recommend checking them out during your search. Also I recommend googling Hot tub University. I used that website to narrow down to two brands that were highly rated and for various reasons. Masters, artesian and bullfrog were what we came down to. We shopped at four other stores but Costello’s was 1. A family business 2. Fair pricing 3. Had the two brands we were looking for (Artesian, bull frog) models in our price range. Seamless delivery too.
-
March 2021 by mariusz wilk
Saturday appt. at 8:00 get empty at 11:30 stay away??
-
March 2021 by Patricia Polenz
Love Costellos Ace!!!
