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December 2023 by Williams Commercial Cleaning Service
I am new to Culligan Water delivery service. My 1st delivery was scheduled for yesterday and no one came. This water will be used to do water changes for my saltwater fish tank. It is very impairitive that I receive water delivery when Culligan says I am scheduled. The sales rep I spoke to insisted I was sleep and that is why I missed the delivery. No one ever came to my home on my scheduled delivery day. To insist the customer is wrong is very bad customer service. She never stated her name when I spoke to her, even when I asked are you indeed the rep who set up my account and that I have been emailing with since Monday. I hope going forward I do not run into this situation. All I ask for is good customer service and delivery when I am being told I am scheduled for.
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December 2023 by Mike Rossman
Our tech Justin was very friendly and knowledgeable, and worked through our options with us. The installation techs were quick and thorough, and got our project done very quickly. We would recommend Culligan of Scotia to anyone looking for water treatment options.
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December 2023 by Pig Pen
Very convenient and cheaper than buying water from the store and the deliver every month, they also have a great team here in scotia
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November 2023 by Dan Rogers
Jasmine saved a customer today by leading customer service recovery. Culligan, please recognize her if possible.
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October 2023 by Jill Smith
Enjoy the quality of service I receive when I call on the phone or in person. Friendly, knowledgeable, smiling faces.
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October 2023 by Harry D.
Culligan services have been excellent. The equipment we purchased is top notch. Our horrendous water problems solved. That mineral laden water from our well in Clifton Park had destroyed 6 water heaters, yes six, in 25 years and three water softeners. Three years and zero problems with this system. Five stars for Culligan. Why one star? ACQUA FINANCE is the company that financed our $5500 purchase at zero interest. Never was late with a payment in three years. I made the last payment Days ago. Happened to check my bank account today and was stunned to see that Acqua Finance continued to withdraw a payment from my account. Called and they refused to talk to me claiming my wife was the account holder. We spent about two hours of phone time and MAY be getting a refund In 2-3 weeks! Called the bank to block them in the future. Must pay a bank charge of $35 for each block. Avoid ACQUA FINANCE. I asked why something so reasonable as my request for an improper withdrawal was so problematic for them. They said they must follow their process. I mentioned my review was not going to be good when I wrote it. The supervisor said, "we get that all the time. "That alone is frightening.
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September 2023 by Deborah Quinn
Culligan installed my water softener and has provided me service for over 20 years. Always dependable
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August 2023 by Barbara Johnson
The caliber of the staff, the repairmen, the service and the product are all excellent. I highly recommend them.
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July 2023 by hope splittgerber
Culligan Water of Scotia Ny they had wonderful service they servicetechs are great. Always professional .
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June 2023 by Jessica Nuzum
This company is all around awful. We rent tanks from them. Every month the "truck breaks down" or the "driver calls out" etc etc. the excuses are endless. We never get our tanks on time, even when we had an emergency and our water was black, they took their sweet time getting someone out here. Customer service is terrible and their product isn't much better.
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June 2023 by John Gleason
I was very pleased with your technician. He was timely, friendly, professional, clarified inn simple terms what he was doing and why. I highly recommend Culligan
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June 2023 by L W
Ridiculously overpriced for water softener and RO system. Found a better and much cheaper company.
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May 2023 by Joy Bennett
We have hard water which was leaving rust stains and buildup on everything. After installing a water softening and reverse osmosis systems, we no longer have any water issues. Great customer service too! It was well worth it for us.
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April 2023 by SHERRI ODELL
Wow! What great service! I was having problems with my hydrogen peroxide system not working properly. The repair came when scheduled and quickly and efficiently fixed the problem. He took the time to explain to me what the problem was and how he fixed it. He was very knowledgeable and courteous.
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March 2023 by Ryan Lifton
Horrible service, had a water softener that I just cancelled that was a rental, started getting a salty taste not that they seemed to care or offered me a fix when i said i wanted to cancel my service. I knew there was something wrong with the water softner but kept getting told there was nothing wrong, canceled my service today,I had an appointment from 11 to 1 nobody showed up and no call to say the service person would be late so i called and they gave me an excuse that the tech was busy and would come from 2 to 2:30 now,great i had other stuff to do today and lost $280 for a lost day of work.
