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May 2024 by Johnpaul Wytak
This place is great nice size store good selection to choose from friendly staff an enjoyable experience
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April 2024 by bill nichols
Better than any of the big box pet stores.
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March 2024 by Tony Marchisotto
Overpriced
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March 2024 by Dick Trees
Great staff and store. Wish they had more salt water fish but I can’t complain.
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February 2024 by Soy Andres Cardenas El Conferencista
Great place
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December 2023 by mohamad fakhro
They always have what i need
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November 2023 by Marc S.
I am giving them 4 1/2. Stars !!!!!!!!!! I have been in the store about 20 times since I adopted my Lab puppy in march of 23. Mostly because they have a large variety of dog products, food, bully sticks toys etc. . Their prices are a bit higher or equal to that of the chain stores. But they carry so many items in stock on their shelves it's worth it. Example! My pup is a chewer, loves bully sticks, they have them in all sizes, shapes imaginable including a three foot bully stick. You're lucky if you can find any in the big box stores without ordering on line. I mostly shop in the Selden store, and have been helped by many different employees, all of them have been extremely polite and courteous every time. Never had a problem with any of their employees. Just wanted to mention this because of all the negative reviews on their employees.
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October 2023 by Tracey P.
I actually had no choice but to give them a star so 1 it is. I'm a very polite person but today my daughter and myself walked in their 2 employees having a conversation not saying hello or anything. We went down the aisle looking for something specific their website in store said was available but wasn't, they proceeded to change aisles they were just having a conversation with each other not even acknowledging us so I just said to my daughter I rather go somewhere else and pay more than to ever come back here rude rude rude never ever would I walk in that store again. Not even if it was the last pet supply store in Selden this place is horrible with a capital H.
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July 2023 by Billy carmello
Always as usual it's a pleasure everything is needed in order and they have a variety of dry and wet goods for any animal and staff is always accommodating to help with your needs...
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May 2023 by Stacey Rubino
It takes a lot for me to complain or write a bad review as I’m a really easy going person but this encounter totally upset me. One star because I have too….Do not shop here!!!! The owner has a terrible customer service attitude. All the dog beds are on sale and I found a fantastic one for a great price….too good to be true but they were all on sale so…..I bring it to the register, pay and get ready to leave. The young lady who rang me up then questions the price tag on the bed and believes it is mislabeled. She scans the bed itself and says it is labeled wrong and has to call her boss (the owner). He tells her that they will not honor the price which they mislabeled on the product and I can get my money back and put it towards another bed or get a refund. Since when do stores not honor prices they mislabeled on a product?! Since when is it my job to check the label numbers and the product numbers?! After already being charged and paid, I said give me a refund. Just bad bad business. I will never shop here again which is a shame. You lost a customer over the price of a dog bed!!! I’m a small business owner (as well as a government employee) I would never do what you just did. People like you give the rest of us a bad name.
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May 2023 by Joseph Ng
Extremely large store. As all of them are, a little dark and not very welcoming. However they had everything I was looking for. They have large manufacturer stuff but also had an area of small business baked treatss for dogs.
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May 2023 by Stacey R.
One star because I have too....Do not shop here!!!! The owner has a terrible customer service attitude. All the dog beds are on sale and I found a fantastic one for a great price....too good to be true but they were all on sale so.....I bring it to the register, pay and get ready to leave. The young lady who rang me up then questions the price tag on the bed and believes it is mislabeled. She scans the bed itself and says it is labeled wrong and has to call her boss (the owner). He tells her that they will not honor the price which they mislabeled on the product and I can get my money back and put it towards another bed or get a refund. Since when do stores not honor prices they mislabeled on a product?! Since when is it my job to check the label numbers and the product numbers?! Just bad bad business. I will never shop here again which is a shame. You lost a customer over the price of a dog bed!!! I'm a small business owner (as well as a government employee) I would never do what you just did. People like you give the rest of us a bad name.
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April 2023 by Joanne Friedman
Great selection of cat food. More reasonably priced than Petco. Staff is friendly.
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April 2023 by A R.
Bought a creat for my 6 month old puppy. Was told if your puppy doesn't like it to bring it back for a refund. Well a few days later I go to return it because my puppy refused to sleep in it cried all night or whenever he was in there. I was told by a different person that I can only get back store credit and not a refund. Was told by two different kids when I purchased it that I could and this kid said I couldn't get one. That it was to her discretion if she wanted to take it back or not. I was so disgusted by that. No one is on the same page, you get different policies from different kids that work there. I took the credit and will use it but I will never use them again for my dogs needs.
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April 2023 by Paula Garcia
Have a good selection and 9/10 times you can special order something if they don't have it in stores.
