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November 2024 by Janelle Pelli
Consistently quality service, excellent app which makes getting our dry cleaning done (picked up and dropped off) very convenient.
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November 2024 by Mel Paroff
This was the perfect service for dry cleaning. They promptly picked up and returned my king size comforter quickly and efficiently. They returned it in excellent condition and packaged beautifully.
Can’t recommend them more highly.
Really are the BEST.
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October 2024 by Kimberly Jensen
I used their laundry club pick up and delivery service for around a year, and the experience was great! Only needed to reach out once or twice to ask for updates when the pickup/delivery was late, and those were around the holidays and it was an understandable situation. We stopped using it for a few months, and then renewed in July of 2024.
At this time I would have to say I don't recommend them. Pickups were routinely late, and we only received a communication about it once. Deliveries were also then delayed, and most of the time we only got half our laundry bags back (normally sent 2 and received 1 back). I had to call multiple times about that issue. With the last delivery, I was told twice over two days that I would receive a call back once they determined when my missing bag would be delivered. I never received a call back.
When I called to follow up, the representative who answered was immediately less than pleasant, and gave abrupt answers, sighing with aggravation and arguing that I must be wrong because everything on their end shows my laundry was returned to me. After answering her extremely skeptical questions, she said they would call me back after looking into it within a short time. She called back shortly, from a private number, but did not identify herself, did not say hello back when I answered my phone, and after I answered her additional questions, hung up without saying goodbye or telling me what to expect for next steps. I then realized that I had been overcharged for the laundry they had returned. Rather than applying the order to my laundry club subscription, it was charged separately. I called back and asked if it could be corrected. This representative was very nice, but again didn't have basic customer service skills of asking me to hold while she looked into the issue or giving an indication that she needed to do some research, instead just sitting in silence for 3 minutes. I had to call an addition time before having a supervisor call me to confirm they had found my laundry, which was now two days late, in a Friday asking if they could deliver it on Monday, which would have resulted in being 5 days late.
We did receive the missing laundry back, and on Friday rather than Monday, but given the constant issues they are having with performing the basic tasks of picking up and delivering laundry, the low level of customer service standards, and the overcharge, I cannot recommend them right now. I did receive a refund for the incorrect charge, so that was resolved with little issue.
I don't think I will be able to try them again the future, which is really unfortunate given how great they were for the first year that we used them.
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October 2024 by Deborah Birnbaum
Convenient easy and good service.
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October 2024 by Deborah Katz
Best Cleaners Laundry wash/dry/fold service is outstanding! The bed sheets are returned on hangers. The blankets impeccably folded into protective bags. Service is prompt. Customer service questions are answered professionally. Truly the Best!
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September 2024 by S Dianne
Best Cleaners is amazing! I’m new to the area and wasn’t sure what to expect - they have exceeded my expectations! My delivery driver is the nicest guy ever- super accommodating & friendly!
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September 2024 by Kathryn Carroll
I recently had a small batch of dry cleaning and one item for mending picked up and dropped off. Everything was great. Mending job was well done.
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August 2024 by Ben Bush
Excellent service excellent cleaners
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August 2024 by Linda Brown
I brought my pleated linen drapes to Best Cleaner as a recommendation from a regular customer. They were delivered to the house in one week. They did not look cleaned (lighter/brighter) and didn’t smell fresh. Very disappointed and surprised. Any chance they were never cleaned on the Schenectady store? Please respond. Thank you, Linda. ps June was terrific. Informative and helpful.
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August 2024 by Jenny Pitogo
Upon dropoff, was told it would take 2-3 business days. Called a week after, was told it would take 2-3weeks but to try the ff week. Called the ff week at around 1:30PM and was told that production is closed and they know all the deliveries. Called the next morning and was told I would get a callback the next day. Did not get a callback. Had to call twice more before I finally received the items. On the receipt it indicated that it was ready 07.08 5PM. But I received the curtains 2+ weeks after. Very frustrating!
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August 2024 by Mark Giordano
I recently brought a pair of dress pants and shirt to best cleaners in Schenectady, New York. They seemed very friendly and when I asked if they would be able to do same day cleaning they informed me that they would be able to have my clothes on the same day by 2 o’clock. When I arrived, they couldn’t find my clothes and once they did, they said that they were presently being cleaned. I waited in the car for 10 minutes and they informed me that they were finished. I went inside to look at the clothes and they were still dirty and the stains that I had pointed out to them, still in the pants and dress shirt. I said the stains are still in the clothes and the person at the register said we don’t guarantee anything and if you want we can “try” to clean them again. I told her that I needed these for something this afternoon, and I was unable to leave them. I brought the clothes home and I found them to be more soiled after I picked them up before I dropped them off. I will share pictures of the pants and shirt.
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July 2024 by Harris Baylen
Very good service quick response and turnaround time
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June 2024 by Adam Elias
Very fast service.
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June 2024 by Richard Miller
Everyone that works at Best are polite and courteous, whether on the phone or in person, which makes it hard to criticize them.
But… it is so chaotic there.
Things are delivered on wrong days. Or don’t come at all.
The same items are billed at different prices and they never do what is written on the order form.
But the people are invariably nice and eventually things get corrected.
I just don’t understand why things are inefficient when the people are so eager to get it right.
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June 2024 by Clarence Coffin
Fast courteous service, very consistent and professional.
