-
November 2023 by L C
If I could give 50 stars, I would. I have had my share of dealership experiences, but this was by far the absolute best. From the moment I walked in the door of Matthews Kia of Schenectady, and walked out with my brand new Kia Soul - I was taken care of. Joe is the exceptional salesperson that helped me. He was kind, patient, funny, and most importantly - honest with incredible integrity. He did not pressure me at all but let me know what my options were, and I ended up with a better car than what I had wanted - for an amazing price. The finance person that helped me was Jeremiah. He went above and beyond to give me an excellent deal. I don't know how he did it. I felt respected and valued - and recommend this dealership to anyone looking not only for a car - but a rewarding experience. Not all car dealers are out to scam - and I can wholeheartedly say that about my personal experience here.
-
November 2023 by Emma Thompson
My husband and I recently leased a Kia Forte from Matthews and the process was so quick and easy. Their salesmen are so nice and not intimidating to work with. Connor is a true professional and very knowledgeable. He was able to get us into a vehicle that fit our budget in no time without any hassles. Bryan got us all set up when we picked our car up and kept us laughing through the whole process. I’ll be a repeat customer with them for a long time!
-
October 2023 by Erin Oliver
After a less than satisfactory experience at a different Kia dealership, Vanie at Matthews Kia was a breath of fresh air! I was able to shop around in a relaxed environment without feeling pressured to buy. They worked within my budget and I was able to purchase a car that day. The finance department was equally lovely and I can’t recommend Vanie & Matthews Kia enough!
-
September 2023 by Martinica Alton
After 12 years as a KIA owner, I couldn't be happier with the amazing experience I had buying my new Sorento. This time from Matthew's, my sales associate, Luis Garcia, went above and beyond to find the perfect fit for our family, from the welcome to the closing process, he was extremely helpful and I will definitely recommend him to anyone looking to shop at this location.The car is everything I was looking for and more.I am very happy with my purchase.
-
September 2023 by R
If 0 stars was an option, that is what I would give. I don't normally give reviews, but I am disappointed enough to put the effort into writing this. I bought my Kia in 2012. Great experience, great car, great service. Brought it here for everything since I got it. Since they got bought out by Matthews unfortunately the service tanked. I have yet to have a positive experience with them, and since the warranty is out now I will never bring it back here again. Service counter people are no longer helpful, don't follow up on what they say, and even simple things like an oil change have become more trouble than it is worth. It's too bad... 10 years of good service, followed by nothing but negative. Save yourself the trouble and go somewhere else.
-
August 2023 by Sean Burns
We recently purchased a car from Matthews Kia. Luis, Jeremiah, and Marcus all helped us with the purchase and were excellent. The entire staff was extremely approachable and down to earth. We were able to take our time considering our decision and did not feel pressured to add costly features/warranties/etc. Would highly recommend this dealership.
-
August 2023 by Shemp D.
Garbage service. Brought my car in 4 times for the same problem. They kept it for a total of 6 weeks over around 3 months. Didn't fix a thing. Same problem happening after all that "service" as I type this. I don't know if they're incompetent or just screwing with me but you should never bring your car here to be repaired. Avoid Matthews Kia at all costs.
-
August 2023 by William Cantres
I have purchased many cars. I was looking to get something awd and fuel efficient. I did a quick search in the area and came across a couple of used kia and Hyundai’s. Matthews is structured a little different than I am used to. They have a very good person that makes your appointments and communicates with you until you arrive. When you arrive you are given a salesperson to work with. The salesman I interacted with was Luis Garcia. He was very attentive to what I needed. I had a very tight schedule and Luis was very responsible with my time. I expressed how I didn’t like the way the deal was shaping up so he pull out some impressive incentives. I went in to check out a certain kind of car which wasn’t in the best shape. Luis would continue locating cars that would meet the criteria. I ended up with a car with 16k miles and a warranty that expires in 2033. The worry free driving is something that I really look forward to experiencing. Thanks again Luis for making the deal quick and painless!
-
August 2023 by Tonya Stanislowsky
It was the best experience ever purchasing my vehicle through Matthews Auto Thank you to sales consultant Luis Garcia who went above and beyond what I had expected from a dealership! I had a fantastic experience and would recommend anyone to go see Luis Garcia at Matthews Auto if your looking for a vehicle and want the best service. I Love my new Kia special thanks again to Luis Garcia.
-
August 2023 by Joseph Adee
Absolutely love these guys. They were super patient as we worked over price and lease. I think we drove them a bit nuts. We Absolutely loved our salesman Marcus. Marcus was super informative about all our warranty options, lease options. Definitely see these folks for your next vehicle purchase or lease!!
-
August 2023 by Valerie Bever
Bought my first Kia yesterday from Mathews. Our salesman James was a great help and very patient. Stopped in yesterday afternoon and came home with my car yesterday evening.
-
July 2023 by Kelsey Smith
After going to multiple Kia dealerships, we stopped at Matthews Kia and could not be happier that we did. Luis Garcia was incredible to work with! We ended up leaving the lot with two brand new 2024 vehicles. We enjoyed our time at Matthews Kia. Multiple salesman interacted with us during our sale and made us feel welcomed. The transaction was easy and painless. I highly recommend going the Matthews Kia for your next car.
-
July 2023 by Tanveer Grewal
I recently had the pleasure of working with exceptional car salesman Joe Tomaselli for the purchase of an out-of-state brand-new Telluride 2023 at MSRP, even amidst a market where dealerships were selling above MSRP 4-5K above. I specifically wanted the blue color Telluride, and Joe ensured that I didn’t pay a penny above the MSRP. Throughout the entire process, Joe consistently demonstrated a high level of professionalism and commitment to ensuring my satisfaction. He ensured there were no unnecessary markups or hidden fees. From the initial conversation to the final transaction, Joe maintained a high level of transparency.One aspect that truly impressed me was Joe’s knowledge of tax regulations. He made sure I only paid taxes in my home state of CT, and not in NY, which saved me unnecessary expenses or double taxes. Additionally, he arranged for the delivery of my license plate to my CT home, eliminating the need to visit the DMV. My experience with Joe and Mathews Kia was exceptional. Joe’s commitment to fair pricing, transparency, outstanding customer service, and attention to detail set him apart from others in the industry. Joe never attempted to upsell me on anything, and I greatly appreciated Joe’s respectful and non-pushy approach, which made me feel valued as a customer.Also, I’d like to highlight that Joe Tomaselli made sure the gas tank was full, which was greatly appreciated for our long drive back home. I wholeheartedly recommend working with Joe Tomaselli for a smooth, transparent, and enjoyable purchase.
-
July 2023 by Ericka Silverman
Luis Garcia did an amazing job answering our many questions and being open to letting us take test drives to determine which vehicle would be best for our family. He worked hard to get us the best deal on the car we bought and was always super positive and helpful during the process. We would definitely come back for our next car.
-
July 2023 by Marj Congdon
Luis Garcia was very helpful. We had our broken down car towed to Matthew's Kia in the middle of a long trip. Wasn't looking good for a rental or quick fix and still 2.5 hours from home. They sold us a new car, got the old one running and included in the trade in and we're very friendly as we camped out in their lobby with our luggage and dog. We are very happy with how we were treated here.
