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May 2024 by Felicia Wingle
I went in just needing sim cards but Cam went above and beyond to make sure I was 1. Up to speed the whole way, 2. I got every perk I possibly could, and 3. I was happy. He never kept any bit of information hidden from me and was extremely transparent about what he thought would be best for us. Needless to say he hit the nail on the head with it all. The whole experience was a pleasure from beginning to end.
I had a bit of an issue getting a phone activated after I had left the store and Cam wasn’t there - but Josh was and he was just as amazing to work with. Pleasant conversation and got everything I needed done in no time at all. He also did me the service of waiving activation fees because I had been in the store earlier that day.
Overall I could spend hours in the store just for the employees. I felt like I really made some friends! Special shoutout to Cam and Josh. Thank you guys!
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April 2024 by Sandra Pierce
Very knowledgeable staff
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April 2024 by Debbie Stewart
Trying to get my name on the phone for caller ID for personal reasons and there saying our name comes up!! And it does not,3 phone calls later and still nothing
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March 2024 by Daniel Barletta
Total rip off. Mesed up my entire account. Made promises that were lies. Had to have online fix my account.
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March 2024 by Chip Bomyea
I just wanted to buy a phone as my battery doesn't last long. I was given the run around by Chris who refused to answer my question about cost saying he doesn't sell phones only plans. Then when pressed for clarification he basically asked me to leave. I had looked on line before going there and found the phone I wanted. He said he couldn't sell it to me because I ' didn't qualify '. Like since when does a paying customer need to 'qualify' to buy a product being sold in a store?
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January 2024 by Angel Lovings
Worst store ever they will send you away everytime if they can if there nit getting a sale off of you
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January 2024 by Robert M.
They had me wait for 15 minutes just to not help me at all. Literally something they could have taken care of when I checked in. It's pretty common for this location to waste your time. Only Verizon location I know of that will let you walk out the door when you're there trying to give them money and purchase products.
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December 2023 by Janette
Very helpful staff!
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December 2023 by R
By far the worst Verizon store I've ever been to. They will try to charge you 2-3 times what other stores will. Parents had old shared plans and old phones. This location took over 35 minutes to come out with their "best quote" for 2lines w/ trade in @ $285/mo lol! Closer to $100/mo at the normal v store.
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November 2023 by Doug Thomas
The staff were great was in and out and the manager was super helpful. best Verizon store experience I have ever had
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November 2023 by Jesse Barnes
Complete morons work here totally effed up my order today instead of walking out with my new phone I have to wait for the wrong one to come in the mail then bring it back in to be traded for the phone they already have in the back if I could give negative stars I would absolute garbage service
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October 2023 by Real H. Benz
I had a terrible experience at this Verizon store, the staff was less than helpful. Not only could they not point me in the right direction of my needs, they didn't seem to know what they were doing at all. At every turn, they tried to get me to "come back tomorrow".A younger staff member was trying to get help from an older staff member, who was brushing her off and ignoring the fact that I had been there for almost 2 hours with little progress. When I stepped in and asked him what was going on, he was short with me and told me I needed to go to the Apple store. When I asked why they were unable to transfer my data, he blamed it on the damage to my phone (a cracked screen) and that the bluetooth wouldn't connect...It seemed like they were just trying to get me out of the store. Not only were they not helpful, but they were unpleasant, incompetent, and not informative whatsoever. I walked out with a new phone and nothing set up on it. It ruined my day, and I won't come back to this store.
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August 2023 by Kathryn Biel
I made an appointment as my daughter's iPhone 11 was constantly shutting down. We walked in at our appointment time and still had to wait. When we were finally greeted, the sales rep never asked my name. We told him we wanted an iPhone 14 and wanted to compare the online vs. instore deals for the best deal. He said, "I don't know what's online, but I can only offer you $450 for a trade in. You should wait a month until the iPhone 15 comes out." When we said that my daughter's phone is non-functional, he looked at it and said it was the battery, and to go to the Apple store, spend $50 on a new battery and wait for the iPhone 15. The only advantage he could tell us for the 15 was the USBC charger vs. the lightening charger, but since she already has lightening and wireless chargers, this wasn't a selling point. Even when she said she wanted a 14, he just shrugged and stood there. He never looked up my account. He was 100% not interested in selling us a phone, which was his job. We ended up going to the Victra Verizon in Colonie Center and got wonderful customer service (as well as a new iPhone) there.
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July 2023 by Laurie Preville
Very helpful
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July 2023 by Hayley H.
I'm not sure what the criteria is when hiring people to work at your store, but it is definitely not based on customer service. I had an absolutely miserable experience trying to get my phone upgraded (iphone xr to an iphone 14 pro). The rest of my family was able to get their new phones no problem, but I went into this store by myself and they just kept trying to get me to pay more than I KNOW I'm supposed to. The manager (a very dirty man, dirt under his nails, fly was down, and just wasn't friendly), actually left mid-conversation because he didn't want to deal with it anymore. The other guy on the floor (long bangs) was just snippy with me and, again, extremely unpleasant. I ended up leaving without a phone after the manager decided it wasn't worth his time to help me. I know that I am young, but I've done my research and know what I'm supposed to be getting. I now understand why this place has such bad reviews. Will never come back, and definitely makes me reconsider Verizon as my provider.
