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February 2024 by Allison Marino
Quick, professional scheduling, same day accommodation, helpful staff, clean site, and service was punctual. Austin helped me on the phone and on site and was great to work with. Def a 10.
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February 2024 by samantha hamilton
Tires good experience
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February 2024 by Linda Fasano
I had a flat in the morning and by mid afternoon, my car was fitted with two new tires. They were courteous, and helped me get what I needed done accomplished!! Thank you!
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February 2024 by Joshua Jordan
Great facility great folks and honest hard to find nowadays
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February 2024 by John doe
Great service,exceptional and professional people. 10/10 would recommend to anyone
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December 2023 by J A
I went to Firestone in Scotia for an auto inspection on 11/27/2023. I was informed that my car had failed inspection because my brake pads and rotors needed to be fixed and that it would cost $877 for the total bill. In light of that, I chose to take my car to my usual mechanic instead of having the repair done at Firestone. Before I left Firestone, I was informed that they would have to remove the previous inspection sticker on my car because the car had failed inspection. After my mechanic checked my car he told me that there was absolutely nothing wrong with my brakes, and that they were in great shape. He was very surprised that Firestone had failed my car for that reason. When I took my car elsewhere for inspection, it passed without a hitch. I have completely lost trust in Firestone of Scotia and will certainly not recommend this establishment to other customers.
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December 2023 by Michael Witkowski
Excellent staff, easy appointment, great communications. Car was ready as expected and everything done to perfection, Highly recommend Firestone Scotia!
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October 2023 by Joe Frumusa
I really was hoping for a much better experience (and review here) after my wife had a very pleasant one when she purchased and installed four tires for her vehicle a couple of months back. I drive the same vehicle make and model, so I walked into the shop last week to place the order and make an appointment. I was assured the tires were in stock and even though I was dropping off the vehicle early in the morning, I was told it only takes a couple of hours. I dropped off the vehicle around 8am Friday and added on the comprehensive inspection as I had some concerns about my brake life. 3:30pm rolls around and I haven't heard from the shop. I give them a call and am told my vehicle is up on the lift and it would be about another hour. I live close to the shop so I walked in with my wife around 5:00pm (an hour before closing) to see my vehicle was still on the lift and the new tires were not yet on it. I was told by the service adviser that the vehicle was nearly done, 5-10 minutes tops. My wife made a point to say there still weren't tires on it to which the adviser replied verbatim (and this is not an exaggeration) "well you have to take the old ones off before putting the new ones on." The adviser is lucky I didn't hear that exchange because I would have demanded a manager or supervisor on site. The adviser didn't seem to care that my entire day was wasted and blamed it on only having "one guy" in the shop. That would be no problem if that was communicated to me at any point throughout the day. I was also told they needed to get another tire shipped because they didn't have enough, even though the very same adviser told me they were in stock earlier in the week. Why wasn't the stock checked before I left my vehicle in the morning? Why didn't I receive a phone call at any point during the day to convey that another tire had to be delivered? Why didn't the morning adviser tell me they only had one person on staff that day so it might take a bit longer to get the job done. The real kicker was when I inquired about the comprehensive inspection, which I paid extra for. The adviser left me with little to no satisfaction that it was even done. He flipped through many pages on a iPad to find the results of the inspection and when I asked for a printout of their findings, he told me it was internal and he couldn't print it out. About 30 minutes later I received an email with the inspection results which leads me to believe one of two things. 1) the adviser has no idea what went on with my vehicle 2) the inspection never happened and an email was sent to me just to appease me. I'm happy I did not purchase the road hazard package on my tires because I will likely never walk through their doors again.Service: Tires
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October 2023 by David Boffey
Just want to say thank you to Cory at this location. I sent my mother there because she was stranded on the highway away from home and they got her back up and running very quickly. Thank you guys!
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August 2023 by Allyson Bellinger
Very reliable shop with fantastic customer service. We took my car down today due to a noise and I was still concerned after picking it up, Angel assisted me and explained to me why the sound would still be there, put the car back on the lift to show us the issue, and reassured me the car was safe to drive. I truly appreciated his assistance and he really went above and beyond. I would recommend this Firestone to anyone.
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August 2023 by ravia moore
The gentleman who helped me was very polite and thorough. They were short staffed and although he recently started, he was the only one working and still kept an upbeat attitude and great professionalism. Sham I can't remember his name.
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July 2023 by Margaret Silk
I brought my 2014 sonata in for the nys inspection and was more than happy. Adam was knowledgeable and polite, he informed me of a minor problem but advised it was under warrantry and Hyundai dealership should fix for free. They also replaced burnt out brake light at no charge. Happy to have this good, honest auto repair close to home
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April 2023 by Dee R.
this review should of been submitted a long time ago. first I took the car there to scotia location to replace an old tire, about a month later a repair needed to be made that required the tire come off. the key lock was not put back into the car and when I stated only they had the car recently they said perhaps an employee that was fired took it. I also noted the bolts were missing out of the car too. my other mechanic did my repair and stated the new tire had a lot of air loss, I was thinking maybe due to air changes or a nail. i ended up going back and found they were not sealed right. my other daughter needed a sensor replaced 800 dollars , opened up fire stone care to do it. she took car for a check at the dealership and they stated the brake was never connected and was seized, I told the guy to fix it he connected the brake but didn't note that it was resized and the entire job had to be redone someplace else. he would not refund our money. do not go to scotia firestone
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March 2023 by D Battease
I have never had an issue here. Went for an inspection, the inspector was standing in the lobby and offered to do the inspection right then and there so we wouldn't have to worry about leaving it there all day. They did not tell me that I needed new anything or try to upcharge me. Customer service was on point.
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January 2023 by Janice Garcia
I been a customer for over 10 years, new manager was so rude and unprofessional. They just lost a customer with 4 cars. So sad cause we bought so much business to them. Time to find a new place.Service: Oil change
