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November 2024 by Laurie McGill
If no stars was an option that’s what they’d get. I had an exam a month ago and have been waiting for trial lenses. I keep calling but there is no answer on the phone. I went for an exam because I actually need lenses. They would benefit from spending a few dollars to hire someone to answer phones and provide customer service. If you have the choice-go somewhere else.
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November 2024 by Rob Garcia
Chris was amazing at helping me select the perfect pair of glasses. She explained my vision benefits in great detail and overall had great experience.
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November 2024 by Pamela DuPont
Excellent service from check in to appointment to prescription fulfillment - I have never before looked forward to my eye exam - I love the Balltown Rd crew.
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November 2024 by Zhané-kareem Matthews
i've been getting served by these employees for years and its a good experience.
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November 2024 by Nicole Alread
Devon Blair took care of me and it was a fantastic experience! He was very consultative and spent time learning about my needs. He recommended great frames and lenses for me and my whole family. I will definitely be back to see him next year!
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October 2024 by Kristina Charboneau
My glasses look great
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October 2024 by Dom Cappuccitti
Terrible customer service. Very elitist like behavior. Customer is always wrong. When they get tired of your complaining they are quick to want to kick you out after you made a payment first of course.
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October 2024 by Edie Cannizzo
The Niskayuna location is busy, but that is understandable. The staff are amazing, kind, and knowledgeable.
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October 2024 by Jonathan “DJ Radar” Hall MD
They will charge you for blue light filters on your glasses, then not put them on, unreal, I guess it's a nice little scam. My family and I will not be spending money there again.. horrible company
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October 2024 by Brian French
Outstanding customer service as well as the Doctor Who takes very special care of your needs and tells you the changes and helps you make choices of what is best for your vision. Melissa is outstanding.
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October 2024 by Donna Cohn
Everyone was very polite
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October 2024 by Michelle Moore
Great care fast and Proficient.
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September 2024 by Rose Douglas
Thank for taking good care of me
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September 2024 by Autumn Bowles
Very nice
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September 2024 by Shana B
Always professional and efficient! Everyone was extremely accommodating to my eye care needs