-
December 2023 by Lesly M.
Terrible service associate didn't even take me back to a cubicle or room to talk about finances with me
-
August 2023 by Heather K.
Another "stellar " visit to this branch. Two days ago the branch had flooding. They are not able to handle ANY cash transactions at all. How can they not have set up any method for handling cash??? Nothing? Most businesses have a system in place if there are issues. Not this bank. They "don't have any tellers" in. That's funny because even when the branch is up and running correctly, there's usually only one teller. Hate this bank. Wish our mortgage was with anyone but them!
-
March 2022 by Miyamoto M.
Their customer service is beyond awful-- and it's not just this branch, it's the entire flippin' company! If you don't believe me, just Google what they did to 'Black Panther' director Ryan Coogler. He could've been killed because of their gross negligence. You're better off keeping your money under the mattress or with the tooth fairy, because I guarantee it won't be safe in the caustic coffers of the buffoons over at Bank of Amerikkka
-
December 2021 by Monisha K.
I had previously had an issue with this branch for giving printed out statements from my account to an estranged family member (she walked up and gave them my account number, and they never asked for ID?). After that clearly meant that my information wasn't secure, I closed my account with BofA. Imagine my surprise when a year later, I got a notice in my email inbox that an appointment had been made for that family member to REOPEN my account (and I now live 3000 miles away). I called up the BofA fraud line (who were very helpful), but had to be transferred over to the branch to ensure that this person did not get access to my information. Once I got ahold of someone, he put me on hold. When he came back, he claimed that the appointment had been made by mistake...that someone with my same name had made an appointment and they sent me the email by mistake. I have a very unique name by virtue of marriage, and am relatively certain that I'm the only person with my name in the world, much less in Schenectady. I hung up, at least grateful that BofA corporate had done as much as they could for me. So be forewarned if you bank here...your information is not at all safe with these folks.
