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August 2024 by Brian Whitton
I am not one to leave a review on anything I purchase, visit, or go to. I had to make this one because of the excellent customer service I received from Marie. I was blown away by how helpful she was.
Being in the construction industry for over 30 years I have not paid any attention to the new technology of my phone. I can tell you about concrete, asphalt, drainage at commercial buildings but I can’t tell you anything about search engines, widgets, and absolutely nothing about the iCloud.
I had no idea what plan I had or what great deal I was entitled to for years that I have been a customer of Metro PCS and no one else from another store I was dealing with never took a look or explained anything to me about my plan. Marie explained everything and I walked out of there with a phone and a beautiful tablet for 50 dollars and no extra line charge and my unlimited plan is still exactly the same payment that it has been for years.
I live about 30 minutes away from the Selden store and probably passed 3 or 4 metro stores and I will keep doing that because of Maries fantastic customer service. The fact that she is absolutely beautiful is just a added bonus. Thank you for all your help I really appreciate it and will recommend everyone to go there to independent plaza and ask for Marie.
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July 2024 by Heather Flaherty
I gotta say, walking in to this store I had limited optimism about finding a device and plan for my mother that would’ve been all around satisfying, but their rep Ally blew us away by going above and beyond to provide my mom with everything that she needed and more. Now we’re walking out with a device that covers all of the specs that my mom was looking for at no cost to her AND a contract that meets all of her needs. Stellar, STELLAR customer service. Thank you!!
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July 2024 by Mary Flaherty
Ally took her time with me and went step by step with each question I had. She was extremely patient and kind and made offers to optimize a perfect experience. Her customer service is impeccable. I would recommend her any time. She deserves recognition as well as a raise!
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June 2024 by Fernando Bonilla
Amazing customer service
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June 2024 by Cristina Flores
The staff dedication to ensuring I found perfect phone was unparalleled.She was patient and offered insightful recommendations. The attention to detail made me feel valued as a customer, thanks Marie.
Metro by T-mobile Selden location had truly set the bar high for customer service!
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June 2024 by Saul Rodriguez
Thank you very much for my Ally tablet, excellent service.
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June 2024 by Virginia Gomez
Thanks for helping me with my phone i truly like the personal working at this place they're capable and nice i will come back again soon.
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June 2024 by Alfredo Templos
Miss Ally was very kind and knew how to guide me with the prices and guided me correctly with my new Samsung tablet, I even improved my monthly payment, thank you.
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June 2024 by Alfredo Reyes
Excellent attention thank you
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June 2024 by Annette Gruntz
Loved the customer service in this store great place to buy your phones
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June 2024 by Victor ernesto Durand flores
Thank you very much for my new tablet, very professional and kind Miss Ally.
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June 2024 by Glenda Banega
Very kind attention, the girl happily helped me with a problem I had with my phone and offered me a free tablet, definitely my favorite store.
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June 2024 by Brayan Javier
Thank you for the incredible attention, clean and spacious store, this will be my trusted store from now on.
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June 2024 by nomi khalid
I have never seen such rude, Frustrated and Bug time liar staff in any outlet around the world(Specially the black lady that i don't know the name). They trap you to port in from other networks by telling you good offers and once you will process everything and they have commissions in their pockets, you will know its not the Plan you were promised. And they will simply Say We tried but that was not possible.
And Staff will ask to pay in CASH so if you call customer service to talk about issues, they wont have data of the payment.
Staff at the store will threaten you with the police if we call them again to ask about the updates.
Black lady in the store is so Hyper all the times and always ready to fight. they don't know the ABC of customer service. if they are fed up of the job, they should leave it and do something else.
Please get everything in Written of any offers if you want any services from this store.
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June 2024 by Janet Dequarto
Amazing
