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November 2023 by Jeff Lawson
Dom and Shelby are wonderful. They both do a fantastic job!
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September 2023 by Emily
My husband and I are first time home owners and Dom was absolutely wonderful to work with. He spent over an hour with us answering our questions, explaining our different options, and was extremely knowledgeable about the pre-approval process. He went out of his way to ease our concerns, provided us with detailed notes/explanations, and was incredibly kind and professional. A+ customer service!
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March 2023 by John Fuschino
We dealt with Shelby LeMay at the Trustco on upper Union Street. My wife and I were hesitant as we approached Shelby only because our interactions with personnel at this Trustco has been frustrating, needless to say she was amazing. She was patient, answered every one of our questions and was super patient. She updated all our accounts and explained all entries we found questionable. It should be noted these questions were due to a passing in our family. She was outstanding!!pleased with our experience.
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August 2022 by Amanda Boodhan
Always giving wrong information the worst bank ever they are so slow with transcations being cleared from accounts And the customers have to.pay for it
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September 2021 by Susannah Risley
I've been banking here for decades. My experiences have always been positive. Nice staff, too.
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January 2020 by Mala Romeo
Excellent and very nice people.
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December 2019 by The DUKE of RANDOM
July 21I couldn't withdraw any money because BOTH ATM machines wouldn't allow me.I've been going here for years and this is the last time I'm dealing with this nonsense.
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November 2019 by Brian David
Trustco, a shady bank. First off, their mortgages are very competitive. Rates are low and no PMI is a huge plus. But this bank is stuck in the late 90s and early 2000s as far as money accounts go. Their online banking system is archaic, slow and difficult to use. But the biggest issue is the shady fees and penalties with no warnings. Ive been with the bank for a decade with my mortgages. They've made a ton of interest off me in that time and thats fine. Recently however, without a warning, letter or email, and out of no where, they changed their checking account rules in so that you must have an average running balance of $500 a month or u get a 5 dollar fee tacked on per month. I rarely check my checking account because this account is strictly to deposit money for my auto pay mortgage each month. So I was angry when I realized how many fees accumulated over the months. They also refused to refund any of it.
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August 2019 by DUKE of RANDOM
July 21
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February 2019 by Carol Iacocca
My husband and I went to the Union Street branch office to open a simple checking account, due to establishing duel residences in NY and Florida and had a less than positive experience. One month after signing the initial paperwork (apparently one form wasn't signed and we weren't notified until I followed up with them), we made individual trips to the bank to correct this issue during our work hours. Approximately one week later, we received a call to pick up our checks at the bank (because checks are mailed and they need to be signed for and we were on vacation) only to discover our street address & city (Schenectady) was spelled incorrectly. Sadly, we will not be using these checks and will be replacing them with checks we can get on line. Hopefully we will be able to continue business with Trustco without further mistakes once we independently solve these issues.
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October 2017 by Penny Crandell
Excellent
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January 2016 by Bruce Manti
I WENT TO DEPOSIT MY RENT CHECK INTO TRUSTCO ON UNION STREET IN SCHENECTADY. FOR OVER A YEAR I HAVE BEEN DEPOSITING IN EITHER HALFMOON OR CATSKILL. (BOTH LOCATIONS TREATED ME VERY GOOD) I WAS IN SCHENECTADY AND DECIDED TO DEPOSIT AT THE UNION STREET LOCATION. BAD MOVE!!! NUMBER 1 AT THE DRIVE THROUGH I COULD NOT HEAR WHAT THE TELLER WAS SAYING AND SHE MADE NO "ADJUSTMENT" ON HER SIDE SO I COULD HEAR. I ACTUALLY TURNED OFF MY RADIO, TURNED DOWN THE HEAT BLOWER AND FINALLY MY CAR TO HEAR HER. NUMBER 2 I WAS ASKED IF I WAS THE LANDLORD OR TENANT. I TOLD HER TENANT AND SHE SAID NOTHING. I ASKED IF THERE WAS ANYTHING WRONG AND SHE SAID NO. I SAW NO PROBLEM AND HAVE HAD NO PROBLEM DEPOSITING MY "CASH" CHECK ENDORSED FOR "DEPOSIT ONLY" IN THE PAST. HAVE NO IDEA WHAT CAUSED THIS TREATMENT BUT KNOW I WILL NEVER GO TO THAT BANK AGAIN.
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July 2010 by A Google User
ON FRIDAY JULY 2ND I WENT TO THE ROTTERDAM SQ BRANCH TO PICKUP MY ATM CARD BECAUSE TRUSTCO HAD MY ADDRESS WRONG AND WAS RETURNED TO THEM -ONLY TO FIND THAT THEY HAD DISPOSED OF IT. AFTER FILLING OUT A ADDRESS CHANGE CARD AND SOME OTHER FORMS , I WAS TOLD THE NEW CARD WOULD BE TO ME IN 10 BUSINESS DAYS OR LESS - TODAY IS JULY 22ND - 20 DAYS - 13 BUSINESS DAYS! STILL NO CARD - EACH TIME I INQUIRE I'M TOLD I WILL GET IT ANY DAY NOW! HOWEVER ,FOR $42.00 I COULD HAVE GOTTEN THE CARD RUSHED. I THINK TRUSTCO HAS LOST TOUCH AND IT'S TIME TO SWITCH BANKS.
