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March 2023 by David L
Made an appt for 1130 on a Sat to close out my Dad's account and transfer things over to my Mom after his passing. Drove 70 miles (one of the nearest branches) only to receive a text message at 1117 as I pulled into their parking lot stating they had a temporary location closure. I'm assuming it was for the snow storm the night before. Just wish we could've received a call earlier in the morning prior to embarking out on the 1hr 20 min drive (double that for return trip). Frustrating when you drive that far and arrive on time only to receive an impersonal text message cancellation minutes before.
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February 2023 by Lovely World
Horrible service, rude tellers whom can’t do a simple transaction, lines are long , faulty atm , just closed my account due to poor customer service at this altamont Ave location
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January 2023 by Matthew A
I have never had a problem with the staff. They have always been friendly and ready to help. HOWEVER! This location is consistently understaffed, usually with only 1 teller available even at the busiest times. On multiple occasions, myself and others had to wait 30 minutes to an hour to conduct our business.
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January 2023 by Rebecca Jackson
This is the worst Bank of America to use! They are always busy, and only have 1 teller working! I’ve been waiting in line for 20 minutes while I have seen 4 other employees walking around doing nothing
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October 2022 by Terence Pittman (MFlow)
Bank of America has always given me problems during our interactions. Made me DEFINITELY NOT consider banking with them or telling anyone else to.
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January 2021 by Anushka Kalicharan
Worst banking experience here- from the teller (Muhammad) to the manager (Alex) treat loyal, life long members like criminals. They are unprofessional and lack basic decency. Makes you strongly reconsider the company you’re banking with. Would give them a zero if I could.
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October 2020 by Prediep Baidjoe
Called several times never got someone to pick up a phone.
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June 2020 by Randall Ruiz
I have always found the staff courteous and professional in every respect. I have never had a problem getting answers from the staff.
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June 2020 by Mo Hudda
The worst Bank of America location in Albany area. These people need help. So rude, nasty behavior. Very unprofessional hard to accept.
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March 2020 by Dorin
Please be aware this ATM at Bank of America dispenses fake bank notes. The branch refuses to replace the fake bank notes.
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September 2019 by Laurie Taylor
The attitude at the Altamont B of A in general is quite aloof related to Customer Service. As a Premier client, I simply stopped in to fax some loan documents and while two people stood in the lobby doing nothing, they had me wait behind a line of people who were needing time consuming services like loan applications and opening accounts,etc. Apparently only the loan officers are qualified to fax. I was so frustrated I left and went to another branch down the street where the teller immediately faxed my documents and I was out of there in about three minutes.
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April 2018 by Alisa Day
Every time I come in to make a deposit there is always a huge line, and no one or only one person working the counter!
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March 2018 by elvin singh
no one at counter when i came in.. standing here waiting i figure i leave a bad review..................... still waiting...........
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March 2018 by Theodore Morhous
Great bank. Sometimes you have to wait in line too long.
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September 2017 by madlyn Taylor
There a good bank
