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June 2024 by Bob C
Very caring staff
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June 2024 by Official Google Reviews
The vets are great, but the rest of the staff is also amazing.
I drive past three other vets to get to this one.
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May 2024 by Gay Griffith (Niskymom)
Great vets, caring staff
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May 2024 by Hersh Kumar
Both doctor and staff were very detailed and answered all my questions without rushing. Clean facility adds to the positive experience.
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May 2024 by Zakhar Berkovich
They really cares for your pet
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May 2024 by Rick Cross
I took my cat here to have him checked out and they took bloodwork and called me the next day to inform me that his blood count was lacking potassium and they said that they have some free samples so I go to pick it up and when I get there they tell me that it’s $73 and I rushed out of my house and forgot my wallet. Mind you I just spent $446 the day before and when I get there they tell me that it’s $73 and I asked them if I could call with my information and they said no. I got upset because I just drove almost an hour one way and they wouldn’t let me leave with my cats medicine. Now I get a letter stating that I am no longer welcome because I was upset because my cat needs his medicine and they said no. PLUS they said that there were instances of inappropriate behavior, I don’t know how that was possible since I was only there 2 times. You should not tell people that you’re giving them free samples and then try and charge them for medicine. You Shouldn’t tell someone that you have free samples and NOT tell them after they arrive that the medicine costs anything, and you couldn’t even bill me for $73? That’s just not right, especially when my cat NEEDED the medicine. Your staff acted like they didn’t even care!!!!! You are mistaken when you said that I was having problems with how to pay my bill. My credit is excellent and the person did not specify that they were just giving me free samples of food over the phone. I’ve had other people tell me that they will NEVER bring their animals back. I didn’t threaten anyone and never would. That’s not my character. You are over exaggerating.
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May 2024 by lynn taylor
I can not believe my eyes. “Our condolences” “we are grieving too”. You are not allowed to grieve Aqueduct! You killed a puppy that needed surgery and you chose not to do surgery when it was needed. You are responsible for this puppies death! You do not send a dog home that is that I’ll and can not even walk. You knew he had 2 blockages and chose to wait another day and send him home. You made Thai puppy suffer for 2 days before he passed away in another vets parking lot even after they attempted cpr! You should not be open, you should be sued! Veterinarians are suppose to have the love for animals, this is not love! This is taking people money, killing their pets and then say we are grieving too! Not ok! You are not grieving by any means! If you cared at all about the pets that walk in your door then you would have not made this puppy SUFFER for 2 days and you would have helped him!
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May 2024 by Tangie Lavery
We’ve had a fantastic experience at Aqueduct Animal Hospital! We moved to Schenectady from Central NY a year ago and have brought our cat in 3 times now, most recently for a dental cleaning. We were under the impression he would need teeth removed but he thankfully did not! We had an incredible experience with Paul and the other staff who worked on him yesterday, who all raved about Hercules and his demeanor. The prices are super fair, knowing the times we live in. I love the discount that was just put in place for dental treatments, it truly helped us out! We expected to pay almost $1500 yesterday, if teeth had to be removed, and our bill ended up being less than half of that! I’ve seen Dr. Pike and Dr. Blanchette now and had positive experiences with them both and with all of the reception staff, as well. I loved that a staff member followed up with me today about Hercules recovery from his dental as well, it was so kind! I truly can’t say enough good things about Aqueduct, I am so happy I chose them when researching vets during our move last winter. I am thankful to have a great practice to rely on for our very special fur son!
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April 2024 by Donald Knaack
My wife and I have owned cats collectively for 70+ years and we have never experienced the circus of having a different vet in each of our several visits including an actual horse doctor treating our cat - malpractice at a staggering, widespread level. They killed our cat via their negligence and misdiagnosis, and then displayed no remorse, sympathy, or professionalism in the aftermath. They advertised emergency services when they had none, which led to the avoidable death of our cat, And they made it very clear that all they cared about was the money. Also, this is not the first time they have been accused of killing an animal.
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March 2024 by Sandra Pierce
Vets are very caring. While we were there a couple came in to put their dog down. The girls put out candles and a sign to explain someone was saying goodbye. Very respectful
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February 2024 by Nydyha Raynor
First time here with my new pup and I've been to a couple vets, this place is posh, clean, spacious,super friendly, knowledgeable and not mention they are affordable and personable!!!!!..I had no clue they were located right around the corner from me. There are vets actually closer but on first meeting Dr Nikki,...I actually am going to move my other babies over here to her, she's so attentive and full of information for the human. My baby almost jumped off the table just to give her hugs and kisses!!! Her prices, her attitude, her demeanor, the way she speaks to you and the way each baby and person is individual makes the difference for me, I hope she stays this because I'm gambling by moving all my babies over here to Aqueduct!!! 10 out of 10 a definite recommend...
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February 2024 by Joey Hunziker
They’ve been very helpful to me & my sister for our dogs, and comparatively not that expensive. It’s fairly easy to get an appointment & they are great with the dogs.
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January 2024 by Kayla Edwards
Great with our puppy at his first visit!
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January 2024 by k
*this was the care we received from the emergency vet for 7 hours. I have the bill and the pictures of my dog at the emergency vet getting treatment. he had eaten toxic mushrooms from the backyard. I have taken my dogs to you for years would not post something if it was not true.
I went to their facility after calling in and letting them know I have an emergency with my pup if they were able to see me and treat him. this was at 6pm and they were closing at 7pm. the receptionist said yes knowing they were closing in an hour to bring my pup in. my pup was having neurological symptoms due to ingesting a toxic substance and was getting worst. they sat us in a room for the doctor to come in and tell me that the dog is having a reaction and to take him to the emergency vet after a whole hour of sitting in the doctor's room waiting for him to come while my dog was getting worst. no one was coming to see him even though I was telling the nurses. he was vomiting and loosing consciousness and was progressively becoming more unresponsive and started drooling. the doctor walked I for 2 mins to see the pup like it was a joke looked at hom said it was up to me but he thinks I can take him home and watch him since they are closing now and they don't have anyone to watch him through out the night or I can take him to the emergency vet and have them watch him there. charged me $100 for sitting there waiting for an hour for them to tell me to take him to another vet. did nothing not even a blood test. I rushed with him to upstate emergency vet where they took amazing care of him. he was in toxic shock from injesting a toxic substance and needed blood test to make sure his kidney and liver wasn't damage and iv fluids to rehydrate him as he was constantly throwing up and refusing food or water. thank God to them for saving my pup and taking so much care and attention to him in this emergency moment. will never take my dog back to aqueduct animal hospital and recommend anyone to go there. they are money hungry and a waste of time. when I called in at 6pm the receptionist and doctor should not have wasted my time to have me bring my pup who needed emergency service to them knowing they were closing and couldn't treat him just to make an extra $100 from me sitting there waiting. my dog was so sick and could have died. heartless team horrible doctor.
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December 2023 by Setrack Abdo
Scheduled appointment for our cat today, called back literally 45 minutes later because the appointment is no longer needed. I was told I had to pay $25.00 cancellation fee over the phone. I am sorry but I literally just called, technically it is fair, but not very pleasant.
