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March 2024 by Jessica N
Mail carriers out of this location don't seem to attempt to collect signatures and will mark tracked parcels and packages delivered to meet service goals without delivering them. They show up days later and can't be tracked in the meantime as the sender has been told they are delivered. Redeliver requests online are not accepted. If you have important mail, you will have to deliver it to yourself by going to the physical location.
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March 2024 by Robert Sanders
I walked in I got my package in about 5 minutes. The clerk was very friendly.
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February 2024 by Joe Miglucci
Live on rural route, had letter going out for 2 days, no mail truck has come by, learn how to pivot routes please,station manager should be replaced
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December 2023 by Cynthia Chris-Ralph
Polite women work here there is a black woman there she know what she is doing thanks to her I don't mind coming back so polite, she needs an award?
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December 2023 by Theresa Barber
No priority mail packages. Girl at the counter said she can't look in the back what's there is there. Which obviously nothing was there. It's a post office, that's like running out of stamps!
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October 2023 by Ashdior
They are the worsttttttttt no one answer the phone to assist I hate yall
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July 2023 by Richard Bonk
We live in Florida but keep a place in Schenectady for visits. My publisher sends me a certified letter/package...but the carrier, instead of checking if I was in(upstairs), takes the word of a neighbor who says the place is empty(even though my car with a Florida license plate is in the driveway and the house door is open) doesn't make an ernest attempt to deliver the package but instead leaves a slip with rescheduling/pick-up info. The pick-up info gives me a Broadalbin address, which I thought was odd but, it's NYS, right? I drive an hour out of my way to get this package which, obviously, they didn't have.I then go to this branch(which made a lot more sense)...but they tell me it's been shipped back to sender! Why leave me a slip sending me on a chase, wasting my gas and time!? Perhaps there is some re-training in order for your employees.
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June 2023 by Eric DeLuca
I was waiting on a package. I was home. Mail person left a no delivery notice without even ringing the door bell. USPS strikes again.
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January 2023 by A Amanpour
A solid post office. This is a good, honest post office in my experience. I have lived upstate for a while and I feel fortunate that this is my local post office because if your local one is bad it can really be the bane of one's existence regardless of how nice a place you live.I would also like to mention that the staff here are wonderful and will go out of their way to be of assistance to you which has not gone unappreciated by me. Jacob, Maddie, and Justin (new carrier) have all gone above and beyond in assisting me during a difficult time (being temporarily displaced from my apt due to construction then being moved back) and I had to mention them.Thanks so much to Jacob in particular for going out of his way to locate, scan and hand me my mail shortly after closing one rainy, stressful day when my mail was being held... the kind of customer service you don't often get.Thank you Heritage Station for hiring friendly and high quality staff.
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December 2022 by Zach Clubine
Had a new/temp carrier Friday. He marked my package delivered at 331pm. I was working from home and have cameras. Never came to my house. I saw him walk right passed my place. WERES MY PACKAGE!!!!
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December 2022 by Pilar Seacord
Crowded as usual but the staff was very friendly. Christmas time is always very crowded there.
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December 2022 by anthony santo
I paid $40.75 (M, ll/7) at the Heritage Office, Schuyler Street in Schenectady N.Y., to send a manila folder overnight (guaranteed or money back) w/important papers to my brother in FL. He had left to return from his NYS summer home and had forgotten the papers, which he needed by Wednesday. He did not receive the papers on Tuesday as promised. I went and asked for my refund and was told the package had been delivered. My brother complained to the St. Augustine Fl. P.O. telling them they hadn't been delivered. They promised to look into it. He finally found the folder stuffed into his mailbox today (11/10). We don't know who put there. Was it a male carrier who realized his mistake? A belated good samaritan who got the wrong package and got around to putting it in my brother's mailbox? Anyway, no refund in sight. I tried to call the local office and central office and found it impossible to get to a real person.
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August 2022 by Anna Amanpour
A solid post office. This is a good, honest post office in my experience. I have lived upstate for a while and I feel fortunate that this is my local post office because if your local one is bad it can really be the bane of one's existence regardless of how nice a place you live.I would also like to mention that the staff here are wonderful and will go out of their way to be of assistance to you which has not gone unappreciated by me. Jacob, Maddie, and Justin (new carrier) have all gone above and beyond in assisting me during a difficult time (being temporarily displaced from my apt due to construction then being moved back) and I had to mention them.Thanks so much to Jacob in particular for going out of his way to locate, scan and hand me my mail shortly after closing one rainy, stressful day when my mail was being held... the kind of customer service you don't often get.Thank you Heritage Station for hiring friendly and high quality staff.
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June 2022 by Tahirah Barros
Whats the point of having a phone if they NEVER ANSWER I have to call back to back almost 50 times in a row EVERY TIME I need to contact someone. Customer service is HORRIBLE. Lazy incompetent unresponsive staff
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June 2022 by glenn huestis
Heritage station once again lost my magazines, their carriers are very incompetent' and i don't believe they can read and understand English . Their managers tell you they will call again but never do.. They are the worst in Capital district
