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June 2020 by Barry N.
The same cashier that complained about her six feet of space entered mine today. I didn't say a thing. I should have but didn't. Beware I used my debit card with a chip, now it doesn't work anywhere. Prior to using it here it worked and I had no problem. Do not use debit card with a chip.
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May 2020 by James M.
I have never met an employee there that acts like they care about the customer. They actually appear to distain customers. On more than one occasion I have called there and been put on hold for over 15 minutes and then someone just hangs the phone up. When I go in and look for help it is difficult to fine any help. If by luck an employee is cornered so you can ask a question they look bothered you dared to ask anything. Often, employees are standing around talking with each other. They must hate working there. I know I would. Horrible place to go to.
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August 2019 by Nancy C.
I purchased 1000 ft. of Pergo flooring in February 2019 from Home Depot. After it was installed, I noticed several planks of flooring were not finished and were dull. They are all in a row, so noticeable right across the middle of the floor. I contacted Home Depot and they said they would put in a claim with Pergo. Long story short here it is August and not fixed yet. Have left several messages and now they are not returning my calls! Nancy C
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July 2019 by Louis M.
Definitely not the Top Flagship Store in the Home Depot Empire, but definitely not the Worst. For the most part it's got pretty much whatever you're looking for and while associates are not all over the place, you can usually find one within 5 to 10 minutes -- like I said, not the Best, but definitely NOT the worst -- Worth checking it out if you need something
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February 2019 by Allison Feren
I never had a problem here, but I've never bought an appliance here or had work done by them. But the people in the paint dept are always nice and friendly, they've never made me feel like I'm bothering them. I will say sometimes walking around other workers don't give you that “can I help you†vibe. Maybe just a little more eye contact and if they are with someone, just give that finger I'll be with you in a minute or so. I'm actually curious if they allow you to bring your dog on a leash, it says they are dog friendly on website.
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February 2019 by Rich S.
Worst customer service at this location! We bought glass shower doors. While installing by hooking the hangers into the track one glass door shattered into thousands of pieces. An obvious manufacturer error. We packaged the other glass panel and brought it back for an exchange. The manager said no. Buy a new set and he will give me 10% off!!! WTF! It's an obvious defect. I left and went to the Home Depot in Riverhead. Exchanged with no problems. I told them about Shirley store and they said that's not right. But they cannot complain about another store. BTW, you can't complain to Home Depot! You need to put it in a letter and mail it return receipt!! They make it incredibly hard for anyone to complain. Truly a really bad organization.
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January 2019 by Francis McEvoy
Everything..!!! and Seasonal too
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December 2018 by Andrew Maida
It's just Awful . Awful Service Awful checkouts Awful mess
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December 2018 by Surf2lv ..
@home depot team care. Your shirley store is still awful and not helpful. Please have your local management retrain your associates in customer service.
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September 2018 by Joel Jess Velazquez
All these good reviews seem to confuse me. On Labor Day we purchased a fridge and a new dishwasher, we were told that they couldn't be delivered on the same day... that they would come 3 weeks apart. Ok that was fine! 2 weeks later our fridge comes the 2 guys who came to deliver didn't even take my fridge off the truck, they came in my kitchen and told me there was no way the fridge would fit in the hole so they weren't bringing it in, mind you my husband measured the fridge
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September 2018 by Philip K.
The worst place to buy building materials. Had too have friend come with me too do all the work off loading and unloading truck. But put order in day before they said it be ready next day. Went too pro desk nothing was ready and they only had half the order. She said they hold a rental truck on the other end for me. Then said the rest of the order would be brought down too us. Then at the rental center guy says oh I just rented last truck out 2 mins ago. He got manger which seemed clueless didn't know were the rest of our order was. And told me too call back and we might have a truck later. No more then half hr. Goes by the they call saying they can't find the rest of my order. So I call back over 4 hrs no knows or calls me back. Finally I go down there for a refund . They can't even do that right. I'm there for 30 mins and they want too refund me only $130 dollars when I spent almost $500 dollars on the order. This place is bad. Only buy.. small stuff. And this place is also bad for the disabled people there scooters weren't charged now I know way went a different time too find kids playing with them driving them around for fun in entry area good going home depot keep up the good work
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August 2018 by Frank Palmieri
Get the beggers out of the parking lot!
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July 2018 by Manny F.
The rental department is complete garbage. The main store manager Steven is very knowledgeable, but the staff I dealt with at this store do not have the necessary training. I rented a vehicle, upon return it they charge me for fuel despite me filling it up prior to the return. They go check the fuel gauge and confirm that the tank is full. It turns out they (Jeannine) had accidentally charged me for SOMEONE ELSES Gas. Needless to say, I was very much upset. Told the cashier that I would like a refund, then was told that it was not possible because she had already closed the ticket. Jeannine then calls over Avery who simply repeats the same thing, telling me that because THEY closed the ticket; it meant that they couldn't return the money they shouldn't have taken in the first place. So from what I understand, these employees think it's ok to incorrectly charge you money for purchases you didn't make, and then offer you merchandise as a restitution when that is clearly not an acceptable option. Since when can a store take your money without your consent, for something you never purchased, and then dictate the terms of how they are going to pay you back? I left the store frustrated, but then made a call and spoke to the store manager Steven. He was very helpful and heard my complaint. He listened and quickly proceeds to return my money and apologized for what had happened.
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April 2018 by Kathryn N.
I recently used Home Depot's ProReferral system ("powered by Home Depot") to find a contractor to install one of their garage doors. They "matched" me with a local firm with a 5-star review. Well, the guy did such a bad job with the first door he put in (wouldn't close fully, was balky raising and lowering, AND was a much cheaper, non-insulated door than the specific model I ordered). I had to threaten to sue him in order to get him back to replace and reinstall a door. When I called Home Depot, they disclaimed all responsibility. They told me "your contract is with the installer, not with us!" So much for customer goodwill and "full faith and credit"!
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February 2018 by Michael G.
I recently moved into the shirley area and this is now my go to hardware store. I used to frequent the Home Depot on sunrise highway in Patchogue and I have to say I like this location a lot better. The staff is much friendly here and that's really the difference maker. I could be lost for 20 minutes in the other location and no one would be around to help and when I ask for help they point and walk away. I have noticed that in this location even if I'm not lost the staff is asking if I need help finding anything and the few times I did need help they walked me to the area I needed to be in. All in all the customer service here is up to par and I will be back whenever I need to do some home improvements!!