-
October 2023 by brandon batch
Had a great experience with bill. I felt like he cared about me and my needs in a car. He was knowledgeable, attentive, and really personable.The employees listened to me, and made me feel valued and cared for.
-
September 2023 by Jake Conyne
I’m only giving it one star because the car is nice other than that by far the worst dealership we have ever purchased a car from, bought a 2022 atlas crossport about a month ago we have contacted sales and service to reset the car to factory settings so our phones could be the only ones programmed into the car for the app and other features, and from what we were told the salesman had been driving the car since new and more than likely he is still programmed to the car which can tell location of the vehicle at any given moment and when trying to contact the salesman we get the response that he will contact you when he can but a month later still haven’t been able to get In contact with him oh and also promised a new driver side window as there is a substantial scrape in it when we purchased it. I could keep going on about the rude receptionist or the scamming finance manager that kept trying to add things to the purchase that basically added no benefits to purchasing the vehicle at all, needless to say we will never purchase or set foot in that dealership again we will go elsewhere for service as well!
-
September 2023 by Mo
Bought a car from Wally’s Volkswagen they were wonderful people. Noah Terry did a great job with communication and was very polite. Highly recommended them good people.
-
September 2023 by Kaitlyn Gregory
I went in for their pre-labor day slasher event. Upon arrival, I was greeted by Tanesha Gordon, a friendly and knowledgeable saleswoman. I told her my price range and she showed me a car that was right around that. I loved it, and we began the process. There were TOO MANY people working on my sale telling me different things, which led me to be confused and upset. They made me feel that I was going to easily be able to get into a car with the terms I gave them, yes trade in, no down payment, $400/month, no cosigner. They never gave me any indication that I would need a down payment or a cosigner because I had a trade in. They made it seem that I would be able to come in the next day to pick up my car. Upon arrival the next day, they told me I’d have to have $2-3k down or a cosigner, and the payment would be almost $500 a month even with those. At the time I had no one to co-sign for me or the money they were asking down. I expressed to Tanesha that the sales method was kind of messed up, and I honestly went off on her. She said they would work on the sale more and get back to me. I was able to find a cosigner and get into the car, but only after four days of back and forth with the dealership. The dealership needs to understand that no one wants 500 people working on their sale, it feels like being attacked by seagulls. It makes things confusing. They also should not make promises to people before clarifying with the banks about pricing and loan acceptance. Overall, I’m happy I was able to get into a decent car, but unhappy with how everything played out with the pricing and scalping for my sale.
-
August 2023 by Tammy Perrault
I would never recommend this place to anyone! They were great when they wanted my money, but once I declined the extended warranty it all went down hill. I was basically bullied (or he attempted to) into taking the extended warranty, by the finance manager Jeff. After repeatedly saying no he was rude and nasty. When I drove my vehicle home I immediately noticed issues. The whole thing was shaking when I would hit the breaks and the steering was very loose. After trying multiple times to get someone to speak with me about getting these issues fixed, I finally had to make a complaint with the BBB. All the sudden I got a call. It then took more fighting to get them to pay for the repairs. When I was finally able to get my vehicle repaired my garage found that the front rotors also needed to be replaced. Now they are saying they won’t pay for that! I have had nothing but problems with them responding to me as well as paying for work that should never have had to be done to begin with. As far as I’m concerned they are crooks who are trying to take advantage of a single mother. Buyers beware!!!!
-
August 2023 by Danielle Greklek
I had an amazing experience with salesman Mark Budka and finance guy Mike Smith. So much better and smoother than my last experience at a dealership over 15 years ago. I give them both a 10 out of 10 for how comfortable they made me feel. I absolutely love my new to me 2019 Rogue. Highly recommend seeing both of these gentlemen if you go there. The music playing in the dealership however was not very family friendly. Other than that, it was a wonderful experience. If and when my husband needs a new to him or a new car, we will go back to Wally's for sure.
-
July 2023 by Grind Bay
I enjoyed my time at Wally's. The team is friendly and my guy Che made everything quick and easy. From start to finish the process was painless. They helped me understand what my options were and how to protect my vehicle. I feel more confident knowing that I purchased with these guys.
-
June 2023 by Keith Zehr-Russell
During our time here at Wally’s we experienced the best customer service and care I have ever seen from a dealership. I would definitely recommend coming here if you need top quality service. Noah was our sales representative, his knowledge was amazing and was he was extremely professional. When you walk into a dealership you expect to get what you want for a monthly payment. At Wally’s they work with you until you’re happy. We came in at 11am and we left at 6pm but the wait was worth it! We ended up closing on a 2021 Jetta, again I would definitely recommend this dealer!Thank you Noah!
-
June 2023 by Green Gobiln
Ché is definitely one of the best when it comes to getting deals done. He helped me with 2 vehicles so far and I couldnt be happier. I make sure to get in touch with him as soon as I’m in the market. Wally’s auto group sets the bar high! Make me an offer for the Goblin -JR
-
June 2023 by D Bianchi
Had an awful experience with this dealership. The sale went well and I am happy with my car, however, the trouble started when the car I turned in was not paid off by Wally’s. I began getting calls from a debt collector and tried to reach someone at Wally’s to get answers. Over a three week period of time I was not able to speak with the finance person or any manager. The only person I could talk to was the woman who answered phones. Repeatedly, during three different conversations, this woman said she’d take a message and someone would get back to me. No one ever got back to me. The last time I spoke with her I asked her what she recommends since I am not getting any answers. She told me to hope and pray that someone calls me back. I finally did receive answers from a different Wally dealership that I decided to call out of desperation for answers. The person at Wally Jeep Chrysler was able to help me immediately and answer my questions. Now a week since my last message with the woman at the desk at Wally VW, I still have not heard from anyone. I realize people are busy, however, this was unacceptable service.
-
May 2023 by J. Reynolds
Very pleased with our whole experience at Wally’s VW. We had reoccurring issues with my previous Tiguan over the last year and were working with a different dealership. We made more progress in one day at Wally’s than we had over the entire last year with the other. The team here bent over backwards to help me get out of my lease and into a new vehicle. Our salesperson Che was amazing. He worked so hard to make sure we left happy and satisfied with our purchase. Wally’s prides themselves in customer service and I see why—It is seriously next level! Today far exceeded our expectations and restored our trust in Volkswagen again. The entire team came together to help us finalize the leasing process and it was seamless. Highly recommend taking a visit here and working with Che!
-
May 2023 by Rebecca Segura
Buying our 2021 Tiguan R-line from Che was great! He was so nice and really did help us getting the best deal! Personable, informative and really went the extra mile! 10/10 recommend
-
May 2023 by Party Time Papi
Wally’s made my buying experience quick and easy. Noah in sales was great. He said I’d be done in 45 minutes. I actually set my stopwatch and was astounded that the deal was being finalized at 43. The car is everything that I expected. I love my Jetta!
-
May 2023 by Liam Bunt
Recently bought a 2016 Jetta. Bill was my sales rep. Amazing guy! Extremely kind & great hospitality. grabbed waters for my girlfriend & I , held the doors open as well. Also offered to take a picture of me with my car! If you stop into this dealership make sure you ask to speak with Bill!
-
April 2023 by Dean Forrester
Purchased a vehicle 6 days ago from this dealership from salesman mark. Numerous issues with the vehicle that they refuse to acknowledge. Even got a second and third opinion from other mechanic stating there are issues with the vehicle. Charged me a diagnostic fee and told me I had to pay for the things that are wrong with the vehicle at another shop. I wouldn’t recommend this dealership to anyone. I should have known it was sketchy when mark went on the test drive with me and wouldn’t let me drive freely
