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March 2024 by scott marchand
15 minutes to go through the drive through. Ridiculous.
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February 2024 by Megan Joy
My order is always wrong. Always missing one or two items. Extremely frustrating.
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December 2023 by Madison DePasquale
Worst customer service ever. A friend of mine, who has SPECIAL NEEDS, goes to this location frequently for myself and some friends of mine when he offers to do so. We write him a list of drinks and he goes and pays for them like any other customer. This happens pretty frequently. Weekly at least. The last and FINAL time he went for us, the employees locked the door on him. He still saw them inside working. He came back to us very confused and told us what happened. We checked online to see that the store was open. Not thinking anything of this, at the time. Bc who would do that? But I digress, he went back to DD and successfully got inside however was YELLED AT by a disgruntled employee who questioned and criticized “why he needed that many drinks” and complained about the different types of drink she had to make. It was 5 drinks. After he came back with the beverages and told us what had happened it was clear that this nasty employee attempted to lock him out to begin with. Disgusting to treat a human like that, especially one who doesn’t know any better. One who is always polite, kind, and PAYING, fueling DD’s business!! I mean HELLO!? This IS your JOB!! Extremely disappointed and disgusted by this utter lack of humanity. Will never give this location my business again.And on top of that, all the coffee SUCKED. Always tastes burnt and never get the same drink twice even if you order it the same way. So inconsistent and coffee is rarely drinkable.
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December 2023 by James Smith
If I could leave zero stars I would. Extremely rude and unprofessional staff. I know someone with special needs who came to this location on 12/6/23 at 9:30 and was locked out. When he came back to order the 5 drinks he had, he was yelled at by a female employee for the amount and types of drinks. He has always been a polite and paying customer. For him to get wrongly treated by someone who is PAID to be making drinks, it is ridiculous. He regularly comes to this location, is a paying customer, and has special needs and he was turned away. It is absolutely disgusting, discriminative, and unacceptable. It is embarrassing that someone has the audacity to even act like this.
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November 2023 by Zackary Townsend
9/10 times that I stop here my order is wrong in some way. Recently spent 5 minutes on the drive thru intercom ordering a Peppermint Mocha, only to get to the window where the woman was rude and uninterested, and handed me a French Vanilla coffee before I had the chance to notice. I really think the only way we can change this place is if we collectively stop going! Hands down the worst Dunkin in the Capital Region.
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November 2023 by Lauren K.
I ordered a Strawberry refresher, and there wasn't even any strawberry in it. It was just green tea and it tasted terrible. And my friend ordered a coffee and it was burnt. Terrible.
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October 2023 by James Szumiloski
Rude as hell service!,I will never go to this Dunkin again,,I always tip and was treated like a red head step child by someone old enough to know better,,if you don't want to work retire and be miserable by yourself but when you work customer service your stank attitude is not acceptable and I will call you out on it every
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August 2023 by John
Great ☕️ donuts nice
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August 2023 by Lovely World
My drink was not properly prepared, food burnt and Manager refused to give me a better service , workers don’t know how to complete orders or prepare food .
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July 2023 by Matt H.
Shift leader this morning was very cranky and unfriendly. The food and drinks are the same as at any Dunkin' but the service is far below standards.
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June 2023 by Justin Chaires
Came into to get drinks and a bagel 45 minutes before close.Workers made the environment undesirable to be there. Seemed uninterested in doing there job. Received an untoasted bagel with no cream cheese when I asked for more cream cheese.The worker came over after touching the mop took the bagel from me, used the same dirty glove and tried to return the bagel to me.
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June 2023 by Jake Thomas
Always big chaos here, count on getting your order 2/3rds correct. Nice if you want a little bit of unpredictability, not nice if you don't want the drive thru attendant to drop f bombs about the other workers. Pretty consistently weird service.
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May 2023 by Ari'Yanna G.
Messed up my order 4 times. He literally read the receipt the first time so How did you mess it up another 3 times. They did give us 4 more donuts then we asked for and they made my coffee good this time, so I forgive them.
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May 2023 by bianca davies
Not very good customer service have to wait like 15 minutes just to get someone to acknowledge I was standing in line I feel ignored every time I go there this time I just walked out
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May 2023 by barb LaChance
What can I say except my day doesn't start without my morning cup of Dunkin Donuts Coffee!
