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November 2023 by Brent N.
WORST REPAIR SHOP ON LONG ISLAND!!! This company attempted to fix my Tahoe then returned it to me with the Airbag error light on. When I brought it back, they refused to fix the issue and basically called me a liar. After I argued with them to fix the issue, they told me to come get the Tahoe then when I got there 30 min later it was still in the back being held hostage. When they finally brought it to me 30 min later, it had 5 door dents on the passenger side. Not big dents but scrapes on the paint that weren't there before. This shop appeared to do fair (yet extremely expensive) work but they DO NOT STAND BEHIND THEIR WORK and they are capable of MALICIOUS ACTS TO YOUR CAR. You vehicle is not safe with them.
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July 2023 by Augustin Minelli
Tracy was especially nice and helpful in coordinating the repairs and keeping me informed. Quality of the work looks great and would highly recommend the shop. All work and encounters were pleasant and professional. Hopefully won’t be back but if so will be here!
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March 2023 by C W
Good price and great work. The entire staff is amazing and very friendly. I dealt with Paul who was awesome and easy to work with. No BS and knew exactly what I was looking for.Brought my new Tesla Model 3 in for paint protection film, ceramic coat, and tint. When I came to pick my car up it was in my opinion ready to go. There were a couple of fingerprints on the window that I didn't mention to them or even care about, but someone on the staff noticed them and they asked me to wait for 5 minutes. They took my car to the back and cleaned the car and I was on my way. My car was perfectly done and given back to me as fresh as it was when I picked it up from Tesla. I would recommend anyone to this shop confidently.I don't do reviews generally.
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March 2023 by Jessica Fazio
Hands down, the greatest experience I’ve ever had in needing an auto body shop. Someone had thrown a block of wood at my car while driving on the expressway and I was devastated to learn of the damage when I arrived at work after the incident. I had no idea where to turn to for help. Bi County Auto Body worked with my insurance company and kept me informed through text and email during the entire process. When my car was finished and returned to me, I was shocked in disbelief that it looked brand new. The paint matched my car, there was zero evidence of the damage AND my car was SPOTLESS. They washed my car and cleaned the interior! As a mom of an 8 month old, I wouldn’t have found time for a car wash on my own and your shop honestly exceeded all expectations and helped a mama out! Thank you so much! I’M IN LOVE WITH MY CAR!!!Services: Body & Trim
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March 2023 by Cristen Swannick
I dropped my car off today, 3/9/23, around 11:00am and the three office associates were absolutely wonderful, helpful and knowledgeable, creating an extremely welcoming and informative environment (I wish I wrote down their names because they deserve a raise or bonus or some kind of recognition for their above and beyond customer service and knowledge). I will be using this facility for all future services!Services: Body & Trim
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December 2022 by Beth Banger
FANTASTICMy family and I have brought our cars to Bi County for more than three instances and they are by far, the most reliable and professional business I have come across. The repair work done on the vehicles has been beyond perfect, and their follow through with the customer is stellar. The front counter assistants are kind and happy and professional. We wouldn't go anywhere else!!Services: Painting
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November 2022 by Nick
I had my Tesla M-Y roof replaced here. It was done within the *same day* ?. The same exact repair took the Tesla service center 5 days, if I remember correctly. Bi-county was not the closest place but I’m glad I went there because of the same day service and general good feeling about the place. They explained everything extremely well. The cars are not cramped into tiny parking lots like the other places that can replace the roof closer to the city.
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November 2022 by NCLEX
Sad to say this is the 2nd time ive needed an auto body shop but wouldn't dream of going elsewhere. Professional, kind, understanding, patient, helpful. I could go on forever. Thank you so so much!
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October 2022 by David Amendola
My car came back repaired, but I found new scratches on the interior and my seat side cover was off the hinge.On top of that, they don’t fully paint the car. Just the areas that get replaced.And lastly, if your a mechanic or body shop worker, don’t rush your job. I’m sure you are payed well. I have no problem doing your job without rushing it, making sure I am diligent of anything I put in the vehicle to not scratch the interior.Love what you do, don’t rush what you do.3 stars for me. Okay service from body shop, excellent service at the front desk.
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August 2022 by Rebecca Raynor
They went above and beyond when repairing my driver’s side door. They even vacuumed my car. They are truly AMAZING!Services: Body & Trim
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June 2022 by Alexandre Andrianov
Used them twice for Tesla repairs. Excellent customer service and quality work.
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April 2022 by Rich Ardizzone
They were very professional, but unfortunately the car was a total loss so I didn't get any body work done this time. I've used them in the past and they did a great job
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March 2022 by Kristen Stromski
I had my vehicle fixed at bi county auto from a collision accident. Everyone was amazing there very helpful especially traci she is amazing with everything she did for me and helping me from my car. My part was a back order and my vehicle was in the shop for almost 6 months. She made sure she took her time and reached out to me to keep me posted on everything that is happening. I felt as if she is my friend for how many times we were on the phone !! LOL she was right on it calling different places and helping me out with my case! She is honestly the best!! You don’t find a lot of people that is so helpful in places as traci was!! she makes sure her customers are very well taken care of. Traci definitely deserves a big bonus and raise for everything she did! I am so happy I had my car fixed at bi county ! Thank you so much traci for making this rough time so much easier!!! Definitely coming back for all my vehicles !!
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December 2021 by Bob Bento
31 days later.Driver assistance system radar not functional.3 days later,hood not aligned with bumper.I remember the quality being second to none! Not so much anymore imo.Service: Body & Trim
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November 2021 by mark vitelli
Had my car in for several repairs and painting,...there was some confusion and I was away and unavailable to give specific details...Tracy correctly identified a solution and went ahead with it, saving me several days and I can't thank her enough. Paul was extremely helpful and knowledgeable...this is a great family business that I highly recommend!Services: Painting
