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April 2024 by M.G. UWS
Buyer Beware: if you have a high-end kitchen design this place is NOT for you.
If I could give Capital Stone 0 stars I would. I visited Capital stone in Nov 2023 and provided them with the architectural plans for my new home build. I was very clear what I wanted and asked that they tell me if they could do the job or not. I was told it was no problem. I was clear that the kitchen cabinetry would not be installed until the spring. Over the winter my cabinetmakers spoke to the fabricators to make certain that they were designing the island appropriately to support the stone we had picked out.
In February I contacted Capital Stone again to ask about fabricating a few more counters and was told sure, NO PROBLEM. I started going to the stone showrooms they work with in early Mach to pick out backsplash material. I was given several quotes/options. NOT ONCE was I told this project couldn't be done or that they couldn't fit me in the schedule (although I'd given them SIX MONTHS lead time).
Now today - in early APRIL one month out from templating I get a call from the owner saying they CANNOT DO THE JOB because it's "too big" and they don't have the people available and there are too many mitered edges although they'd known all this and I'd been in constant contact with them for MONTHS about the job. Then the guy had the absolute gall to BLAME ME for thinking he'd hold a spot for me although six months is generally the lead time you'd want to give a fabricator for a LARGE JOB.
Building a new home is not for the faint of heart. But to leave a homeowner in the lurch like this at the VERY LAST MINUTE is unconscionable and absolutely SHAMEFUL. No apology. No trying to work with us. Who would even trust someone like this to fabricate decent counters after this kind of behavior?
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September 2023 by Fenceguy
Beyond the most skilled and professional granite countertop work I have ever seen. Just amazing. Trust no one else.
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March 2020 by Vadim Mozhaev
Countertop installation was a part of our big kitchen renovation project, and Capital Stone Albany did a very good job to follow our schedule. The quality of work done by Carmine was exceptional, installation process was easy and customer service was very good.Conclusion: I highly recommend Capital Stone Albany as reliable and high-quality professionals for projects on countertop preparation and installation.
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March 2020 by Susan Lasker
Michaela was excellent to work with. She was professional and honest with our many choices. She understood the uniqueness of our house and what options would look best. I can't recommend Capital Stone enough.
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March 2020 by AJ Zarrelli
Fantastic Experience from start to finish. Michaela was knowledgeable, patient and very responsive to our questions. Once we selected the counter we wanted, Carmine and his team took over. They too were very responsive and professional throughout the entire process. The entire process from start to finish took less than 3 weeks. I wish all contractors were as good as the Capital Stone team!
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March 2020 by Karen Marsh
Michaela was very helpful and patient during our ordering process. Carmine was very professional and accommodating and worked very well with our contractor. We are very pleased with the countertops!
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March 2019 by Joe Bova
Excellent experience with Michaela at Best Tile and Carmine at Capital Stone! Both professionals were extremely responsive, efficient, and got the job done in record timing. THANK YOU BOTH!
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August 2017 by Carol C.
They did a beautiful install but unfortunately it was the wrong granite. Waited a very long time for another piece of granite to replace the error. In all fairness, we received fair compensation for the error, however, the whole process became irritating when the timeframe was well over a month and the installer used excuses like "over booked" and "under staffed. ". Not my problem dude.
