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December 2023 by Jeff S.
We decided to use Sam's club to order our Christmas cards this year and paid for expedited 2 day shipping. After 4 days we had yet to receive our order and contacted Sam's club for resolution. We were advised the order was shipped that day and we would receive in a few days. For compensation they emailed us a $10 gift card to use at Walmart. Shipping was $12 and we get compensated with a $10 gift card to buy more things from them? What a horrible resolution to our complaint. However, I wish that was the last of our issues with this order. We received the order today and they shorted us 35 envelopes and spelled our family name wrong on all the cards! I sent them a message advising that we would not be utilizing their services in the future..which is the only thing I can do at this point. So..my original review was one star. However I am changing my review because of the following.I received a professional response via Yelp from a Sam's Club rep apologizing for the issue. I replied to the email trail I had going with their service department also explaining the problems with my delivered order. The rep replied advising I would receive a 100% refund for my order. I am very surprised on how fast their service department worked and was very happy with their proposed resolution. I am used to receiving horrible service from large companies and Sam's Club/Walmart is one of the biggest in the country. I am very impressed and would love if other companies would take as much pride in their service as Sam's club does.
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November 2022 by Kristen B.
I recently became a member here and so far, I've enjoyed that membership. I can definitely see how someone might get carried away here to the point where they're not saving THAT much money - but if you're smart with the items you buy, it's absolutely a steal over the regular grocery stores - especially right now. I've been here three times so far in the past month or so, and each time it's been mostly well stocked, always clean and organized, and the associates I've encountered have been friendly, polite and helpful. I haven't paid much attention to any of the fresh produce, meat etc since I am focused on stocking up on non perishable items in bulk, though we did try their bake shop cookies recently and they were quite good :) Overall, I'm happy with this Sam's so far. The only things I'd change are the cramped parking lot (when it's busy it's tricky driving through here) and the long lines at check out. I do have to give credit though, they have a good amount of self check outs which, when I've been, have all been in working order, and do make checkout faster if you don't mind scanning your own things.
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September 2022 by Gil Pagan (Datsyurugly)
Even though they are ridiculously busy they helped me buy tires and make an appointment.
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July 2022 by - jnk
They saved me a LOT of money today with their knowledge and expertise. Thank you to them for the help, the recommendations, and the speedy work
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January 2022 by gil pagan
Even though they are ridiculously busy they helped me buy tires and make an appointment.
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December 2021 by First Name L.
If this were last year the review would have been one star, but the new manager is turning the place around! Middletown still needs a Costco though!
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April 2021 by Noreen Brizell
Thank you so much to the entire store my son worked there and passed away on 3/21/21 due to a fall while hiking. The wonderful bosses, supervisors and co workers, and friends that showed so much support to his entire family you all are amazing and iam so very proud to say our boy worked there . I will continue to support such a wonderful place. May you test in peace out sweet boy
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January 2021 by Bacardi Dave
On a packed Sunday...especially a Sunday before a storm...the place was full to the brim and the registers were fast and efficient. I expected to be on the line for a while but it was not the case. Keep up the good work.
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January 2021 by Darryl Schular
horrible customer service from the checkout manager
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August 2020 by Bernard Blue Rowell
Good prices Shop if your there in the area.
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July 2020 by Terri Sienkiewicz Merone
purchased a watermelon yesterday. Went to cut it this morning. The watermelon exploded covering my cabinets, walls and kitchen floor. The smell was disgusting. Someone needs to look into this. SO GROSS!!
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May 2020 by Sean O'Connor
I’ve never seen nastier employees. Absolutely no help. I understand that maybe you don’t want to be there but go home then. Maybe you should rethink your wall photo. I’m sure theres some that are nice but they wasn’t there at the checkouts today
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May 2020 by Shondelle Luba
First I have to say, I have been a Sams club member for at least 10 years. So with this pandemic going on I have seen their true colors. I do not think they care about the people at all. They have been rude on top of not being helpful! I was in Sams club shopping at the end of February and when I went to check out, the register screen said our membership was due, so I paid it with the rest of my order. The next day I let my father know I payed it (I am a rider on his account)
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March 2020 by Joe Stealth
I stopped in today with a list of necessities hoping to get in and out. I had to wait a few minutes to get in. The employees outside were wiping down carts before they gave them to customers. They had most of what I needed, employees were working hard stocking and cleaning. They cleaned the carts again before you swapped you order over at the register..hats off to all the workers in my store in Middletown NY.. thanks for going the extra mile for our community!
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March 2020 by Sixgun S.
Anymore when I go there, the employees are not very friendly at all. Especially the ones behind the service counter. I had to use it the other day and the girl doesn't even say hello, can I help you, nothing. She just pointed to where if I should stand. They are so lucky that there isn't a BJ's or something else around because that's where I will spend my money. 5/12/18. Again, I go in there and the most unfriendly crew you can imagine. It's closing time and I understand they want to go home. But nothing, not a thank you for your business, not take care, nothing. and don't forget I'm the one spending money. they are ridiculous. I cannot wait for another business like BJ's or Costco's to move into Middletown. And eventually they will. I will be taking my money there. Also I want to add on the way out they check your receipt and they scan an item. There's one lady that is always checking your cart on the way out. she's the most unfriendly woman I ever seen in my whole life and the last face you see in that store, again I can't wait till something else opens up. I just hope Some of the employees at the store run and get a job there.