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February 2024 by Rajak Bejok
Clean and organized. Great staff.
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July 2023 by Joe S.
Horrible customer service. I asked the guy if they could keep the shoe boxes and just put the shoes in the bag. The rude manager refused to throw away the boxes even though they have dozens of empty boxes stacked behind the counter. He said there is a trash can outside and I can throw them out my self? What shoe store would refuse to keep the boxes??!!! Also there was no trash can outside. I will not be returning here as the man (manager) was very rude and clearly does not value his customers.
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April 2023 by William Cabrera
Establishment in a very good area with a variety of footwear for all tastes. I love it.
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February 2023 by Alison A.
If I could, I would give five stars for the customer service alone. The woman I have seen there several times working alone, today is a Sunday where she should be having back up. I've been in there when the store manager was there and the store manager always had plenty of people to help. Store manager wasn't in today and this poor woman is working all by herself handling customer needs, fixing up the shelves, and handling checkout. That's not right. Whoever runs the store should have at least two people there at all times. so my review is based on how they're running the store, not the employees in it.
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February 2023 by Tiger 30
Let me just start by saying the sales associate Nadine is a sweetheart last night i came into the store to buy a pair of slides for my wife. When i walked into the store she greeted me and helped me from the time i walked in to the time i walked out this is what customer service is all about. She needs to be promoted what a sweet heart will always come to this location if she is there working.
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February 2023 by Ralph Spatz
If I could 0 stars I would, the staff at the shirley store are nasty lazy human beings that could care less about the customer. The lack of empathy on a mistake that they made turned into an argument because she didn't want to do her job. I did not raise my voice or get nasty and the employee with the red weave stormed off refusing to give her name which prompted me to call the Corp office while I was in the store. Folks do yourself a favor and shop anywhere but there.
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September 2022 by Pinto Bean
They have some great shoe and friendly staff that will help you find the ideal shoe for you. Also some great prices and discounts.
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September 2022 by Michael Dean
The store typically has everything I'm looking for. Very rarely out of stock but could always have what I want shipped to my home. The staff is extremely nice and very helpful.
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September 2022 by Mod Man
They have some great shoe and friendly staff that will help you find the ideal shoe for you. Also some great prices and discounts.
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September 2022 by Petter Ximello
Lots of choices, helped me narrow down the places I had to go in order to find a wide range of shoes
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August 2022 by Victoria Graham
As we approach back to school shopping, I decided to shop locally for my 5 children's sneakers. I entered the store with my family (5 children and husband) and observed 3 staff standing at the counter. The store was quiet with minimal customer's. My husband and I walked around the store to view the inventory. We were in the store for about an hour measuring and selecting sneakers for our children. NOT 1 staff acknowledged us nor asked if we needed assistance. My husband reached to the overstock shelf quiet a few times to reach for a shoe that was not on the lower shelf. Furthermore, when we reached the counter to check out (10 pairs of sneakers) the cashier (her ID tag stated Assistant Manager)did not acknowledge the BOGO sale or the fine print; rather she proceeded to ring up the items. I asked the cashier (Assistant Manager) if any of the 10 items qualified for the BOGO sale, at that point she stated the sale excludes NIKE and CONVERSE (which was pretty much my entire order). My reason for the 2 star rating is solely on the customer service experience in which we were not greeted, we were not asked if we needed help and ultimately was not asked if we found everything we were looking for. To spend over $400 in a store and not receive standard customer service is something for me to consider when shopping locally vs. the mall/outlets. Hopefully, once management reads this review they will lead by example and speak with staff regarding standard customer service and how essential it is.
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June 2022 by Careen Meggie
Decent shoe/sneakers but not the best...overall an ok store
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May 2022 by Tom Wroblewski
Helpful staff, great selection and decent prices.
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March 2022 by Debbie O'Connor
I'm a size 5 in the hole store they didn't have my size??? It's hard to find sneaker ?
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March 2022 by J. P.
I've been there a few times. If they don't have it in stock they will order for you. Great customer service
