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May 2024 by Robert Boomhower
Terrible bank the manager is rude and I wouldnt recommend anyone going or using this bank.
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January 2023 by Brittany Tissiere
I've been banking with NBT for 20 years, and this is the only branch that's ever refused to refund overdraft fees.
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November 2022 by Michael giovannangelo
They provide a very limited opportunity to make payments.
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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June 2020 by Dede
They removed my overdraft protection for no reason . Messed up my whole month financially.
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May 2020 by Melanie Frye
Tellers are friendly and helpful. They reversed a bad charge and waived the overdraft fees on a different charge that was taken too soon. Love this bank.
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March 2020 by Shaneasha Delifus
There still respecting responsible and one thing I like about them is they don’t push you into getting a checking or savings account with them they ask you what you want they ask you about your life your family and that’s one thing I love about NBT Bank and the tellers are wonderful.
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September 2019 by Danielle Sherwood
They removed my overdraft protection for no reason . Messed up my whole month financially.
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July 2019 by Michelle Stewart
Very bad experience
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June 2019 by Dylan Bean
The only bank on the strip that is closed on Saturdays
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August 2018 by Dylan Greene
The only bank on the strip that is closed on Saturdays
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July 2018 by Cortnie Costello
If I could give them no Stars I would. Do not bank with NBT at all. They are the worst bank to do business with, they rob you and think they can get away with it. The customer service from any branch, especially Bonnie at the State St branch is horrifying. I am now fighting with them over a charge, that they had no right to take. Account closed and will never refer them to anyone, and highly recommended not doing business with any of there branches. Go to Pioneer.
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July 2018 by Cheryl Hungershafer
I am there at least twice a week and every time the tellers have been cheerful and efficient.
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June 2017 by Marcus Oxendine
Started my business account almost 2 months ago & haven't received by debit card. I have been completed lied to repeatedly by the customer service!!!!! And the manager tried to over talk me when THEY ARE in the wrong for doing my paperwork incorrectly!!!! Failing to realize they are causing much delay in my business!!!!! I would not recommend this bank to anyone cause obviously the tellers are very incompetent of their jobs & customer service!!!! Put your business & trust into another bank!!!!!!!
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March 2017 by Jamie Oxendine
Started my business account almost 2 months ago & haven't received by debit card. I have been completed lied to repeatedly by the customer service!!!!! And the manager tried to over talk me when THEY ARE in the wrong for doing my paperwork incorrectly!!!! Failing to realize they are causing much delay in my business!!!!! I would not recommend this bank to anyone cause obviously the tellers are very incompetent of their jobs & customer service!!!! Put your business & trust into another bank!!!!!!!
