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December 2022 by Patricia K.
They never have anyone on the floor to help you. I saw someone putting meat out twice and both times I asked her if they had something she had no idea what I was saying and did not know anything. The help at the registers could be trained to be nicer. They are almost always out of stock on so many general items.
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May 2022 by Heady Alice Mann
I live in Rocky Point and work in Queens. I discovered this particular Stop & Shop running in for something I forgot on the way to work. During the beginning of the pandemic I started shopping there because I had cabin fever and it was something to do and a way to prolong the time out of the house. But now I'm spoiled and I can't go back. I pass 4 other S&S's on the way to this one, but I look forward to grocery shopping every Saturday afternoon. It's my favorite chore and it's because this store is great. When I'm short on time, or under the weather, I can get by on the local S&S - overall it's a good company - but the store in Smithtown is worth the extra time. No one has produce that compares - not even fancier stores.
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April 2022 by Patty Kanfer
Clean store, friendly associates
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January 2021 by Kyle T.
I really do like this store, but the butcher department is just awful. This isn't a reflection on the products they carry (they have a good selection for a super market) it's the customer service. You will stand at the counter for 10 minutes, have an employee make direct eye contact with you, then walk back behind the wall so they can't see you. Don't have a display counter with custom cuts if you don't have staff to provide said products.
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August 2020 by George B.
Have you noticed that all the positive reviews are from the past? Did you notice that when I left my review, they left a link for me to follow to "talk to their team"...know what?..That link leads to the same screen anyone gets stating "register with us" blah blah blah It only supports my claim that apathy is all over the place at this S/S in Smithtown. And again, if they ACTUAL gave a damn they would have addressed the concerns right in the yelp post and let everyone see.. Oh and btw: when I was in the store on the occasion of the staff not doing a thing about maskless customers I did go "up the chain" and nothing was done. It's not like I didn't try..but ya know what? I am not wasting my time, and taking chances at this S/S.
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August 2020 by G B.
Stop and Shop in Smithtown is ok. They have a wide variety of goods. But the downside is a general apathy. They run out of paper towels these days very often. TP, often. Prices just went up (a box of cereal that costs me 3.49 just went up by 2 dollars in the last month!). And customers walk around: some with masks up..some with masks down. Ask an employee if they can gently remind people to wear them up (and over their nose) and YOU get a hassle. wth???? They give YOU the hassle (!!!!). I am not sure what goes on at S/S Smithtown..but I don't go there anymore. It's not cheap, its not convenient..and it might even be dangerous.
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May 2020 by Bobby Kellett
Excellent Honest Staff at this Stop n Shop - Lost my wallet last night & they had it waiting for me today! My MIL passed away from COVID the day before so they are essentially "heroes"! Thank You & God Bless - Keep the Greatness!!!
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December 2019 by Robert R.
Wonderful store to shop in especially since the renovation. Clean and offering a wide selection. Huge parking lot.
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February 2019 by Natalie J.
There's nothing wrong with this Stop & Shop location, it's just that they're moving around the aisles and I don't understand why??? Hate shopping now that I don't know where anything is.
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December 2018 by Jenn B.
I had a great experience with a really kind staff. I will definitely be shopping here all the time ! I just moved here and this is my new spot !
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November 2018 by Jack V.
Another waste of time waiting on the checkout line at the Smithtown Stop and Shop. The Setauket store is not much better. I have been starting to use Best Market and Shop Rite. When lines start forming they open additional registers. And oh yea, no self check outs at Best Market. If you want the public to buy in on the self check out thing, you have to give a discount or at least some decent coupons if you want us to do your job for you!
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June 2018 by Robert F.
I shop here about every other day. Many good sales and the quality of their products and staff is good. I almost always find what I need here. Also, there is never a problem finding parking in their spacious lot.
